Covid-19 may have caused an economic disruption for a short period, but the retailers that approach this phase as an opportunity are only going to benefit from the change in consumer behavior toward technology and the adoption of services offered via digital channels.
Category blogs - Featured
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287
Mar 20, 2019
How intensive digitisation is changing the face of Australia’s financial services sector
In this article, Rahul explains about the three key challenges faced by the Australia’s Financial Services Sector due to intensive digitisation. He also stresses on the fact that ‘those who harness digital technology best wins’ as the financial...
599
Jun 05, 2020
Resilient Omnichannel Customer Services During the COVID-19 Pandemic: An Insurance Perspective
Today, as a technology organization, we know that omnichannel customer service systems can be developed and launched in as little as 8 weeks. These systems can help prop up back-office operations, help enterprises engage with their customer and...
COVID-19: Is It the Endgame for Brick and Mortar Retailers?
Understanding and avoiding the lurches of Business and Technology Architecture
Enterprise architecture brings in the critical parameter of business to technology decisions. In fact business architecture and technology architecture are two sides of the same coin. While technology architecture captures the inner mechanisms of a system, identifies the technical know-hows, and provides a ready model to plug in future enhancements, business architecture provides the contextual, conceptual, and logical blueprints depicting the driving force behind the final technological outcome. However, deriving the benefits of leveraging enterprise architecture is as twisted to comprehend as the frameworks themselves. The blog highlights how both together, when done right, can help organizations align, accelerate, and attain their business goals in line with the next unforeseen event.
Role of Patient Sentiment Analysis during Pandemics
Patient Sentiment Analysis is a text analytics or data mining process that is engaged to understand patient emotions and clinical care experience. It provides deep insight into the patient care experience or treatment experience, helps reduce costs, and improves patient care. As such there is a growing connection between patients and medical fraternities in the online realm. Though sentiment analysis and opinion mining are still at a nascent stage, but it has shown growing popularity and importance in a COVID-19 world order. The blog highlights various aspects where sentiment analysis can play a pivotal role in providing higher patient- centric care and quality of service.
