Inclusive, People-Centric Workplaces, Powered by AI
In today’s experience economy, the workplace is transforming into an intelligent, AI-powered ecosystem—designed to adapt to how people work, collaborate, and thrive. At HCLTech, we deliver digital workplace services that blend GenAI with a human-first approach to create inclusive, sustainable, and future-ready environments. Enabled by our Cognitive Infrastructure capabilities under the AI Foundry framework, we help enterprises build a Fluid AI workplace—where automation, insights, and people work in harmony. Our digital workplace solutions are intuitive, secure, and industry-specific, with AI at your side and ROI at the core.
Expert Perspectives on the Evolving Workplace
Beyond a commodity: Digital Workplace services – the key to employee experience and productivity
Revolutionizing retail experiences with HCLTech Retail Workplace as a Service
Delivering the optimal enterprise device management experience across heterogeneous environment
Empower your workforce with intelligent solutions
- Experience management
- Frontline Workforce
- Unified collaboration
- AI powered service desk
- Fluid AI workplaces
- Workplace eXperience Consulting
Fluid AI workplaces
Redefining Digital Security with HCLTech Onlooker Detection
HCLTech’s Onlooker Detection, powered by Intel Core Ultra, secures hybrid workplaces with motion sensing and identity protection—defending against social hacking and elevating digital security standards across enterprises.
AI PCs for the future ready workforce
Offering AI PC-powered workstations through FlexSpace DaaS, enhancing user productivity with leading GenAI models—delivered in partnership with top global device OEMs.
Conversational User Interface
Conversational User Interface transforms employee support with smart conversations, automation, and real-time insights—enhancing productivity, streamlining issue resolution, and delivering seamless, AI-driven experiences across channels and functions.
Supercharge productivity With M365 Copilot
Unlock the true potential of your workforce with Microsoft 365 Copilot — your intelligent companion for the flow of work bringing the power of GenAI to every click.
Unified collaboration
Collab 360
Collab360 is a modular, AI-powered UCC solution that modernizes enterprise collaboration by integrating automation, intelligence, and flexibility creating a unified, scalable, and future-ready communication ecosystem.
Streamline Workflows with HCLTech Rendezvous
HCLTech Rendezvous transforms traditional collaboration into intelligent digital workflows. This vendor-agnostic solution supports multi-channel infrastructure—chat, voice, and video—across onpremises, cloud, or hybrid environments.
Experience management
Create a smart connected workplace with our Experience-as-a-service offering
Our model, completely reshapes workplace experiences, offering unparalleled personalization for employees to work seamlessly from anywhere, anytime and on any device.
Re-imaging user experience with HCLTech Workblaze
Revolutionizing employee experience with advanced AIOps and real-time analytics by proactively identifying trends and correlating data, our solution ensures continuous experience enhancement.
Unleash new levels of agility and productivity while transforming the entire workplace experience
As a truly hybrid, scalable solution, LibreSpace empowers enterprises to seamlessly adapt to various deployment scenarios, be it public or private cloud hosting or on-premises solutions.
Digital Field Support
Redefining IT service delivery for hybrid workplaces—enabling self-service, centralization, and digitalization to drive user autonomy and seamless anytime-anywhere support.
AI powered service desk
GenAI-powered Digital Service Desk
GenAI-powered Digital Service Desk enhances employee experience by using NLP, machine learning, and generative AI to boost productivity, streamline conversations, and automate workflows.
Frontline Workforce
Improve the future of frontline workers
Prioritizing engagement and productivity HCLTech, Microsoft and Zebra empower workers with Microsoft 365 for Frontline Workers. As workplace partners we develop holistic solutions that prioritize the needs and experiences of frontline workers.
Empowering Industrial Workforce with Smart Intelligence
Delivering real-time, actionable intelligence to frontline workers enabling conversations with machines for smarter operations and maintenance.
Accelerate Digital Adoption with DLB
HCLTech’s Digital Literacy Buddy (DLB) is a no-code platform that drives digital workplace adoption through real-time guidance, workflow automation, and actionable insights across enterprise applications.
Workplace eXperience Consulting
Experience-Led Consulting for Digital Workplace Transformation
HCLTech’s Workplace eXperience Consulting (WXC) designs user-centric digital workplace solutions that boost productivity, accelerate adoption, maximize ROI, and drive seamless enterprise transformation.
