Powering a Sustainable Future
Environmental, Social and Governance (ESG) initiatives. Regulations and demands for sustainable energy. Erratic weather patterns.
The energy and utilities industry is experiencing a rapid evolution driven by outside forces.
Innovation through genAI and transformation have become inevitable — and imperative.
Understanding emerging technologies will be vital, providing opportunities for energy and utilities enterprises to capitalize on the changing energy landscape.
Become a hyper-connected enterprise with sustainable engagement models, improved digital adoption and data insights-driven operations.
Designed and Built by Energy and Utilities Technology Experts
HCLTech Base90 for utilities
Many utilities use outdated ERP systems and CIS lacks cost-effective integration. Base90 for utilities offers utilities-specific SAP templates for customer relationship and meter-to-cash processes.
Actively manage your grid
Real-time monitoring and control of your infrastructure can help you achieve situational awareness and take the first steps towards a next generation grid. This data-driven solution uses more scalable and distributed components than solutions based on traditional SCADA technology, resulting in resilience of the infrastructure.
Utilities operations: Streamline your enterprise functions
Digitalization is key for digital transformation. HCLTech BPO combines tech-led operations, engineering and a diverse tech stack to help clients adapt to changing needs.
Optimize your image analytics
Deploy a platform that supports geospatial data and software tools, image analysis software, the Geiger-mode LiDAR sensor and custom geospatial solutions to ensure reliable service delivery and optimize operations.
Elevate your customer experience
This customer engagement framework gives your customers online account access and the ability to manage service requests. Customers can access their information anytime, anywhere and customer preferences are captured in your CRM for easy access by your employees to resolve your customer issues.
Keep your employees safe
This cloud-based solution helps to create a safe environment for your employees through full visibility into the details of the workorder and activities, which reduces accident rates and improves response times and productivity.
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Fueling the Future of Energy and Utilities Companies
We bring innovative industry technology solutions — like cloud, Internet of Things (IoT), generative AI (GenAI), artificial intelligence (AI), machine learning (ML) and human-centered automation — to various sectors within energy and utilities.
Electric utilities
Delivering reliable, safe, secure and affordable power is an increasingly complex task. Utilities must respond to shifting customer expectations, the challenges of updating aging infrastructure, increasingly extreme weather events and accelerating momentum toward decarbonization and renewable energy.
Unlock data value, engage customers' visions, modernize infrastructure for resilience and digitization, accelerate electric vehicle (EV) programs, secure the grid and manage innovative energy resources for success.
Gas utilities
Demand for natural gas is evolving. From the push to move away from fossil fuels and the ongoing introduction of renewable energies to utilities contemplating a future in which hydrogen represents a significant energy source, change is knocking at the door of every gas utility.
Engage customers with transparency and ease, digitize aging gas utility infrastructures, maximize employee productivity and engagement, adapt to regulations and unlock data value through an analytics center of excellence.
Water utilities
Water utilities face a host of challenges in a changing environment, not the least of which is a resounding need to modernize infrastructure during the age of conservation. This calls for innovative approaches.
Establish analytics capabilities to enable better decision-making for you and your customers, safeguard your data and business operations with a robust cybersecurity strategy focused on resilience and develop effective, long-term strategies to uplift and support communities in need.
Helping the Energy and Utilities Industry Grow with Innovative and Sustainable Solutions
The energy and utilities sector is experiencing significant changes due to ESG initiatives, compliance mandates and consumer demand.
Our UVision framework helps businesses embrace emerging technologies and achieve sustainable engagement models in areas like digitization, automation and data insights-driven decision-making.
Transformation programs
Years of experience in the energy and utilities sector
HCLTech employees dedicated to work in energy and utilities
Energy and utilities customers supported globally
Success Stories Highlighting Our Impact on Energy and Utilities Clients
Discover more about how HCLTech has helped clients just like you.
Upgrading Broadcom’s DX NetOps solution reduced risk and lowered the chance for operational blindness for the client
HCLTech's robust solution helped the energy service provider accelerate their operational efficiency and customer satisfaction levels.
This success story stands as a testimony of a successful partnership between HCLTech and our client, transforming siloed systems into seamless, integrated processes.
