Navigate the Ever-changing World of Retail 4.0
Increased automation. Experience-based retail. Data-driven decisions.
You need a retail solutions partner who will guide you through the emerging digital technology landscape and help maximize your return on investment in the right technologies.
Our retail experts will ensure you are providing the hyper-personalized experiences your customers expect from you, avoiding investments in technologies that will become obsolete before delivering results and focusing on building relatable, ethical brands that will take you into the future.
Unlock Solutions for the Retail Industry
HCLTech’s solutions for the retail industry are driven by an advanced data strategy and industry-leading AI, ML and IoT capabilities.
Create the store of tomorrow
Seamlessly engage and personalize your customer’s experience across multiple touchpoints. Harness AI and analytics to enhance the in-store customer experience and empower your store associates.
Supercharge ecommerce
Next-gen, technology-driven, end-to-end digital solutions can enhance customer experiences, optimize operations and unlock growth. From user-friendly interfaces to personalized recommendations and real-time tracking, we have the tools to elevate your online presence and drive your success.
Optimize inventory with AI
Use AI to enable efficient replenishment to optimize inventory levels across omnichannel nodes. Deliver comprehensive assortment management through end-to-end integration, from purchase to replenishment, using advanced data analytics.
Tap into data-driven procurement
Experience the power of data-driven sourcing and procurement solutions, including prescriptive risk sensing, improved category saving and AI-driven P2P models. Improve source-to-pay processes by harnessing the power of a comprehensive analysis of data across suppliers, commodities and more.
Improve supply chain visibility
Navigate the complexities of the omnichannel retail supply chain, from sourcing to last-mile delivery, using advanced AI/ML and data insights. Improve resilience and visibility to help your supply chain effectively manage disruptions.
Dynamic cybersecurity for total resilience
HCLTech strengthens resilience with end-to-end cybersecurity while securing supply chains, IoT and critical assets to ensure trust and operational continuity.
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Testimonials
Bringing an Advanced Data Strategy and AI to Retail
Our focus is helping retail enterprises emerge as winners in today’s volatile environment.
This means addressing rapidly evolving technologies, changing customer expectations and navigating the emerging digital landscape.
Learn about our business intelligence solutions for the retail industry.
Specialty retail
Explore improvements in assortment planning and inventory spread across omnichannel nodes for different categories.
Single-brand retail
Adopt the latest technologies, implement omnichannel distribution and achieve greater cost efficiency.
Fashion, apparel and footwear
Enhance demand forecasting for apparel retailers by moving from traditional forecast tools to advanced data-driven, AI-powered solutions, thereby improving demand planning.
Grocery and mass merchandising
Enhance customer experience and optimize inventory-on-hand . Leverage our AI-powered tools to accelerate in-store performance through real-time insights.
Restaurants and food services
Improve customer experience, enhance point-of-sale (POS) operations, drive loyalty, implement effective promotions and optimize supply chains using advanced AI and IoT tools.
Why HCLTech Should Be Part of Your Retail 4.0 Journey
Emerging and disruptive technologies —along with changing customer expectations —are driving rapid change in the retail industry, making it difficult for retailers to keep up on their own.
Based on decades of experience, HCLTech can partner with you to provide innovative retail solutions that address the challenges of supply chain management, customer experience delivery and data-driven decision-making.
Our expertise in mobility solutions, end-to-end retail management systems and tailored digital solutions for retail will result in delighted customers for both your in-store and online shoppers.
Grocery and merchandise chains are our clients
Innovation partners
Years experience in retail and CPG
Success Stories Highlighting Our Impact on Our Retail Clients
Large US beauty retailer transforms CX with a flexible omnichannel platform
Modern omnichannel integrates both physical and digital touchpoints to create a delightful customer experience.
Managing end-to-end digital development for leading supermarket
Omnichannel platform solution enables a future-ready grocery store transformation.
Major US restaurant chain serves up improvements to their customer experience
HCLTech helps client avoid business disruption while implementing operational agility across their national chain.
US based leading office supplies retailer builds a seamless order management process resulting into 58% improvement in Quote-to-order conversion
HCLTech helped them to seamlessly integrate disparate business operations, fortify order processes and eliminate revenue leakages due to issues related to cancellations, delivery failures and delays in order processing.
Global sports apparel company achieves 100% improvement across service areas
Optimized operations help a global sporting goods manufacturer reduce IT waste and improve their customer experience.
Explore Our Latest Insights into the Retail Landscape
Key elements of sustainability for retail and CPG
Leaders in retail and CPG talk with HCLTech about how technology should drive disruption in your value chain.
Strategic sourcing transforming supply chain management
HCLTech speaks with procurement leaders for retail and hospitality companies about the trending challenges in global sourcing and supply chain disruptions.
Move Fast. Move Better. Partner with HCLTech.
Take your enterprise to the next level with our retail industry solutions.
Find what inspires and drives you
Frequently Asked Questions about Our Retail Services
At HCLTech, we combine deep industry experience with advanced technologies like AI, ML and IoT to drive retail digital transformation. Our retail consulting services focus on creating hyper-personalized experiences, optimizing operations and helping clients adapt to evolving customer expectations, ensuring they remain competitive and future-ready.
We offer a suite of in-store retail technology solutions, including AI-powered analytics, IoT-enabled devices and digital tools for store associates. These solutions enhance customer engagement, streamline operations and provide actionable insights, empowering retailers to deliver seamless, personalized experiences at every touchpoint within the store.
We deliver IT solutions for the retail industry that unify digital and physical channels, enabling seamless omnichannel experiences. Our offerings include integrated order management, real-time inventory visibility and personalized engagement tools, ensuring clients can meet customers wherever they are—online, in-store or across multiple touchpoints.
We leverage AI, ML and advanced data analytics to enhance supply chain visibility, resilience and efficiency. Our retail industry consulting helps clients manage sourcing, logistics and last-mile delivery, empowering them to navigate disruptions, optimize costs and deliver on customer expectations in today’s complex retail environment.
We employ AI-driven analytics to forecast demand, automate replenishment and manage inventory across all channels. Our retail consulting services ensure clients maintain optimal stock levels, reduce waste and improve fulfillment, resulting in greater efficiency and a better customer experience throughout the retail supply chain.
We address critical retail challenges such as supply chain complexity, omnichannel integration, customer experience personalization and data-driven decision-making. Our retail solutions are designed to help clients overcome operational inefficiencies, security risks and technology obsolescence, supporting sustainable growth and resilience in a rapidly evolving retail landscape.
Our retail solutions leverage advanced analytics and automation to personalize every customer interaction, both online and in-store. By integrating data-driven insights and intuitive interfaces, we help clients create engaging, frictionless journeys that build loyalty, increase satisfaction and drive repeat business in today’s experience-driven retail environment.
HCLTech provides comprehensive retail cybersecurity solutions, protecting critical assets, IoT devices and supply chains from evolving threats. Our end-to-end approach includes risk assessment, real-time threat monitoring and incident response. By safeguarding clients' sensitive data and business operations, we ensure operational continuity and build trust with them.
Our ecommerce retail solutions span intuitive user interfaces, real-time tracking, personalized recommendations and integrated digital platforms. We help clients create frictionless online experiences that drive engagement, boost conversion rates and support growth, ensuring their ecommerce operations are agile, scalable and aligned with evolving consumer demands.
Absolutely. We have extensive experience integrating legacy systems with modern retail technology solutions. Our approach ensures seamless data flow, minimal disruption and enhanced system performance, enabling clients to maximize their existing investments while adopting innovative capabilities for retail digital transformation.