Building Digital Workplace Services That Work for Everyone
Experience Management
Personalized, intuitive workplace experiences that drive employee engagement, satisfaction, and productivity, powered by deep insights and digital empathy.
Workforce Enablement
Empower frontline employees with intelligent, secure, and mobile-ready solutions enhanced by GenAI, automation, and wellness-focused technologies.
Unified Collaboration
Enable seamless collaboration through integrated messaging, voice, video and workflow tools that enhance real-time teamwork and operational agility.
AI powered Service Desk
Reimagine support with automation-first, self-healing and predictive solutions, reducing tickets, boosting productivity, and delivering frictionless employee service.
Fluid AI Workplaces
Adaptive, AI-powered digital environments with tools like Copilot, smart bots and automation to enhance productivity and decision-making at scale.
Emerging Tech in the Workplace
Unlock the future of work with AR/VR, metaverse, IoT, and immersive technologies to elevate collaboration, training, and innovation across industries.
Workplace Solutions for Every Industry
Industries
We’re enhancing efficiency, compliance, and employee experiences across healthcare, retail, manufacturing, BFSI, and more industries with solutions tailored to unique operational needs.
Healthcare
Financial Services
Proven outcomes that inspire future possibilities
Case study
AI-optimized IT for a global brewing leader
Case study
Transforming pharma business with Microsoft 365 Copilot
Case study
American beverage giant unlocks efficiency with strategic automation
Case study
UK-based firm adopts smart retail workspace experience
Case study
American semiconductor manufacturer transformed experience and operations leveraging GenAI
Case study
Augmenting productivity and user experience for a financial firm
Case study
Transforming workplace collaboration for a manufacturing giant
Case study
Enabling seamless remote collaboration: A smarter, more efficient way to work
Case study
Enhancing meeting room experience with Unified technology: A smarter, more efficient way to collaborate
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Analyst Recognitions
HCLTech recognized as a Leader in Gartner® Magic Quadrant™, 2024
Outsourced Digital Workplace Services
HCLTech positioned as a Leader in Everest Group PEAK Matrix®, 2023
Digital Workplace Services Provider – North America
Co-creating the workplaces of tomorrow with industry leaders.
Recognized for Excellence and Global Impact
Global customers
Devices managed
AI Experts
Global delivery centers
Partner Perspective
User experience should not differ due to change of endpoint devices. The whole solution should be agile, energy-efficient and sustainable.
Source- The Era of Hybrid Working with Security and Sustainability – IDC Whitepaper
Piyush Shrivastava
Director, Global System Integrators, Citrix
The value proposition of DaaS makes a lot of sense to IT executives who are trying to manage a hybrid or remote workforce. The wrinkle is that it is not easy to make a wholesale transition from purchasing or leasing your IT devices to having someone manage them.
Source – Device as a Service: The Organizational Uniter – HBR Whitepaper
Linn Huang
Research Vice President , IDC
In some cases, DaaS service contracts can run three or six months, as opposed to the three years that is traditional in leasing agreements. In situations that call for flexibility and agility, the difference between three months and three years can be critical.
Source – Device as a Service: The Organizational Uniter – HBR Whitepaper
Shannon Kalvar
Research Director, IDC
Rather than just being a support service, DaaS is becoming a value generator for the business.
Source – Device as a Service: The Organizational Uniter – HBR Whitepaper
Iain Fisher
Director and Global lead for future of work, ISG
Digital Workplace FAQs
Gartner defines Digital Workplace as one that enables new, more effective ways of working; raises employee engagement and agility; and exploits consumer-oriented styles and technologies.
The benefits of a digital workplace include increased productivity, improved collaboration and flexibility in work arrangements.
Digital workplace models include five basic components: communication, security, storage, analytics and management. Having a digital workplace doesn’t necessitate having all components, just the ones needed to navigate a specific workday.
Digital workplace solutions can integrate any number of devices, software and hardware. A digital workplace can be as simple as email and instant messaging, virtual meeting tools, cloud resources like storage and processing and shared social media or business applications.
Workplace as a service (WaaS) is an extension of software as a service model to workplace devices like laptops, tablets, smartphones, printers, monitors and projectors, i.e., everything a worker needs to accomplish tasks at the workplace.
Digital workplace tools are software applications and technology platforms that are aimed to improve the quality of work life, making it easier and more efficient.
Digital has impacted ways of working and brought many changes to the workplace but a majority of these have offered new opportunities, made work life better and equipped the workforce with better tools to manage day-to-day tasks.
