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Telehealth
281

Aug 03, 2020

Telehealth and its Prominence during Pandemics

Jayprathap Jayakumar Associate Manager, Digital & Analytics

With COVID-19 spreading like wildfire, we are left with a great dilemma on reducing its spread. The solution? Social distancing. This would likely reduce the spread through government imposed lockdowns. Yet, does it not make it difficult for an...
Leverage technology to drive healthcare innovation
360
A global public health crisis is an eye-opener for the life sciences and healthcare industry, which is traditionally slow in adopting new technologies. Utilizing available healthcare data and technology innovation can help the industry fight the...
COVID-19: Is It the Endgame for Brick and Mortar Retailers?
385

Jul 30, 2020

COVID-19: Is It the Endgame for Brick and Mortar Retailers?

Prabhu Ramaiah Client Partner Retail Engagements, UK & I

Covid-19 may have caused an economic disruption for a short period, but the retailers that approach this phase as an opportunity are only going to benefit from the change in consumer behavior toward technology and the adoption of services offered...
Understanding and avoiding
164
Enterprise architecture brings in the critical parameter of business to technology decisions. In fact business architecture and technology architecture are two sides of the same coin. While technology architecture captures the inner mechanisms of a...
Role of Patient Sentiment Analysis during Pandemics
84

Jul 24, 2020

Role of Patient Sentiment Analysis during Pandemics

Shama S Pillai Associate Business Manager, Digital & Analytics

Patient Sentiment Analysis is a text analytics or data mining process that is engaged to understand patient emotions and clinical care experience. It provides deep insight into the patient care experience or treatment experience, helps reduce costs...
Automation at scale with Native Automation Technology (NAT)
61

Jul 23, 2020

Automation at scale with Native Automation Technology (NAT)

Sumit Sahu Deputy Manager - RPA, Digital Process Operations

The benefits of automation have even a greater impact on small & medium scale organizations who are currently aiming to grow and expand their horizons. But for the small and medium scale organizations it is equally important to build a robust...
Leveraging Digital for Healthcare Sustainability
126

Jul 22, 2020

Leveraging Digital for Healthcare Sustainability

Neha Kukreja Deputy Manager, Digital & Analytics

Riding on digital transformation, the healthcare industry is able to battle the COVID-19 pandemic. The crisis provides the new-age digital companies or start-ups an opportunity to aid the healthcare system toward digital adoption. The requirement of...
Automated Legal Trawl Platform
235

Jul 21, 2020

Automated Legal Trawl Platform - A Crucible for Digital Platform Innovation

Chinmaya Mishra Senior Technical Specialist, Digital & Analytics

IT innovators at Southeast Asian banks have steadily invested in digital platforms over the past decade or so. However, they grapple to embrace business approaches that can maximize the value of the ecosystem than just focusing on increasing...
Covid-19 impact on aviation
194

Jul 21, 2020

Flying above Corona: Making most of the lean time in Aviation

Srinath Padman Deputy Manager, Digital & Analytics

The aviation sector has abruptly come to a standstill, thanks to COVID-19, and business leaders are forced to rethink and reform before bouncing back to normalcy. The sector is looking at streamlining a number of areas before restarting post the...
ADAS
2,643
The digital age is firmly upon us and the traditional industries like manufacturing, and generally all B2B industries, are finding it tough to be market relevant in this new experience economy. Irrespective of the size of the company, some common...
Insurance Perspective
532

Jun 05, 2020

Resilient Omnichannel Customer Services During the COVID-19 Pandemic: An Insurance Perspective

Neeraj Prasad Chief Operating Officer, HCL Insurance Business Services (IBS)

Today, as a technology organization, we know that omnichannel customer service systems can be developed and launched in as little as 8 weeks. These systems can help prop up back-office operations, help enterprises engage with their customer and...
Digital Twin
1,911
One of Gartner’s Top 10 Strategic Technology Trends for 2017, digital twins aim to transform the virtual landscape. Many research firms are optimistic about its development, predicting that by 2018, companies who will invest in digital twin...
5G World
655

Nov 04, 2019

Sliced by Software-defined Networking – The 5G World

Neha Ghildiyal Product Management Group, Hybrid Cloud Services

5G, with its faster speeds and more reliable connections rests its future on software-defined networking (SDN) which is responsible for redefining the network architecture to support the requirements of the forthcoming 5G ecosystem. SDN along with...
Remote Physiological Monitoring (RPM)
214
Digital healthcare enterprises today leverage data, are experience centric and outcome driven, and are keen on innovating. However, the key element that will determine the future of healthcare is consumer empowerment. RPM is a classic example of how...
HCD
1,402
The customer experience landscape is evolving rapidly with new technologies offering enterprises unprecedented access to data and changing the nature of customer interactions. Against this backdrop, organizations are making strides in the...
Hybrid Multicloud as a Future
155

Jul 16, 2020

Hybrid Multicloud as a Future

Yogesh S Global Engagement Manager, Digital & Analytics

In the face of ceaseless technological adjustments and economic uncertainties, enterprises across industries must acknowledge that cloud will mount the future. The derived agility and flexibility from the adoption of cloud have impacted every...
Customer Experience through Data Science
14

Nov 20, 2020

4 Ways to Drive Unparalleled Customer Experience through Data Science

David Sogn Associate Vice President – Digital & Analytics

Today, businesses are harnessing the power of data science, analytics, and cultural insights to generate highly effective and actionable business intelligence. Data science is driving everything from predictive maintenance to semantic relationship...
Transforming Retail Supply Chains post COVID-19
606

Jun 04, 2020

Transforming Retail Supply Chains post COVID-19

Deepak Kumar Gupta Sales Director, TTL & Supply Chain, HCL Technologies

We are witnessing unprecedented times, and among the several industries impacted by the COVID-19 contagion, retailers are facing significant market challenges.According to IDC, growth estimates for global retail in 2020 will be half of the pre-COVID...

Executing Digital Strategy: The Way Forward for Business
Shobhit Kumar - Associate Vice President & Head of Digital & Application Services Business Acquisition (UKI & Benelux) | August 18, 2020
303 Views

The British consumer is among the most digital-savvy in the world with the average Briton spending 24 hours a week online, and 62 percent of that time on a smartphone—all in a digital ecosystem. Consequently, UK businesses have been making strategic investments in driving digital enablement, and bolstering digital technologies and touchpoints to boost engagement and deliver a superior customer experience.


Scaling Growth Digitally in COVID times
Shiva Mathur - Vice President – Customer Success Retail & CPG, HCL Technologies | August 12, 2020
195 Views

The COVID-19 pandemic has been a decisive factor in crafting business models and engagement strategies. Physical distancing, greater focus on hygiene and welfare, and the shift in communication channels have all contributed in some manner towards the outlook of businesses. And it is safe to say that some of these trends will continue to be the new normal, long after the crisis has ended.


Digital Dexterity will sustain the loyalty of digital-savvy consumers
Rajesh Srivastava - Senior Vice President, Financial Services, North America | August 10, 2020
140 Views

A recent report from McKinsey shows that the world has jumped five years forward in consumer & business digital adoption in a matter of around eight weeks. According to a June 2020 survey by DXC, 54% of US Insurance consumers said that using an insurer’s app should be as easy as using Facebook and Instagram. As consumers get more digital-savvy, their digital expectations are irreversibly evolving. But what do Insurers need to do to meet these expectations? Accelerating digital transformation is high priority, but is it enough? CIOs are probably missing an important strategy in their transformation vision.