Digital Workplace Smart Framework Solutions

Smart IT

Deliver Superior Workplace Experiences at Every Touchpoint

Leverage the power of AI and analytics to enable predictive support, continuous authentication and delivery of hyper-contextualized support and services.

Workblaze – Digital workplace analytics solution

Leverage AIOps and real-time workplace analytics to monitor and spot trends. The solution further correlates, remediates issues and gathers contextual user feedback to enhance employee experience and productivity.

LibreSpace - Unified virtual workspaces

As a fully managed solution, LibreSpace delivers an anywhere, anytime and on-any-device ‘digital workplace-as-a-service’ experience. This virtualization solution empowers users with intelligent workspaces.

Kaleidoscope - IT user profile management solution

Helps develop a modern workplace for organizations by segregating user profiles, providing visibility and rendering solutions, devices and services.

Intellizone - Interactive IT resolution desk

An interactive walk-in zone to deliver quick resolution to IT issues, including digital lockers and IT vending machines, without the presence of a field support resource.

Smart industrial assistant (SIA)

An AI-based solution that delivers actionable intelligence to the last tactical mile. This insight engine extracts, structures and fuses previously inaccessible industrial data to provide new analytical insights and curated decision support for frontline workers.

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Virtuality - Enterprise metaverse solution

Virtuality is an easy-to-use, install-and-play application that can be run on any device with zero dependence on expensive VR headsets. Virtuality also enables SSO-based secure access and virtual avatars for events.

Field support services for industrial devices

Enables business operations with seamless connectivity, enabling data-driven insights and improving automation and user experiences.

Smart support hub for IT

This field service digitization solution aims to streamline and digitize the distributed workforce by providing an engaging digital interaction experience for end-users who lack access to immediate on-site services.

Smart Users

Empower Users with Efficient Solutions

Leverage the power of cognitive AI to enable virtual personal assistants, peer-to-peer support and instant delivery of solutions.

DRYiCE Lucy

An AI-powered cognitive assistant that automates industry-wide use cases through smart conversations by leveraging enterprise-grade natural language processing and machine learning.

Omnichannel access

Homogenizes the user support experience across various support channels while providing the freedom to choose the support medium (chat, email, phone or even social media).

Digital literacy buddy

Includes a digital adoption platform that gives complete visibility of the organization-wide technology stack adoption and user engagement across the underlying applications.

Kalido - Hybrid workforce management solution

Enables organizations to reimagine how to acquire, retain, develop, excite and exit talent and skills. This AI-based platform also helps employees with their well-being, productivity and innovation.

Athena - Personalized learning management solution

The solution enables the workforce to learn in the flow of work. This includes learning map, training needs identification and user journey flow creation.

Digital workplace for frontline workers

This solution covers industry-specific mobile devices, consulting, logistics, frontline platforms, management and a sustainable frontline workplace.

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Smart Spaces

Digital Workspace Solutions: Smart Framework

Building a future-ready workplace to connect, collaborate and innovate.

Onsight - Remote IT support solution

An augmented reality service platform that delivers a fully collaborative immersive remote presence environment to help teams troubleshoot, assess and rapidly resolve issues by bringing in virtual experts.

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Intelligent asset tracking and management

Helps in enhancing asset onboarding, transforming inventory auditing processes and improving asset visibility through location monitoring. The solution also harnesses the power of IoT for asset management throughout the asset lifecycle.

Boost - Enterprise gamification solution for employees

Improves self-service adoption and streamlines processes for user onboarding, e-learning incentivization and green IT encouragement.

Meeting-rooms-as-a-service

Improves meeting room experiences, productivity and creativity while reducing workloads and costs. The solution provides a comprehensive booking solution, digital canvas, collaboration platform, proactive control and monitoring.

Smart Machines

Adopt and Enable Smart Devices

Embrace workplace automation with self-sensing, self-healing capabilities and intelligent mobility for enhanced efficiency.

