At MWC 2025, I moderated a panel on "The AI-driven future of contact center as a service" with speakers from Microsoft. We discussed AI's potential in improving customer experiences.

Observability enables deeper insights into applications, infrastructure and user experiences, helping organizations optimize performance and improve system reliability with AI-driven tools.

As businesses navigate the complexities of both B2B and B2C markets, the significance of tailored Sales Operations becomes increasingly evident.

Discover how GenAI can enhance the medical device development process by improving the efficiency in change control management (CCM), ensuring thorough documentation and reducing overall cycle time.

Mainframe cost optimization driven by insights into software pricing models, strategic workload management and streamlined software asset utilization

VaultNXT defends against ransomware with AI-driven anomaly detection, air-gapped isolation and automated backups, ensuring data remains secure, recoverable and resilient.

This blog emphasizes HCLTech ERS's initiatives in utilizing AI to provide innovative telecom solutions to establish agile, resilient and future-ready networks.

How GenAI is transforming labor-intensive processes and helping developers focus on what matters most - building better software

Learn how GenAI can transform medical device post-market surveillance by automating data retrieval and analysis, enabling stakeholders to make swift, informed decisions.

SAP Joule revolutionizes user training by providing on-demand, contextual, AI-powered assistance for SAP applications, enhancing change management, scalability and knowledge retention.

Discover how IoT, AI and connected systems transform field service from reactive repairs to proactive, efficient maintenance that boosts productivity, cuts costs and delights customers for max ROI.

HCLTech is developing several Agentic AI solutions to provide clients with autonomous systems capable of independent reasoning, decision making and collaboration, requiring minimal human oversight.