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Next-Gen Enterprise | Digitalization

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Rethinking Supply Chain Practices to Tackle Global Pandemics
Businesses have always worked toward building a resilient supply chain, but the scenario imposed by COVID-19 has exposed a lot of supply chain gaps and supply chain processes and also impacted digitalization and digital technologies. It’s tragic to...
Platform Economy
If the COVID-19 pandemic had any clear telling on our civilization, then it must be the digital manifestation of everyday life. From groceries to classrooms and music concerts, everything that we can experience is being enabled by a digital platform...
How digitization and data
Less than a decade ago, shopping malls were the bustling hubs of commerce but the growth of e-commerce and home delivery has changed that rapidly. By 2021, more than 2 billion customers are expected to make online purchases globally. In today’s...

Jul 07, 2020

Agile Architecture - The Unicorn Realized

Raghavendra Dani Senior Solutions Architect, Digital & Analytics

The number of companies adopting the Agile methodology today is growing exponentially by the day.
Business Continuity Planning
Business Continuity Planning - An amalgamation of the right technology stack, agile organization culture, and proper disaster recovery strategy. A strategy that not only involves planning around the technology but also ensures that all the aspects...
Hybrid Cloud Cost Optimization
CIOs and CTOs are looking to the cloud solutions for cost Optimization and adopting the Hybrid Cloud solutions. The agile ways of working along with consumption-based cloud models help the organizations to reduce the overall cost and same can be...
Reskilling in Digital Age

Jul 06, 2020

Reskilling in Digital Age

Jitin Joglekar AGM - Learning and Development, Digital Process Operations (DPO)

In the age of Machine Learning, RPA, Analytics, Natural Language Processing, Chatbots and continuously evolving technologies, ‘Reskilling’ isn’t a choice anymore. In earlier days ‘Reskilling’ was considered more of a fancy term than a requirement....
Digital Customer Engagement in the Era of Social Distancing

Jul 06, 2020

Digital Customer Engagement in the Era of Social Distancing

Mustafa Sabuwala Principal – Financial Services, APAC

Social distancing norms offers a remarkable opportunity for financial institutions to bolster their digital engagement journeys for products and services that have traditionally been exchanged via face-to-face interaction at the branches. There are...
Bring the industry focus to dark data

Jul 02, 2020

Bring the industry focus to dark data

Virendra Shekhawat Group Manager – Hybrid Cloud Services

Most of the organizations are good in managing structured data, but still there is so much of industry-critical data that exists in an unstructured format causing an exponential increase in data storage cost due to its maintenance of hot tiered...
Virtual Clinical Trials
As with most walks of life, the COVID-19 pandemic and associated restrictions have acted as a major roadblock toward conducting clinical trials. As with most workarounds, virtualization and digitization of operations will be the way forward to...
5 signs your infrastructure will hinder digital transformation

Jun 24, 2016

5 Warning Signs your Infrastructure will block your Digital Transformation


Becoming a digital business is essential for surviving in today’s demanding environment but hindering factors like low Automation, low Elasticity, no Consumer-grade experience, low virtualization & Build-first mentality need to be resolved first.
The 3R Framework

Apr 11, 2018

The 3R Framework: A Business First, Technology Second Approach to Digitization Part 1: Introduction

Amitava Sengupta Executive Vice President - Digital Consulting, Digital and Analytics

The customer’s no longer who she used to be, so why are you the same? A large number of businesses have found themselves struggling to cope with customer expectations in the digital era. The primary deterrent has been their inability to reimagine...
Experience Matters

Nov 20, 2017

Supporting the next-generation digital workplaces

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

Workplace analytics can shine a light on how the various components of the IT infrastructure impact a user’s experience, giving unprecedented insight into how healthy the workplace is in equipping a user to perform their job role.