HCLTech Enterprise Experience Management for Apple Devices

An end-to-end device management and security offering with Jamf, purpose-built for Apple. It is about bringing Management, Identity and Protection, all under one umbrella. Though the device management is purpose built for Apple, the security offering is cross-platform enabled that goes beyond the Apple ecosystem to enable a powerful security offering on ‘Threat defense and remediation,’ ‘encrypted access to private resource’ and ‘content filtering’ capabilities for Android and Windows.

DRYiCE OptiBot

This digital workplace optimization and automated end-user enablement product resolves commonly occurring IT issues preemptively and swiftly through unassisted automation, enhances user experience and reduces the IT burden.

FlexSpace – Device-as-a-service

This solution brings together the breadth of hardware from leading OEMs and a comprehensive portfolio of IT services from HCLTech to deliver a future-ready managed digital workplace experience.

Managed mobility solution

This solution prepares enterprises for the changing mobile ecosystem by unifying devices, applications, data, identity, security management and AI/ML and UEM capabilities.

DigiPrint - Print management

This user-centric, secure, flexible and scalable solution helps customers optimize print infrastructure and reduce costs.

Frequently Asked Questions about Smart Workplace Solutions

What does WorkBlaze monitor in real time?

WorkBlaze delivers real-time analytics across digital workplace environments, monitoring user activity, system health, application usage and emerging IT issues. We empower our clients with actionable insights to identify patterns and gather feedback—driving a proactive, adaptive approach to enhancing employee experience and workplace productivity through intelligent automation.

Can Virtuality run without VR headsets?

Yes, Virtuality is fully accessible without VR headsets. We built it to deliver immersive, enterprise-grade metaverse experiences on standard devices—laptops, desktops, or tablets—ensuring broad adoption for collaboration, events and training. VR hardware enhances the experience but isn’t required for impactful engagement.

What platforms does Omnichannel access support?

Omnichannel access supports all major communication platforms, including chat, email, phone and social media. We prioritize responsive, consistent support, enabling clients and their users to reach our teams via their preferred channels—providing a unified experience across digital and traditional touchpoints.

How does DRYiCE OptiBot reduce IT burden?

DRYiCE OptiBot proactively automates the resolution of common IT issues before they become user-facing problems. Our clients benefit from reduced support tickets, downtime and manual intervention. This frees IT staff for strategic projects, improves user satisfaction and drives efficient, smooth-running workplaces.

What does Intellizone offer without field staff?

Intellizone provides interactive IT resolution through digital lockers and vending solutions, offering instant access to devices or peripherals and quick issue resolution—without the need for onsite field staff. This empowers clients with self-service capabilities for streamlined support, even in distributed workplace environments.

Does LibreSpace support any device or OS?

Absolutely. LibreSpace is designed to provide seamless access to digital workspaces on any device or operating system. We ensure clients enjoy a consistent, secure experience—whether on Windows, macOS, Linux, iOS or Android—enabling flexible, location-independent work for every user across their organization.

How does DRYiCE Lucy handle IT requests?

DRYiCE Lucy leverages AI, natural language processing and automation to streamline IT requests. We enable users to interact naturally—via chat or voice—and automate workflows for faster resolutions. Our experience designing digital assistants ensures Lucy boosts productivity and reduces handling times, freeing IT teams for higher-value tasks.

Does FlexSpace include hardware from OEMs?

Yes, FlexSpace includes high-quality hardware from leading OEMs as part of our device-as-a-service offering. We combine this with our managed services expertise, allowing clients to easily scale their device fleet, adapt to growth and ensure their technology stays current—all with a single, flexible solution.

Is HCLTech Apple device management cross-platform?

Yes, our Apple device management, powered by Jamf, extends robust management, identity and security features to Windows and Android devices as well. We deliver unified, enterprise-grade control and protection—ensuring truly cross-platform coverage for our clients' diverse device fleets.

Digital Workplace Smart Solutions Framework