Overview
For the past few years, societal, environmental and technological forces have been influencing how the utility industry respond to their own major market challenges. Utility business and operational transformation is being driven at an unprecedented rate by:
- Regulatory market reform, new entrants and disruptive technologies;
- Climate change, environmental concerns and greenhouse gas and carbon emissions targets;
- Growth in renewable generation and distributed resources;
- Volatile consumption patterns;
- Aging assets with increased expectations on reliability;
- Aging workforce poised for retirement;
- Increased pressure on operational efficiency and workforce productivity;
- Increasing desire and need for participation by consumers in the energy value chain; and,
- Rise of distributed and micro generation and the trend to a federated operational model.
This creates more opportunities, which in turn has its own limitations. Today the industry is heavily engaged in various technology and business transformation initiatives. Our rich domain experience coupled with capabilities in technologies such as IoT, Automation, Analytics and Artificial Intelligence helps organizations take a giant leap forward in this transformation journey
Through the delivery of an innovative and incredibly agile technical solution, Utilities can be assured of the level of reliability and flexibility needed to support the business into the future. As our customers move from simple cost reduction to business outcomes, we have transformed ourselves by engaging in business benefits-led outsourcing programs. We offer year on year productivity gains on not only on IT SLAs and KPIs, but also the key indicators that drive the energy business.
Business Segments
Generation & Supply
Utilities are transforming the generation portfolio to optimize the supply mix to meet regulatory requirements and to address CAPEX, OPEX, and renewable energy integration challenges, while continuously improving the efficiency of the current fleet and maintaining financial viability. Cyberattacks are becoming more frequent and the impact is highly disruptive for the organization.
In a low carbon economy, HCL provides services and solutions for asset management and real-time plant operations through HCL Engineering and IoT-based solutions.
Solutions & Services:
- Cybersecurity solutions
- Engineering and R&D services
- HAMS – HCL Asset Management Solution
- IoT-based solutions
- Real-time Plant Information systems
- Worker Safety Solution
Transmission & Distribution
The Utility power grid has become massively complex and is being driven to further complexity by public policy, technological advancements, and rising consumer expectations. These technologies add a layer of digital intelligence to utility operations using sensors, meters, digital controls, and analytic tools to automate, monitor, and control assets across operations from source to supply. Utility of the future enables a utility to optimize grid performance, prevent outages, restore outages faster, and allow consumers to manage their usage.
HCL offers a unique architectural methods, approaches, and tools to help manage the complexity of transmission and distribution challenges and grid modernization.
Solutions and Services:
Customer & Retail
Utilities which focus on customer service excellence improve customer satisfaction and gain their trust, thus expanding marketing share. These utilities recognize that effective, integrated customer, and channel management solutions that meet and interact with customers where they want to be met are critical to improving the digital customer experience and enabling the transition to richer customer interactions.
HCL has developed solutions and services to provide utilities with a true multichannel customer engagement platform. HCL utilities customer solutions deliver transformed customer experience for millions of customers today
Solutions & Services:
- Customer Information and Billing Modernization
- Digital Customer Experience
- Intelligent Energy Management
- Predictive Customer Interaction
- Unified Office Automation
Enterprise Digital Services
Utilities industry sector has been slow to change because of a range of barriers, including its unique regulatory and business model dynamics. From here on, however, change is likely to accelerate. Until recent times, many utilities are deciding whether and how to advance on digital initiatives within their organization. True digital innovation requires going beyond isolated digital projects to reinventing the organization in its entirety. The critical tasks for utilities today are understanding their point of departure, and setting ambitious targets.
HCL’s Digital & Analytics services bring its entire gamut of expertise from consulting to implementation to ensure that digital journeys can enable an end-to-end IT its transformation
Solutions & Services:
Generation & Supply
Utilities are transforming the generation portfolio to optimize the supply mix to meet regulatory requirements and to address CAPEX, OPEX, and renewable energy integration challenges, while continuously improving the efficiency of the current fleet and maintaining financial viability. Cyberattacks are becoming more frequent and the impact is highly disruptive for the organization.
In a low carbon economy, HCL provides services and solutions for asset management and real-time plant operations through HCL Engineering and IoT-based solutions.
Solutions & Services:
- Cybersecurity solutions
- Engineering and R&D services
- HAMS – HCL Asset Management Solution
- IoT-based solutions
- Real-time Plant Information systems
- Worker Safety Solution
Solutions
ASSET MANAGEMENT SOLUTION
HCL Asset Management Solution (HAMS) takes product agonistic view and focuses on customer business needs and objectives. HCL Consulting and Implementation Services, Industry and Domain Expertise, Intellectual Capital, plus HCL Proprietary Products enable HCL to effectively provide the thought leadership and guidance needed for reliability and safety from cradle to grave.
IMAGE ANALYTICS
HCL and HARRIS corporation are jointly introducing a platform to support - geospatial data and software tools to actionable information. These include ENVI® image analysis software, the Geiger-mode LiDAR sensor, and work on the Foundation GEOINT Content Management (FGCM) program for the NGA and custom geospatial solutions that have solved some of the world’s most challenging problems.
INTELLIGENT ENERGY MANAGEMENT
iEM is a unified Customer Engagement Framework which offers customers the ability to access their utility account online. It is a platform for disintermediation of the CSR and processes that can be consumer enabled. The access to customer information is anytime, anywhere, and captures customer preferences in CRM.
EXCEPTION MANAGEMENT
Robotic Process Automation solution to resolve meter read exceptions automatically, and using SAP Leonardo gives a holistic view of exceptions across channels. The HCL solution allows users to analyze and monitor mass activities and online transactions. Users will have the ability to identify successful and unsuccessful processes at a glance.
Services
Our Digital & Analytics services helps design and build key platform components of customers’ Digital-Technology-Footprint ™ to power the Digital transformation journey. Read More
At IoT WoRKSTM, we help create entirely new services that deliver measurable business outcomes. These experience will have an increasing role in differentiating enterprises and enable them to become a next-generation enterprise.Read More
Our Applications business is structured around 11 integrated horizontal capabilities, allowing us to offer clients a full lifecycle of systems integration consulting services and a unified approach to developing the right solutions for their business needs. Read More
Our Infrastructure Management Services has some of the most impressive credentials in the IT Vendor landscape. We have not only executed complex global IT transformation exercises but also helped run efficient IT services for more than 300 of the world’s leading companies.Read More
We are one of the world’s leading and fastest growing global engineering services provider. From product blueprinting to support, from software or hardware to mechanical, we work with more than half of the top 100 R&D engineering companies across the world. Read More
To help businesses address the changing industry paradigm, HCL Digital Process Operations (DPO) with its digital services and solutions is reimagining the role of technology from being a driver of marginal efficiency to an enabler of digital innovation and fuelling business performance. Read More
