HCL and ServiceNow Partnership | HCL Technologies

OVERVIEW

What ServiceNow does - Work at LightspeedTM

Your enterprise needs to expedite evolution – but the lack of process efficiency and legacy tools are holding you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own path, moving back and forth between people, machines, and departments, largely unstructured, undocumented, and unimproved for long periods.

With the ServiceNow System of ActionTM you can replace existing unstructured work patterns with intelligent, future-ready workflows. Now every employee, customer, and machine can make requests on a single cloud platform. Every department working on these tasks can assign and prioritize, collaborate, identify root cause issues, gain real-time insights, and drive actions. Your employees are energized, your service levels improve, and you realize game-changing economics.

That’s Work at LightspeedTM.

HCL-ServiceNow partnership

HCL is one of ServiceNow’s managed services partners focusing on opportunities across the globe. Our go-to-market strategy is based on the Gold Blueprint (GBP), leveraging ServiceNow’s ITSM (IT Service Management) product offering. The HCL GBP is a Process Ecosystem of our proven Best Practices: well defined, designed, used, and maintained for HCL Infrastructure Management and Application Management Services. In addition to ITSM, HCL also empowers Managed Services customers with ServiceNow solutions for HR Service Management, IT Operations Management and Security Operations.