HCLTech CCI Services
Enable Automated Services
Maintain Conversation Continuity
Augment Agents with AI (beta)
AWS-powered Artificial Intelligence and Machine Learning Analytics
Use AWS for conversational customer experience, real-time speech to text, NLP, translation, recommendation and manage all this over a serverless architecture!
Notable Components: Lex, Transcribe, Polly, Comprehend, Translate, Personalize, Lambda, Kinesis, S3, DynamoDB, CloudWatch, CloudTrail, CloudFormation
Vonage powered Omnichannel
Enable omnichannel in your traditional call center.
Notable Components: Voice, SIP Trunking, Messages, SMS, In-App Voice, In-App Messaging, Phone Numbers, Websocket
HCLTech-powered Customer and Agent Experiences
Glue the premise contact center capabilities with Vonage-powered omnichannel and AWS-powered AI/ML.
Notable Components: FluidCC AI:1, FluidCC Agent.X, FluidCC Dev.X, FluidCC Consulting & Integration Services
For more details on our Contact Center Offering, please visit /contact-center or contact us on FluidCC@hcl.com; Contact.FluidCC@hcl.com