Retail and eCommerce

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Category blogs - Featured

Blog Category Listing

Internet Of Things
753

Jan 10, 2018

How IoT will Revolutionize Supply Chain Management

Pranav Kumar Tayal PROJECT MANAGER – Supply Chain Practice, HCL

The combination of mobile computing, analytics, and cloud services, all of which are powered by the Internet of Things (IoT) is changing how delivery and fulfillment companies are conducting their operations. It helps beyond the obvious supply chain...
LSH
315
In this blog we explain how the once key skills, which ruled the retail sector are becoming obsolete. Advertising, PR, Market Surveys, Pricing, Branding, Supply Chain Management, the pillars of retail industry which were dominated by people...
LSH
514
Omni channel as the name suggests is a combination of two words - Omni and channel. It is the existence of products and services at all modes or channels to provide customers, a seamless and integrated experience of shopping. In today's connected...
Supply Chain
287
While numerous articles talk of delivering a seamless omnichannel experience by leveraging such factors as common customer databases, digital, customer interactions, analytics, and socialytics, none of these factors touch upon the backbone of the...
How Global Trends
332
This blog portrays how the global trends are shaping the future of Retail sector. It conveys the ideas that can be incorporated using various trending technologies. It clearly gives a vision on the role that technology can play right from...
Store Digitization
1,202
To deal with knowledgeable digital customers, stores should not think twice in adopting digital tools. But a proper assessment has to be done to choose the right digitizing services because every retailer need is different and also every initiative...
DIgital
426
Retailers need to focus on integrating digital into all aspects of the business – from channels and processes and data to the operating model, incentives, and culture. This journey to digital nirvana needs a visionary leader who can leverage...
How Digital Transformation can improve the Retailing Experience
266
Digital Transformation has come up as a major disruption, forcing Retailer across formats and demography to adopt to key elements of this massive change. New age consumers are becoming more and more reliant on social media and mobile devices...
A reflection of global changes
261
Looking at news , and finding yet another retailer shutting down few stores and declaring bankruptcy is new normal, which makes us think about future of retail. To think of it, the consumption patterns may change , but consumption and trade – both...
Omni Channel Experience
1,220
A 21st Century organization’s ability to create a winning customer experience is an interplay of manifestation of Omni-channel capabilities over channels and the speed at which an organization can adapt to evolving consumer preferences
349
Enterprises now have access to cutting-edge tools and technologies that can help them execute this approach effectively and have complete clarity on their own operations. Key technologies such as the Internet of Things (IoT), machine learning,...
Retail Technology
190
Digital Transformation has come up as a major disruption, forcing Retailer across formats and demography to adopt to key elements of this massive change. New age consumers are becoming more and more reliant on social media and mobile devices...
Digital Loyality
639
The digital channels present a great opportunity for CPG brands to connect directly with the consumers and build lasting relationships, powered by engaging loyalty programs
DIgital
426
Retailers need to focus on integrating digital into all aspects of the business – from channels and processes and data to the operating model, incentives, and culture. This journey to digital nirvana needs a visionary leader who can leverage...
Digital Business Platforms
274
Strategy, culture, and technology are the three key parts to think about how to build the platform. For retailers, the key to success will be the ability to sit down with the business and have them admit that they didn’t know what they should be...
Store Traffic
1,339
U.S. store sales fell 11% on an 11.4% decline in store traffic for the retail calendar month ended in November, while Thanksgiving and Black Friday online sales were $5.27 billion, up 18% from a year earlier. How can you then reverse this trend and...
Technology disruptions
181
Given the importance of social media in online commerce and the changing nature of the customer, it is crucial that retailers proactively adapt to these trends. Retailers need to broaden their approach to use AI, ML, and social media to build hyper-...
Digital Transformation
620
There are no more digital customers. They are now digitally connected customers and in fact they are connected with an average of 4 devices. This digital revolution has introduced a phenomenal change in the way the customers shop, supporting them...

Customer Engagement - Art or Science?
Pawan Kumar Nimmagadda - Senior Technical Lead, SL CORE Apps | January 9, 2018
315 Views

In this blog we explain how the once key skills, which ruled the retail sector are becoming obsolete. Advertising, PR, Market Surveys, Pricing, Branding, Supply Chain Management, the pillars of retail industry which were dominated by people possessing abstract niche skills, are paving the way to data analytics. Among the clutter, how has the role of a statistician or a data scientist come to the forefront of retail strategy? What are the key factors which have influenced this transformation? How is this transformation benefiting the end customer? Where does this road lead to?


Omnichannel: Creating a seamless and high quality customer experience
Piyush Gupta - SENIOR TECHNICAL LEAD, Retail Consumer Packaged Goods Practice, HCL | January 9, 2018
514 Views

Omni channel as the name suggests is a combination of two words - Omni and channel. It is the existence of products and services at all modes or channels to provide customers, a seamless and integrated experience of shopping. In today's connected and competitive world, retail enterprises want their customers to remain loyal to them and the same is true vice-versa where-in customers expect best of class services and products from the retailers. This strives retailers to offer their customers same experience across all the modes that the company has to offer as in brick and mortar stores, mobile/tablet, PC, offline.


Unlocking Omnichannel’s potential with PIM (Product Information Master)
Anurag Anand - Associate General Manager – HCL Retail & Consumer Goods Consulting | January 9, 2018
287 Views

While numerous articles talk of delivering a seamless omnichannel experience by leveraging such factors as common customer databases, digital, customer interactions, analytics, and socialytics, none of these factors touch upon the backbone of the omnichannel experience – the product itself and its related information. This blog touches upon the basic factor that can make or break an omnichannel experience, and goes on to explain how each adds value in delivering the right omnichannel experience.