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DevOps
1,056

Mar 31, 2016

Why DevOps is Important for Banks? - I

Santosh Kumar Head – Fintech innovation

The term 'DevOps' was originally coined by Patrick Debois and Andrew Shafer in 2008.
Online-Banking
281

Mar 31, 2016

Making Online Banking Accessible

Marc Barad Senior Principal

I was once asked by online product managers at a bank of innovative ways of increasing adoption of online banking usage.
Why taking a 2-Speed IT path to delivering innovation and preservation matters
353
Why taking a 2-Speed IT path to delivering innovation and preservation matters
Passenger Flow Monitoring Key for Airports of the Future
908
Worldwide, passenger numbers are predicted to double by 2030. Airports around the world have set out their plans for expansion to cater to these rising numbers of passengers and capitalize on growing retail opportunity this will present.
Sporadic disruptions in insurance industry
790
Business Disruption is not new, but, simultaneous disruption in different walks of life and across businesses is the new phenomenon that global businesses are trying to position as an opportunity, challenge, or a threat. With never like before...
Gamification in insurance
1,311
Did you know? Games share certain characteristics with insurance, business and our lives! Significant common characteristics include uncertainty, challenge, chance, choices, goal, relevance, reward, rules and terms of agreement.
The-New-Face-of-Regulatory-Response-Opportunity
252
The subject of financial services regulatory compliance is likely to elicit a number of responses ranging from yawning to fear.  It is very unlikely this subject will generate enthusiastic support for new opportunities, but the time has come...
Publishing Moving to a Cloud-Centric World
399
Cloud technologies are taking over from applications essential to publishers and to move them to a SaaS based model with a relative less cost of maintainence
Aligning Infrastructure with the Publishing Value Chain
509
On one hand, publishing is grappling with diminishing margins, non-linear explosion of content, and fickle brand loyalty; on the other hand, publishing has tremendous opportunity to transform with digitization and gear toward a collaborated,...
Voice Interaction
304
As value-based healthcare gradually replaces the traditional fee-for-service model, enhanced patient health outcomes will inevitably help HCPs. A study from 2016 unearthed that physicians spend nearly 50% of their time in office on paperwork....
Online banking
2,185
BlockChain technology is in its infancy. There are a very broad set of investigations taking place to find the best use of BlockChain enabled processes and applications. Both the technology and their use cases have significant hurdles to overcome...
FinTech
366
FinTech disrupts every nook and cranny of the Financial Services Industry, and companies which adopt these emerging technologies like Big Data, BlockChain and IOT will up the ante and have a prime-mover advantage compared to their peers in the...
RESPONSIBLE FOR GDPR
505
GDPR is not a one off exercise and compliance will be an ongoing exercise with a combination of process and IT changes required and GDPR compliance after the implementation date continuously monitored.
Healthcare
160
Healthcare industry is poised for growth to ~9 trillion by 2020 & if recent announcements by Amazon, JPM & Berkshire are any indication of the things to come expected market can substantially expand by 30%.While sustainable & disruptive...
How is healthcare transformation improving customer engagement
466
The key to winning customers is providing greater transparency in cost of care, billing, personalized actionable information, information on preventive care
Big data analytics and cloud computing service
429

Mar 31, 2017

How advances in RegTech are being promoted by regulators

Kinsuk Mitra Director of Finance, Risk and Compliance

RegTech community is striving to promote innovation and advancement in use of RegTech in financial services whilst balancing the needs for regulation. Rather than working in isolation, which creates silos and encourages regulatory arbitrage, the UK...
Blockchain
1,068

Sep 19, 2016

Understanding Blockchain-Part 3

Santosh Kumar Head – Fintech innovation

Blockchain technology promises to mitigate several forms of financial risk in addition to ensuring trust in each transaction. Can we really trust the network over big companies?
The-New-Face-of-Regulatory-Response-Opportunity
252
The subject of financial services regulatory compliance is likely to elicit a number of responses ranging from yawning to fear.  It is very unlikely this subject will generate enthusiastic support for new opportunities, but the time has come...

Making Online Banking Accessible
Marc Barad - Senior Principal & Head - Banking & Payments | March 31, 2016
281 Views

I was once asked by online product managers at a bank of innovative ways of increasing adoption of online banking usage. I was told that new customers are offered online banking access after opening an account in the branch, but for many demographics usage continues to be low. It wasn’t as if they hadn’t invested heavily in building out their website. Been there. Done that. But “build it and they will come” simply wasn’t the case.


"Importance of 2- Speed IT approach to deliver Innovation"
Dr. Eric hoffmann - Associate Vice President, Head of Financial Services - DACH | March 29, 2016
353 Views

Why taking a 2-Speed IT path to delivering innovation and preservation matters

After spending years and huge investments in building up their technology infrastructure, organizations want to gain the greatest business value possible from their existing IT environment and application software. The average company spends from 65 to 85 percent of its IT funds maintaining legacy applications that often fall short of meeting the changing needs of the business.


Passenger Flow Monitoring Key for Airports of the Future
Hrishikesh - Manager | March 28, 2016
908 Views

Worldwide, passenger numbers are predicted to double by 2030. Airports around the world have set out their plans for expansion to cater to these rising numbers of passengers and capitalize on growing retail opportunity this will present. Meanwhile, the passenger, the most important stake holder is also becoming smarter and constantly looking for best possible, faster, simpler, and more personalized services from airlines and airports.

It is clear that the airport industry is looking for technologies which have the potential to make passenger journeys simpler and more secure. While delivering superior passenger experience, airports must also look to improve operational efficiency and increase non-aeronautical revenue. Basic requirements for better customer experiences at the airport are - speed of baggage delivery, ease of check-in comfort at the airport terminals, and time taken for security checks. Experience in these areas can make or break passenger experience. It also determines how much time the passenger has spent in the retail area and consequently how much money they will spend.

It has been observed that airports around the world are adopting passenger flow management to improve customer experience. Technology is providing different workable solutions for effective passenger flow management.

Beacons, Wi-Fi triangulation, thermal imagining, video analytics, facial recognition, RFID/NFC, and laser counting are some of the technologies which have been looked at by airport depending on their size, business needs and allocated budget.

The key objectives of an airport are:

  • Improve passenger experience
  • Increase security effectiveness
  • Increase operational efficiency
  • Improve non-aeronautical revenue (retail revenue)

The use of passenger flow management systems allows airports to meet these objectives considerably. Hassle-free transfer of passenger from landside to airside improves the passenger experience, reduces the pressure, and increases airport security effectiveness. Real-time and historical analysis of data allows airports to proactively plan operations, avoid possible bottlenecks, and put optimum number of resources at the right place and right time.

Happier passengers spend more time in the retail area, giving a good chance to the airport to increase their non-aeronautical revenue. The North American Airport Survey indicates that an extra 10 minutes spent at security may reduce passenger retail spend by 30%. Alternatively, satisfied passenger spend on an average increases up to 45%.

By putting passengers at the center of the operations and not compromising security (rather been enhanced) airports can easily achieve highest customer satisfaction standards. The key to success is effective collaboration between airports, airlines, ground handlers, governing authorities, and trusted technology partners such as HCL.

HCL’s capabilities in Application Development across multiple business lines can help our Aerospace partners to adopt right technologies and prepare airports for higher load factors and greater passenger expectations.

HCL’s capabilities in Application Development across multiple business lines can help our Aerospace partners to adopt right technologies and prepare airports for higher load factors and greater passenger expectations.