noHold Inc., a global IT services company, has joined forces with HCL on their new solution, EngageTM. It is a customer engagement and billing platform targeted for utility companies. noHold leverages Artificial Intelligence (AI) technologies to improve enterprise services, with a virtual agent to intuitively understand end-user intentions.

HCL deploys the noHold virtual agent for natural language processing (NLP) enabled solutions in the SAP space.