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Industries | Retail and eCommerce
IoT Works

Feb 26, 2018

Internet of Things in Retail

Ashwini - Global Engagement Manager, Product Management, IoT WoRKS
Global Engagement Manager
This blogs emphasizes the impact of IoT in Retail. How internet of things is enabling retail to achieve business transformation and what are the key use cases where IoT can play a big role.
914
The Touch Screen Magic

Feb 06, 2018

Retail Game Changer - The Touch Screen Magic

Suman Chakraborty - SENIOR TECHNICAL SPECIALIST
SENIOR TECHNICAL SPECIALIST- Service Delivery Manager – SAP Practice
What happened in the retail world from 2005 to 2017? Couple of big changes, most of the Retail companies’ back office operations moved to strong ERP packages like SAP at the end of 90’s which became very stable with Order To Cash, Procure To pay,...
427
Retail Technology

Jan 30, 2018

Retail Technology and Global Trends Work in Tandem

Anup Sharma - Deputy General Manager – Retail and Consumer Product Goods (RCPG)
Deputy General Manager
Digital Transformation has come up as a major disruption, forcing Retailer across formats and demography to adopt to key elements of this massive change. New age consumers are becoming more and more reliant on social media and mobile devices...
155
Digitize and Delight

Jan 22, 2018

Digitize and Delight: Revolutionizing brick & mortar experience, with digitization

Abdul Gaffar - Deputy Manager, HCL Business Consulting
Deputy Manager
Retailers must reimagine in-store experiences for customers by embracing digital technology. With proper digitization, they can provide personalized consumer engagements and in turn drastically improve the chances of a final sale. This also results...
258
Big Data Analytics in Retail

Jan 11, 2018

Big Data Analytics in Retail - A sneak peek into disruption potential

Ravindra Chengala - Manager, CB-Business Consulting-BC-RCPG
Manager
Retailers must offer personalized services to customers and tap into the deluge of data. The scope of predictive analysis is extending beyond metrics like wallet share. Rolling out jaw-dropping offers is not needed now; churning Big Data is.
279
Internet Of Things

Jan 10, 2018

How IoT will Revolutionize Supply Chain Management

Pranav Kumar Tayal - PROJECT MANAGER – Supply Chain Practice, HCL
PROJECT MANAGER – Supply Chain Practice, HCL
The combination of mobile computing, analytics, and cloud services, all of which are powered by the Internet of Things (IoT) is changing how delivery and fulfillment companies are conducting their operations. It helps beyond the obvious supply chain...
659
LSH

Jan 09, 2018

Customer Engagement - Art or Science?

Pawan Kumar Nimmagadda - Senior Technical Lead, SL CORE Apps
Senior Technical Lead
In this blog we explain how the once key skills, which ruled the retail sector are becoming obsolete. Advertising, PR, Market Surveys, Pricing, Branding, Supply Chain Management, the pillars of retail industry which were dominated by people...
246
LSH

Jan 09, 2018

Omnichannel: Creating a seamless and high quality customer experience

Piyush Gupta - SENIOR TECHNICAL LEAD, Retail Consumer Packaged Goods Practice, HCL
Senior Technical Lead
Omni channel as the name suggests is a combination of two words - Omni and channel. It is the existence of products and services at all modes or channels to provide customers, a seamless and integrated experience of shopping. In today's connected...
453
Supply Chain

Jan 09, 2018

Unlocking Omnichannel’s potential with PIM (Product Information Master)

Anurag Anand - Associate General Manager – HCL Retail & Consumer Goods Consulting
Associate General Manager
While numerous articles talk of delivering a seamless omnichannel experience by leveraging such factors as common customer databases, digital, customer interactions, analytics, and socialytics, none of these factors touch upon the backbone of the...
235

Pages

Internet Of Things

Jan 10, 2018

How IoT will Revolutionize Supply Chain Management

Pranav Kumar Tayal - PROJECT MANAGER – Supply Chain Practice, HCL
PROJECT MANAGER – Supply Chain Practice, HCL
The combination of mobile computing, analytics, and cloud services, all of which are powered by the Internet of Things (IoT) is changing how delivery and fulfillment companies are conducting their operations. It helps beyond the obvious supply chain...
659
LSH

Jan 09, 2018

Customer Engagement - Art or Science?

Pawan Kumar Nimmagadda - Senior Technical Lead, SL CORE Apps
Senior Technical Lead
In this blog we explain how the once key skills, which ruled the retail sector are becoming obsolete. Advertising, PR, Market Surveys, Pricing, Branding, Supply Chain Management, the pillars of retail industry which were dominated by people...
246
Retail

Nov 30, 2018

How Technology Platforms & emerging markets are reshaping the Retail CPG industry

Ajai Kumar - Vice President - Engineering R&D
Vice President
With increasing cost pressures and ever demanding consumers, Retail CPG industry is in for some interesting times (to say the least). However, this also presents a huge opportunity for companies to revolutionize the industry. The emerging markets...
1,155
LSH

Jan 09, 2018

Omnichannel: Creating a seamless and high quality customer experience

Piyush Gupta - SENIOR TECHNICAL LEAD, Retail Consumer Packaged Goods Practice, HCL
Senior Technical Lead
Omni channel as the name suggests is a combination of two words - Omni and channel. It is the existence of products and services at all modes or channels to provide customers, a seamless and integrated experience of shopping. In today's connected...
453
Security

Nov 30, 2018

Security in a digitally enabled Retail CPG world

Ajai Kumar - Vice President - Engineering R&D
Vice President
According to HBR, Retail is one of top 5 industries to be most affected by digital transformation. The usual suspects IoT, AI and analytics are being implemented at large scale across the biggest retail players with Amazon leading the way and...
3,415
Retailers

Apr 14, 2017

Bridging Retail Organizational Silos with Multi-Channel Attribution

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
Retailers can measure and attribute interactions during customer journey to channels, and create a unified and consistent experience.Measuring and attributing cross-channel customer interactions to respective stakeholders orchestrating the journey...
564
How Global Trends

Jan 05, 2018

How Global Trends are Shaping the Retail Technology of the Future

Dhanalakshmi Prithivirajan - Senior Consultant - ES-OU-OES-OES Technical
Senior Consultant
This blog portrays how the global trends are shaping the future of Retail sector. It conveys the ideas that can be incorporated using various trending technologies. It clearly gives a vision on the role that technology can play right from...
307
Store Digitization

Dec 26, 2017

‘Store Digitization’ – the solution to bridge the digital gap between customers and stores

Madhusudhan Kandula - Associate Business Manager – HCL Retail & CPG Consulting
Associate Business Manager
To deal with knowledgeable digital customers, stores should not think twice in adopting digital tools. But a proper assessment has to be done to choose the right digitizing services because every retailer need is different and also every initiative...
1,040
21st Century Customer

Feb 17, 2017

Understanding HCL's Approach towards the digital age customer

Kapil Tyagi - General Manager - E-Services
General Manager - E-Services
This blog discusses HCL’s approach to building 21st Century customer experiences using our Customer Experience Platform based on efficiency and experience driven applications.
1,071

Pages

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