How does a chatbot work? | HCL Technologies

TECHNOLOGY Q&A

Automation Chatbot

How does a chatbot work?

An automated chatbot such as HCL Clara is the result of complex programming that gives it AI, ML, and NLP capabilities. As a result, Clara can replicate interactions that humans have with machines. It functions based on a complex algorithm that can map natural language queries to predefined categories and provide relevant responses as programmed.