Services

An organization’s quest to stay relevant and ahead of the competition in a dynamic business environment often leads to a large, diverse, and evolving SAP application landscape. Today, businesses need to embrace the challenges of operational agility amid evolving technologies, increased solution complexity, heightened user expectations, and minimized risks— with shrinking IT budgets.

Experience a differentiated SAP support

HCL provides comprehensive SAP application management and support services. We help clients run operations effectively and generate maximum value through continuous innovation in support services.

We offer services for the full life cycle of SAP application support and operations across SAP’s on-premises, cloud, and hybrid architecture portfolios for SAP ERP, BI, integration, and digital solutions.

Our key enablers of a differentiated SAP application management services are –

S/4HANA

Robust global infrastructure with deep industry, technical, and functional expertise

Customer Experience (CX)

Business-aligned operations to achieve business process improvement and optimization

Digital Architecture

ADViSOR, DRYiCE, and HCL Software products/platforms for automation

UX and Fiori

Operational transformation through best-fit AgileOps among Biz, Dev, and Ops

Ariba

ALTASM framework with Next-Gen ASM tenants to support modern businesses

Our proven leadership in SAP application management and support services is reflected in leading industry analyst reports and gives a testimony of our competency.

OUR OFFERINGS

Our SAP application management and support services have expanded with the evolution of our SAP product and solution portfolio. We can deliver a standardized support service to clients operating on different generations of SAP products, be it on-premises, modernized cloud, or hybrid application landscapes.

HCL offers an integrated portfolio of tools, solutions, and methodologies to enable effective business operations support and brings in a new level of operational efficiency for its clients.

Beyond traditional operational support boundaries, our offerings include –

Customer Experience (CX)

Accelerators and frameworks to stabilize operations and reduce risks

Digital Architecture

Unique integrated service delivery strategy at minimized service costs

UX and Fiori

High-quality delivery model and comprehensive governance structure

Ariba

Operational automation across the SAP landscape to improve investment returns

Learn more about our solutions here.

OUR SOLUTIONS

Powered by strategic, long-term investments, collaborations, and partnerships, we provide unique harmonized themes around automation, transparency, execution performance, and value-based improvements, across the layers of SAP support operations and open new avenues for value generation for our clients.

HCL has a versatile portfolio of frameworks and platforms/products that opens new avenues for value generation to its ASM clients. These include–

  • ALTASM Framework for lean autonomics as well as efficient and effective operations
  • ADViSOR, an expert system that leverages best-in-class AI techniques with proprietary algorithms and models for intelligent decisions
  • DRYiCE and HCL Software to automate IT and business operations by leveraging AI

Our industry-leading tools and solutions help in identifying operational challenges through intelligent diagnostics that assess your current state and orchestrate right-fit adoption through a defined roadmap with faster value realization.

We meet enterprise-level strategic support objectives through –

  • Industry-standard metrics/operational KPIs for baselining service operations
  • Benchmarking the support organization’s performance over people, process, and adoption levers
  • Bring in standardization, maturity, and operational automation to the support services
  • Advanced analytics for a holistic evaluation and improvement in overall business operations
  • Value-added process innovations and improvements beyond operations

Start your exciting journey today! Contact us at SAP@hcl.com.