How an AI / ML led process automation would build governance leading to efficiency improvement ?

Travel industry has and will always be a very process driven and governed industry. Whether we look at a very closed door airport operation or a highly integrated airline process with complex distribution and channel mix. The complexity in this industry is purely because of scale of operations, demographic operations that comes with regional governance compliances.

HCLTech’s technology agnostic Process Automation with built in AI / ML layer helps airlines, airports, travel management, hotels, OTAs and cruises companies to minimize overall operation costs by automating complex workflow to reduce time and error. Leading these service providers to focus on their core competencies, meet the ever changing customer demand and build process excellence. Reduction in time gives way to optimum utilization of resources that in turn enables travel providers to take informed decision leading to higher revenue.