One of the largest North America's energy and utility service providers wanted to enhance their Meter-to-Cash and Customer Care operations to deliver expected results within a predictable cost model.
Explore Our Latest Insights into Energy and Utilities
The Energy & Utility industry spans water, power, gas and wastewater. With GenAI and Agentic AI, a tailored EX platform empowers diverse roles with seamless access to tools and knowledge.
Harnessing generative AI for the energy and utilities industry
HCLTech’s utility vertical and GenAI COE see huge potential to revolutionize the energy sector, driving optimization, innovation and sustainability, positioning businesses for future success.
Rethinking affordability in energy and water utilities
Energy affordability challenges utilities due to rising costs, climate goals and regulation; requiring holistic, tech-driven strategies for resilience. Whitepaper by Prakash Menon.
Utility industry faces aging infrastructure, regulatory pressures, tech disruptions and climate risks. Key strategies: digital transformation, resilient infrastructure and innovative business models.
Enhancing utility industry efficiency through systems thinking
Data and insights help utility companies optimize systems, enhancing efficiency, reliability, and customer satisfaction. ULDM integrates diverse data for a comprehensive view.
Revolutionizing the utility industry with GenAI solutions
The Rate Case Normalizer, powered by GenAI and SAP, automates and streamlines utility rate case processes, reducing preparation time and enhancing accuracy for faster regulatory compliance.
Meet Our Ecosystem Partners
Move Fast. Move Better. Partner with HCLTech.
Take your enterprise to the next level with our energy and utilities industry solutions.
Find what inspires and drives you
Frequently Asked Questions about Energy and Utilities Solutions
HCLTech delivers a broad suite of energy and utilities solutions, from modernizing core systems with SAP utility solutions to real-time grid management, advanced image analytics and digital operations. We help clients streamline processes, enhance customer engagement and drive operational efficiency, leveraging deep industry expertise and cutting-edge technology.
We help clients tackle major industry challenges such as aging infrastructure, regulatory compliance, decarbonization, digital transformation and evolving customer expectations. Our expertise enables utilities to modernize operations, enhance grid resilience and adopt sustainable practices, ensuring they remain competitive and adaptable in a rapidly changing landscape.
We enable utilities to achieve real-time grid monitoring and control, moving beyond traditional SCADA with scalable, distributed solutions. Our approach provides true situational awareness, supports proactive decision-making and enhances grid resilience, empowering clients to manage increasingly complex and distributed energy networks efficiently.
Our digital operations services include process automation, cloud migration, data-driven decision-making and tech-enabled operations engineering. With HCLTech DPO, we help clients digitize enterprise functions, adapt to changing demands and achieve greater efficiency through integrated utilities consulting services and innovative technology stacks.
Our UVision framework is a comprehensive model designed to help energy and utilities clients embrace emerging technologies, drive digital transformation and achieve sustainable engagement. UVision guides organizations through digitization, automation and data-driven decision-making, building the foundation for resilient, adaptive business models in a rapidly evolving industry.
We serve electric, gas and water utilities, as well as oil and gas companies. Our tailored energy industry solutions address the unique regulatory, operational and sustainability challenges across these sectors, ensuring each client receives technology and consulting services aligned with their specific needs and industry dynamics.
Our energy and utilities solutions are powered by advanced technologies, including cloud, IoT, AI/GenAI, machine learning, automation and geospatial analytics. We integrate these technologies to deliver scalable, secure and future-ready solutions that help clients drive innovation and operational excellence.
Absolutely. We deliver grid automation and advanced analytics, leveraging IoT, AI and machine learning to optimize grid operations. Our solutions offer predictive maintenance, outage management and real-time insights, helping utilities increase reliability, reduce costs and respond swiftly to dynamic grid conditions.
We support clients’ sustainability and net zero goals through ESG-driven solutions, renewable integration and decarbonization strategies. Our consulting and technology services help utilities adopt sustainable practices, leverage data for smarter resource management and create resilient, future-ready operations that align with global climate objectives.
We offer a robust customer engagement framework that enables online account management, self-service options and seamless service request handling. Integrated with CRM systems, our tools capture customer preferences and streamline issue resolution, enabling utilities to deliver responsive, personalized experiences that enhance satisfaction and loyalty.