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Industries | Retail and eCommerce
IoT Works

Feb 26, 2018

Internet of Things in Retail

Ashwini - Global Engagement Manager, Product Management, IoT WoRKS
Global Engagement Manager
This blogs emphasizes the impact of IoT in Retail. How internet of things is enabling retail to achieve business transformation and what are the key use cases where IoT can play a big role.
887
The Touch Screen Magic

Feb 06, 2018

Retail Game Changer - The Touch Screen Magic

Suman Chakraborty - SENIOR TECHNICAL SPECIALIST
SENIOR TECHNICAL SPECIALIST- Service Delivery Manager – SAP Practice
What happened in the retail world from 2005 to 2017? Couple of big changes, most of the Retail companies’ back office operations moved to strong ERP packages like SAP at the end of 90’s which became very stable with Order To Cash, Procure To pay,...
424
Retail Technology

Jan 30, 2018

Retail Technology and Global Trends Work in Tandem

Anup Sharma - Deputy General Manager – Retail and Consumer Product Goods (RCPG)
Deputy General Manager
Digital Transformation has come up as a major disruption, forcing Retailer across formats and demography to adopt to key elements of this massive change. New age consumers are becoming more and more reliant on social media and mobile devices...
150
Digitize and Delight

Jan 22, 2018

Digitize and Delight: Revolutionizing brick & mortar experience, with digitization

Abdul Gaffar - Deputy Manager, HCL Business Consulting
Deputy Manager
Retailers must reimagine in-store experiences for customers by embracing digital technology. With proper digitization, they can provide personalized consumer engagements and in turn drastically improve the chances of a final sale. This also results...
247
Big Data Analytics in Retail

Jan 11, 2018

Big Data Analytics in Retail - A sneak peek into disruption potential

Ravindra Chengala - Manager, CB-Business Consulting-BC-RCPG
Manager
Retailers must offer personalized services to customers and tap into the deluge of data. The scope of predictive analysis is extending beyond metrics like wallet share. Rolling out jaw-dropping offers is not needed now; churning Big Data is.
274
Internet Of Things

Jan 10, 2018

How IoT will Revolutionize Supply Chain Management

Pranav Kumar Tayal - PROJECT MANAGER – Supply Chain Practice, HCL
PROJECT MANAGER – Supply Chain Practice, HCL
The combination of mobile computing, analytics, and cloud services, all of which are powered by the Internet of Things (IoT) is changing how delivery and fulfillment companies are conducting their operations. It helps beyond the obvious supply chain...
641
LSH

Jan 09, 2018

Customer Engagement - Art or Science?

Pawan Kumar Nimmagadda - Senior Technical Lead, SL CORE Apps
Senior Technical Lead
In this blog we explain how the once key skills, which ruled the retail sector are becoming obsolete. Advertising, PR, Market Surveys, Pricing, Branding, Supply Chain Management, the pillars of retail industry which were dominated by people...
235
LSH

Jan 09, 2018

Omnichannel: Creating a seamless and high quality customer experience

Piyush Gupta - SENIOR TECHNICAL LEAD, Retail Consumer Packaged Goods Practice, HCL
Senior Technical Lead
Omni channel as the name suggests is a combination of two words - Omni and channel. It is the existence of products and services at all modes or channels to provide customers, a seamless and integrated experience of shopping. In today's connected...
440
Supply Chain

Jan 09, 2018

Unlocking Omnichannel’s potential with PIM (Product Information Master)

Anurag Anand - Associate General Manager – HCL Retail & Consumer Goods Consulting
Associate General Manager
While numerous articles talk of delivering a seamless omnichannel experience by leveraging such factors as common customer databases, digital, customer interactions, analytics, and socialytics, none of these factors touch upon the backbone of the...
227

Pages

Non-Invasive Customer

Mar 21, 2017

Building a Non-Invasive Customer Experience in Stores

Hemant Kumar - Lead Consultant
Today, disruptive technologies are within the reach of the retailers to transform the physical experience of their stores and it cannot be ignored anymore. Every retailer has a different type of engagement style, necessary at different points in...
473
Retailers Reinvent

Aug 28, 2018

Flourishing in the Age of Amazon: How can Retailers Reinvent themselves to Stay Relevant

Vijay Verma - Sr. Vice President & Business Head – RCPG
Sr. Vice President & Business Head – RCPG
Mainstream retail is dead, or so the doomsday sayers would like everyone to believe. As mobile apps and ecommerce keep gaining traction worldwide in an era of on-demand consumption, traditional brick-and-mortar chains have no future, critics argue....
277
21st Century Customer

Feb 17, 2017

Understanding HCL's Approach towards the digital age customer

Kapil Tyagi - General Manager - E-Services
General Manager - E-Services
This blog discusses HCL’s approach to building 21st Century customer experiences using our Customer Experience Platform based on efficiency and experience driven applications.
1,052
Transforming Retail with Cognitive IoT

Aug 03, 2018

Transforming Retail with Cognitive IoT

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
Cognitive IoT enables retailers to learn from, and infuse intelligence into, physical stores and supply networks to transform the retail value chain and enhance customer experience.
287
Driving a seamless Omnichannel customer experience

Dec 20, 2017

Driving a seamless Omnichannel customer experience

Vinay Singh Tomar - Associate Project Manager – Enterprise Multichannel Commerce Services
Associate Project Manager
People increasingly multitask, interacting with multiple devices over several channels to complete a task – the web, email, social networks, text messaging, voice(IVR) -- initiating a conversation or task on one, taking it up later on another....
336
LSH

Jan 09, 2018

Omnichannel: Creating a seamless and high quality customer experience

Piyush Gupta - SENIOR TECHNICAL LEAD, Retail Consumer Packaged Goods Practice, HCL
Senior Technical Lead
Omni channel as the name suggests is a combination of two words - Omni and channel. It is the existence of products and services at all modes or channels to provide customers, a seamless and integrated experience of shopping. In today's connected...
440
framework

Apr 12, 2018

The 3R Framework: A Business First, Technology Second Approach to Digitization Part 3: Reimagine Customer Experience

Amitava Sengupta - Practice Head, CS & LSH
Practice Head, CS & LSH
In today’s technologically disruptive world, it isn’t enough to simply provide an amazing product. Customers want more. They demand experiences that engage and amaze them. This shift in consumer expectations has already impacted business culture and...
365
Long Tail Strategies – Retail to IT

Jan 27, 2015

Long Tail Strategies – Retail to IT

Vittal Devarajan - Senior Vice President
Senior Vice President
Baird Equity Research Technology estimates that for every dollar spent on Cloud, there is at least $3 to $4 not spent on traditional IT
460
Digital Transformation

Dec 19, 2017

How digital transformation can improve the retail shopping experience?

Abdul Gaffar - Deputy Manager, HCL Business Consulting
Deputy Manager
There are no more digital customers. They are now digitally connected customers and in fact they are connected with an average of 4 devices. This digital revolution has introduced a phenomenal change in the way the customers shop, supporting them...
568

Pages

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