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Industries | Retail and eCommerce
Security

Nov 30, 2018

Security in a digitally enabled Retail CPG world

Ajai Kumar - Vice President - Engineering R&D
Vice President
According to HBR, Retail is one of top 5 industries to be most affected by digital transformation. The usual suspects IoT, AI and analytics are being implemented at large scale across the biggest retail players with Amazon leading the way and...
3,398
Retailers Reinvent

Aug 28, 2018

Flourishing in the Age of Amazon: How can Retailers Reinvent themselves to Stay Relevant

Vijay Verma - Sr. Vice President & Business Head – RCPG
Sr. Vice President & Business Head – RCPG
Mainstream retail is dead, or so the doomsday sayers would like everyone to believe. As mobile apps and ecommerce keep gaining traction worldwide in an era of on-demand consumption, traditional brick-and-mortar chains have no future, critics argue....
277
Barriers Breaking

Aug 28, 2018

Breaking Barriers between Consumer Product Goods and Retail: An Emerging Battle to Grab Consumer Mindshare

Shiva Mathur - Vice President -Retail CPG
Vice President -Retail CPG
Until a few years ago, the retail industry was a fairly straightforward one. Consumer packaged goods (CPG) companies manufactured and distributed products and retailers finally sold them to end customers. Relationships between consumers and the...
332
Retailers & Consumer Brands

Aug 09, 2018

Retailers & Consumer Brands: Emerging Opportunities for Data Collaboration

Abhishek Kalra - Solution Director, eCommerce, Omnichannel & Digital | Retail & CPG Industries
Solution Director
While retailers want to win with predictive analytics leveraging Big Data, consumer goods companies are gradually driving direct relationships with the consumers.
493
Digital Business Platforms

Aug 03, 2018

The Need to Build Digital Business Platforms for Retailers

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
Strategy, culture, and technology are the three key parts to think about how to build the platform. For retailers, the key to success will be the ability to sit down with the business and have them admit that they didn’t know what they should be...
200
Transforming Retail with Cognitive IoT

Aug 03, 2018

Transforming Retail with Cognitive IoT

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
Cognitive IoT enables retailers to learn from, and infuse intelligence into, physical stores and supply networks to transform the retail value chain and enhance customer experience.
287
framework

Apr 12, 2018

The 3R Framework: A Business First, Technology Second Approach to Digitization Part 3: Reimagine Customer Experience

Amitava Sengupta - Practice Head, CS & LSH
Practice Head, CS & LSH
In today’s technologically disruptive world, it isn’t enough to simply provide an amazing product. Customers want more. They demand experiences that engage and amaze them. This shift in consumer expectations has already impacted business culture and...
365

Apr 12, 2018

The 3R Framework: A Business First, Technology Second Approach to Digitization Part 4: ReEngineer the Value Chain

Amitava Sengupta - Practice Head, CS & LSH
Practice Head, CS & LSH
Enterprises now have access to cutting-edge tools and technologies that can help them execute this approach effectively and have complete clarity on their own operations. Key technologies such as the Internet of Things (IoT), machine learning,...
253
Changing Retail Landscape

Mar 01, 2018

Changing Retail Landscape on the back of Advanced AI & ML

Ajai Kumar - Vice President - Engineering R&D
Vice President
Isn’t it cumbersome for us to access shopping websites on the internet and needing to fill our details over and over again? Don’t we expect software to come to our rescue and chart our shopping tastes, choice patterns, and brand preferences? When it...
1,617

Pages

Conversational Commerce

Jul 03, 2019

Conversational Commerce

Shiva Mathur - Vice President -Retail CPG
Vice President -Retail CPG
The concept of conversational commerce has been around since 2015-16. Today, to go beyond interacting with a customer on an app or via text message, IT companies are building a voice-based retail ecosystem to deliver greater value to the customer....
251
Robots in Ecommerce Automation

Feb 29, 2016

Robots – New era in E –Commerce

Madhusudhan Ranjanghatmuralidhar - ASSOCIATE GENERAL MANAGER
ASSOCIATE GENERAL MANAGER
Warehouse automation is the need of the hour as delays in deliveries outrage E-commerce customers. Robots have entered this segment and are changing the way companies handle their fulfillment processes. Robots are now collaborating with humans and...
1,406
Technology disruptions

Aug 05, 2019

How social media conversations and technology disruptions are impacting today’s retailers

Ritu Saxena - Global Client Partner & Senior Director, USA Retail & CPG
Global Client Partner & Senior Director
Given the importance of social media in online commerce and the changing nature of the customer, it is crucial that retailers proactively adapt to these trends. Retailers need to broaden their approach to use AI, ML, and social media to build hyper-...
123
Robo Advisory

Jun 10, 2019

Reimagining Retail Investments with Robo-Advisory in the 21st Century

Vishwanath Rao - AVP & Client Partner
AVP & Client Partner
Reimagining Retail Investments with Robo-Advisory in the 21st Century The world of finance and investments is constantly evolving, as is the market for retail investment services. From the earliest telephonic exchanges to AI-driven volume trading...
188
Internet Of Things

Jan 10, 2018

How IoT will Revolutionize Supply Chain Management

Pranav Kumar Tayal - PROJECT MANAGER – Supply Chain Practice, HCL
PROJECT MANAGER – Supply Chain Practice, HCL
The combination of mobile computing, analytics, and cloud services, all of which are powered by the Internet of Things (IoT) is changing how delivery and fulfillment companies are conducting their operations. It helps beyond the obvious supply chain...
641
CPG and Retail

Jan 11, 2017

Eight Ways CPG and Retail Companies can Use Customer Data for Better Targeting and Personalization

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
By promising improved personalization and loyalty benefits in return for shopper data, retail and consumer goods companies can incentivize customers to share valuable information that can be harnessed to refine targeting, thus boosting ROI and brand...
766
Multichannel

Oct 14, 2016

Managing Multichannel in a Global Enterprise: A Tech Marketer’s Perspective

Rohit Anurag - Deputy Manager
Deputy Manager
The future of any customer-centric organization is now dependent on its capability to measure consumer reactions across touchpoints. This blog explores the marketers' conundrum in a multichannel environment and provides the success blueprint.
662
Omni Channel Experience

Feb 14, 2017

A Multi-dimensional Perspective on Driving Omni-channel Customer Experience

Abhishek Kalra - Solution Director, eCommerce, Omnichannel & Digital | Retail & CPG Industries
Solution Director
A 21st Century organization’s ability to create a winning customer experience is an interplay of manifestation of Omni-channel capabilities over channels and the speed at which an organization can adapt to evolving consumer preferences
1,127

Apr 12, 2018

The 3R Framework: A Business First, Technology Second Approach to Digitization Part 4: ReEngineer the Value Chain

Amitava Sengupta - Practice Head, CS & LSH
Practice Head, CS & LSH
Enterprises now have access to cutting-edge tools and technologies that can help them execute this approach effectively and have complete clarity on their own operations. Key technologies such as the Internet of Things (IoT), machine learning,...
253

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