Key Highlight

Businesses require

HCL CCI Services

Enable Automated Services

Enable Automated Services

With conversational AI, the customers get quick answers and resolutions to FAQs and perform tasks without the need for human intervention

Maintain Conversation Continuity

Maintain Conversation Continuity

The conversational AI ensures that in the event of transfer to the agent, the continuity of the conversation is maintained and not make the customer repeat

Enable Automated Services

Augment Agents with AI (beta)

With assistive AI, agents get assisted in their interaction with translation services, summarization, sentiment analytics and next-best-action-recommendations

Enable Automated Services

Quick Start

No need to rip and replace your premises-based contact center Cisco and Genesys infrastructure . Our flexible deployment model allows you to accelerate customer experience in your contact center without starting from scratch

Use Cases

Businesses requireBusinesses require

Solution Components

Contact Us

For more details on our Contact Center Offering, please visit www.hcltech.com/contact-center or contact us on FluidCC@hcl.com; Contact.FluidCC@hcl.com