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Integrated Automation
Do you want to improve your customer experience? Connect the front, middle, and back of your business with integrated automation
Next Generation

Jul 10, 2019

Powering the Next Generation of Marketers

Paresh Vankar Vice President, Marketing

Paresh Vankar writes on branding in the age of digital and how companies are deploying martech to make their workforce more efficient and agile. He defines the next-gen marketer who is equally tech-savvy and creative and deploys technology to...
automation paradox
Intelligent automation is not just new technology—it enables enterprises to fundamentally change how business operations are executed, creates new ways to work with hybrid digital and human workforces, and enables new business models.
Tech Market Trends

Mar 07, 2019

Tech Market Trends - Outlook for 2019 and Beyond - Part 2

Kinsuk Mitra Director of Finance, Risk and Compliance

Kinsuk Mitra writes on what are the trends that are going to shape technology in 2019. In this concluding of a two part series, he looks at how the trends are impacting HCL and where we are heading in the next 5 years.
Tech Market Trends

Mar 07, 2019

Tech Market Trends - Outlook for 2019 and Beyond - Part 1

Kinsuk Mitra Director of Finance, Risk and Compliance

Kinsuk Mitra writes on what are the trends that are going to shape technology in 2019. In this first of a two part series, he looks at the future operating environment and the trends leading up the next 5 years.
Artificial Intelligence
We humans are governed by our free will to choose and make decisions. But, in the world of technology and data brokers, those who can predict and drive one to make decisions, are influencing free will.
A Step Apart
Paresh Vankar writes on what marketers need to do to step up their game in 2019. Looking at the emerging trends, he diagnoses and predicts key trends that will shape B2B marketing in 2019.
Marketing Automation
What is it like to market technology solutions to the largest financial institutions in the world? Paresh Vankar was recently interviewed by the Ziff Davis Publications, US. In a wide ranging, two-art interview, he spoke on his favourite books,...

Jul 09, 2018

The Human Connect: Building your Brand with Human-to-Human (H2H) Marketing

Shimona Chadha Sr. Director and Head of Marketing – TME, RCPG, LSH & Professional Services

In an age of advanced data analytics, the core needs of human beings remain the same.  Brands need to transform themselves into pathfinders for people looking to solve their problems. People look to the brands they do business with, to become...

Aug 09, 2019

Intelligent Automation: Perspectives and Dimensions

Anoop Tiwari Senior Corporate Vice President, Digital Process Operations

Organizations that use intelligent automation technologies to amplify human potential will stay ahead in the game, while those that don’t will lag behind.
By and For the Employees
One of the latest trends that has caught the world’s attention and caused an unprecedented transformation in all walks of life is Social Media.
A Path to Sustainable Growth

Dec 14, 2017

From CMO to CGO: A Path to Sustainable Growth

Shimona Chadha Sr. Director and Head of Marketing – TME, RCPG, LSH & Professional Services

Organizations must have their fingers on the pulse of the customer. This is why the transition of CMOs to chief growth officers (CGOs) is important. CGOs can identify customer-driven sources of growth for their organizations.  
Employee Motivation and Engagement at Workplace
Most managers today are still held in the old school command control mentality, constricting employees to think freely for an uninterrupted stretch of time.How can workplaces encourage creative thinking in employees and become a better place to work?
Empathy: A Leadership Superpower

Jun 15, 2020

Empathy: A Leadership Superpower

Marie Kalliney Executive Director

Strong leadership is key to a successful digital transformation, and empathy from leaders helps build an agile culture of safety and transparency. Do you need to be born with empathy or can it be learned? We explore this question here.
Emotional Intelligence & Systems Thinking
I was sent two fantastic articles on leadership thinking this week.
Sourcing Advisor Relations

Feb 05, 2015

Sourcing Advisor Relations – best practice

Edward Gardner Associate Vice President

Sourcing Advisors represent a growing industry of market influencers that are transforming the outsourcing markets across the world.
Using Variability and Volatility
Business is usually accompanied by a huge degree of uncertainty and unpredictability that manifests in the form of volatility and variability. Our ability to accept variability and volatility will help us plan smarter processes. By doing so, we also...
Women Empowerment
The path to advancing workplace gender diversity is an uphill one. But by listening to and sharing our experiences, we can harness our collective strength and knowledge to create circumstances that make our workplaces welcoming to women, where the...
Manikandan Ramaswamy

Continual Service Improvement ? The Need for IT Service Management
Manikandan Ramaswamy - Technical Specialist | January 9, 2015

The 7-Step Continual Service Improvement (CSI) process for improving IT services.

Innovation for the Future
Sushil Kumar - Team Leader - Operations | January 7, 2015

The speed, variety and enormity of new ideas are making technology innovation

Resiliency: A Leadership Superpower
Marie Kalliney - Executive Director | December 18, 2020

As you know, one of the 12 principles of agile is “Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done.” If team members don’t feel safe about speaking up, it could result in repercussions for the product, the customer and ultimately, the entire organization. As part of organizational leadership, you are responsible for ensuring that members of your team feel safe in the workplace. That responsibility extends to creating and maintaining an environment where everyone can voice their opinions in a professional manner, even if it means disagreeing with the boss and speaking up if they feel uncomfortable, offended, or even under attack.

How does this Resiliency Superpower work in a real-life situation? Read on.