How does a chatbot work? | HCLTech

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Automation Chatbot
How does a chatbot work?

An automated chatbot such as HCLTech Clara is the result of complex programming that gives it AI, ML, and NLP capabilities. As a result, Clara can replicate interactions that humans have with machines. It functions based on a complex algorithm that can map natural language queries to predefined categories and provide relevant responses as programmed.