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Industries | Retail and eCommerce
How IoT can change in-store / fronts experience for Customers

Oct 03, 2017

How IoT can change in-store / fronts experience for Customers

Devipad Tripathy - General Manager - Infrastructure services Delivery
General Manager - Infrastructure services Delivery
Customer is the king and its true for the e-Commerce and physical Store / fronts for Retail and CPG Industry. Introducing New Devices and technologies to Customers have become a trend and has started yielding results for all Retail and CPG companies...
284
Inventory Management

Jul 26, 2017

Rationalize Your Retail Inventory: The Key to Unlocking Business Value

Navneet Sharma - Head - SCM Practice & Solutions
Head - SCM Practice & Solutions
Inventory is the most significant investment across every industry, more so for the retail sector. In order to maximize the Return on Investment (ROI), each and every retailer must ensure that exuberant inventory investments are kept to the minimum...
1,165
AI Shaping Retail

Jul 03, 2017

Artificial Intelligence - Changing the Future of Retail

Shivendra Singh Yadav - Senior Product Manager – NGDC PMG
Senior Product Manager
Customers expect more as tech evolves at breakneck speed. AI helps resolve the challenges encountered by retailers striving to survive despite mounting expectations and stiff competition. 
1,087
Conversational Commerce

Jun 28, 2017

Conversational Commerce – Part 2: How to start engaging with customers?

Hemant Kumar - Lead Consultant
Brands which want to engage customers in conversations will need tools and technology leaning heavily on Machine Learning enabled, natural language processing capable agents
276
Conversational Commerce

Jun 15, 2017

Conversational Commerce – Part 1: Why to start talking?

Hemant Kumar - Lead Consultant
A Relationship with the customer is built over a series of interactions, conversations and experiences. In order to build this relationship, businesses need to be present in the same medium and speak the same language as the customer and the...
314
Digital Loyality

May 03, 2017

How CPGs Can Counter Decreasing Brand Loyalty

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
The digital channels present a great opportunity for CPG brands to connect directly with the consumers and build lasting relationships, powered by engaging loyalty programs
588
Omni Channel Experience

Apr 24, 2017

(Un)Structure the Omni-channel Customer Offer

Abhishek Kalra - Solution Director, eCommerce, Omnichannel & Digital | Retail & CPG Industries
Solution Director
Outlining a “Flexible Customer Offer” blueprint can be a key driver for sustained Omni-channel growth Follow the Savvy Customer: From Demographics to Context
344
Retailers

Apr 14, 2017

Bridging Retail Organizational Silos with Multi-Channel Attribution

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
Retailers can measure and attribute interactions during customer journey to channels, and create a unified and consistent experience.Measuring and attributing cross-channel customer interactions to respective stakeholders orchestrating the journey...
559
Non-Invasive Customer

Mar 21, 2017

Building a Non-Invasive Customer Experience in Stores

Hemant Kumar - Lead Consultant
Today, disruptive technologies are within the reach of the retailers to transform the physical experience of their stores and it cannot be ignored anymore. Every retailer has a different type of engagement style, necessary at different points in...
473

Pages

Retailers

Apr 14, 2017

Bridging Retail Organizational Silos with Multi-Channel Attribution

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
Retailers can measure and attribute interactions during customer journey to channels, and create a unified and consistent experience.Measuring and attributing cross-channel customer interactions to respective stakeholders orchestrating the journey...
559
DIgital

Dec 21, 2017

How CDOs Can Become Chief ‘Differentiating’ Officers for Retail Organizations

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
Retailers need to focus on integrating digital into all aspects of the business – from channels and processes and data to the operating model, incentives, and culture. This journey to digital nirvana needs a visionary leader who can leverage...
383
framework

Apr 12, 2018

The 3R Framework: A Business First, Technology Second Approach to Digitization Part 3: Reimagine Customer Experience

Amitava Sengupta - Practice Head, CS & LSH
Practice Head, CS & LSH
In today’s technologically disruptive world, it isn’t enough to simply provide an amazing product. Customers want more. They demand experiences that engage and amaze them. This shift in consumer expectations has already impacted business culture and...
367
Long Tail Strategies – Retail to IT

Jan 27, 2015

Long Tail Strategies – Retail to IT

Vittal Devarajan - Senior Vice President
Senior Vice President
Baird Equity Research Technology estimates that for every dollar spent on Cloud, there is at least $3 to $4 not spent on traditional IT
460
Changing Retail Landscape

Mar 01, 2018

Changing Retail Landscape on the back of Advanced AI & ML

Ajai Kumar - Vice President - Engineering R&D
Vice President
Isn’t it cumbersome for us to access shopping websites on the internet and needing to fill our details over and over again? Don’t we expect software to come to our rescue and chart our shopping tastes, choice patterns, and brand preferences? When it...
1,619
RCPG

Jul 03, 2019

Thriving in the Flux: Digital Opportunities in an Agile RCPG Ecosystem

Ravi Kukreja - SENIOR REGIONAL SALES DIRECTOR, RCPG
SENIOR REGIONAL SALES DIRECTOR
Years have passed since ‘going digital’ was considered a passing fad. Since then, digital transformation has proven itself to be a key priority for businesses across industries. Digital disruption has driven enterprises to evolve new business models...
158
Evolution in Global E-Commerce Logistics

Jun 06, 2016

Evolution in Global E-Commerce Logistics

Madhusudhan Ranjanghatmuralidhar - ASSOCIATE GENERAL MANAGER
ASSOCIATE GENERAL MANAGER
Despite an economic downturn, E-commerce companies have seen significant growth. The rapid increase in inter- country E-commerce has led to heavy investment by 3PL companies in better technology and tracking. 
441
IT OT

Mar 14, 2019

IT-OT Convergence is Here: Redefining Customer Convenience with ‘Digital Twins’?

Ravi Bhatheja - Vice President, Retail and CPG, Strategy and Alliances
Vice President
Uber, Netflix, Airbnb and some of the other business disruptors in recent years have at least one thing in common–each of them have redefined customer convenience. The idea of empowering the customer to get whatever they want, whenever and wherever...
234
Conversational Commerce

Jun 28, 2017

Conversational Commerce – Part 2: How to start engaging with customers?

Hemant Kumar - Lead Consultant
Brands which want to engage customers in conversations will need tools and technology leaning heavily on Machine Learning enabled, natural language processing capable agents
276

Pages

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