May 12, 2016

Digital: Customer Experience Trends in Banking

Tanmoy Bhattacharjee Practice Director, Retail & Corporate Banking

The term ‘Digital’ has multiple facets and dimensions, all compatible with each other. Broadly speaking, it can refer either to the new paradigm of Customer Experience (CX) or to an advanced method of agile, lean, and outcome-based software change...
Rendezvous, an in-house product of HCL, lies at the center stage of a re-imagined operating model to manage UC infrastructure. Rendezvous turns a conventional operating model into an AIOps-driven model with the help of its four major pillars:...
Today’s enterprises face unprecedented volume growth at a higher speed of inflow for both structured and unstructured data. HCL understands the necessity to have a strong and robust archiving solution. So, it has introduced a data archiving...

Apr 01, 2016

Digital: It’s what gets the pulse of healthcare racing

Abhishek Shankar SVP, Hi-Tech Industries and GM Enterprise Studio

Digitization is breaking the silos In healthcare. Synchronizing the speed of modernization with digital solutions is necessary to deliver an organization of the future
Data is Oil but Data Democratization is the Real Fuel

Sep 14, 2020

Data is Oil but Data Democratization is the Real Fuel

Ved Parkash Pati Business Manager, Digital & Analytics

Information is no power unless it is equally accessible to all. Data can be the new age oil, but it cannot be used to fuel the world unless it is equally available, accessible, and affordable to all the stakeholders.

Where RPA could go wrong during process assessment
Rohit Chaturvedi - Associate Manager, RPA | July 14, 2020

Leveraging business process redesign/re-engineering along with process improvement methodologies keeping human touchpoints in the ‘to be’ design with exceptional edge cases during the assessment stage would help in bringing the operational efficiencies expected out of an RPA solution. This approach helps in rectifying the inherent inefficiencies within a process before delving into an RPA implementation. As a rule of thumb, the business stakeholders should be made aware of the potential change request cost estimates which might arise due to a frequently changing process as part of the assessment report. If the process changes rapidly the process touchpoints where the changes finally impact need to be clearly elicited

Is Cloud Migration Evolving as an Essential Strategy?
Manish Samal - Senior Management Trainee, Digital & Analytics | July 13, 2020

The worldwide disruptions caused by the COVID-19 pandemic has strengthened the importance of being an Agile business more than ever before. Enterprises have started accepting this “new normal” to make their business continuity plan more comprehensive. Organizations have started revisiting/rethinking their VMG (Vision, Mission, and Goal) strategy, including IT strategies such as cloud computing, to strive in this pandemic situation and compete in today’s marketplace.

Quick adoption of cloud computing technology can help organizations combat the challenges which are emerging due to the pandemic and succeed in the highly competitive business landscape. There is no doubt that enterprises can achieve cost benefit, flexibility, accessibility, agility, scalability, elasticity with cloud adoption, but it should not be perceived only as a technical modernization program. The pandemic is forcing organizations to look at their cloud migration cloud computing initiatives from a strategic lens rather than tactical.

Any application modernization and cloud migration strategy should comprise a systematic and phased approach. In this era of cloud computing technology, adoption for multi cloud environment has started gaining momentum to address specific business requirements which is mix of IaaS, PaaS, and SaaS cloud services from different cloud service providers (CSPs). Know how cloud migration is evolving into an essential enterprise strategy in this blog post here.

Grasping the Nuances of Enterprise Platforms in the Digital Economy
Sudhakar KR - Senior Enterprise Architect, Digital & Analytics | July 13, 2020

Digital platforms have become an entrenched part of our lives today. We use them on a daily basis for personal (Uber, Airbnb), engineering (AWS, GCP, Azure), entertainment (YouTube, Netflix), and social (Twitter, Facebook, Instagram) purposes. Each of these platforms rely on a well-defined digital design and working model to be (fully) secure, to (freely) scale, and to (out) perform.

A platform is a way of enabling modularized technology or business capabilities in an abstracted way to the engineering community or the business community or both. The vision of a platform should be to deliver value to its customers. For an enterprise scenario, the customers can be internal and external. Most of the enterprises want to keep the systems of engagement (the customer interaction layer) as close to their IT teams as possible. This is the layer where internal and external customer journeys are crafted and implemented.

To know how enterprise platforms can provide such flexibility and the core tenets and needs for platforms today, read this blog post here.