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AWS CCI

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AWS CCI

HCL Contact Center Intelligence

HCLTech Contact Center Intelligence

Usher Modern Customer Experiences on your Premises-based Contact Center easily

Key Highlight

Businesses require

HCLTech CCI Services

Enable Automated Services

Enable Automated Services

With conversational AI, the customers get quick answers and resolutions to FAQs and perform tasks without the need for human intervention

Maintain Conversation Continuity

Maintain Conversation Continuity

The conversational AI ensures that in the event of transfer to the agent, the continuity of the conversation is maintained and not make the customer repeat

Enable Automated Services

Augment Agents with AI (beta)

With assistive AI, agents get assisted in their interaction with translation services, summarization, sentiment analytics and next-best-action-recommendations

Enable Automated Services

Quick Start

No need to rip and replace your premises-based contact center Cisco and Genesys infrastructure . Our flexible deployment model allows you to accelerate customer experience in your contact center without starting from scratch

Use Cases

Businesses require

Solution Components

AWS-powered Artificial Intelligence and Machine Learning Analytics

Use AWS for conversational customer experience, real-time speech to text, NLP, translation, recommendation and manage all this over a serverless architecture!

Notable Components: Lex, Transcribe, Polly, Comprehend, Translate, Personalize, Lambda, Kinesis, S3, DynamoDB, CloudWatch, CloudTrail, CloudFormation

Vonage powered Omnichannel

Enable omnichannel in your traditional call center.

Notable Components: Voice, SIP Trunking, Messages, SMS, In-App Voice, In-App Messaging, Phone Numbers, Websocket

HCLTech-powered Customer and Agent Experiences

Glue the premise contact center capabilities with Vonage-powered omnichannel and AWS-powered AI/ML.

Notable Components: FluidCC AI:1, FluidCC Agent.X, FluidCC Dev.X, FluidCC Consulting & Integration Services

Explore More

Blogs

Fluid CX: Driving customer engagement in the Experience Economy

Fluid CX: Driving customer engagement in the Experience Economy

From Data Overload to Decision Analytics with Contact Center AI – Three Tips

From Data Overload to Decision Analytics with Contact Center AI – Three Tips

Designing Multi-experience Contact Centers Powered By AI

Designing Multi-experience Contact Centers Powered By AI

Road to fluidcc– five steps to modernize your contact center

Road to fluidcc– five steps to modernize your contact center

Supercharge your Contact Center strategy with Contextual Intelligence

Supercharge your Contact Center strategy with Contextual Intelligence

Case Studies

Contact Center Modernization for USA’s Largest Independent Broker-Dealer

Contact Center Modernization for USA’s Largest owner and operator of private clubs

Contact Center Modernization for Leading healthcare safety and technologies Company

Contact Center Modernization for USA’s Largest Independent Broker-Dealer

Modernizing customer experience using AWS for a Multi-National Railway company

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For more details on our Contact Center Offering, please visit /contact-center or contact us on FluidCC@hcl.com; Contact.FluidCC@hcl.com

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