iCE.X (Intelligent Connected Experience): Intelligent IoT Device Management Platform | HCL Technologies

iCE.X PLATFORM

iCE.X (Intelligent Connected Experience) is a cloud ready carrier grade IoT Device Management Platform for managing tens of millions of devices on a single platform. It gives you the ability to remotely configure, troubleshoot, monitor and repair IoT devices in Smart Home, Small Cell & 5G and other industries.

We focus on improving overall Quality of Experience through AI and ML assisted proactive self- healing, zero touch self-service, and optimizing operations. With the core focus on providing an Intelligent Connected Experience, iCE.X delivers real business benefits of accelerated IoT monetization and newer revenue streams for Telecom and Media (OTT, Satellite TV, Cable), and is easily extended into IoT device management across industries.

iCE.X Device Management Platform

HCL’s iCE.X, a cloud-ready IoT Device Management Platform suite is a transformed version of the IP acquired from Cisco. iCE.X is a carrier-grade secure and modular platform which brings powerful set of features, employing advanced AI and ML based analytics, secure device on-boarding, and seamless northbound and southbound interfaces to enable accelerated IoT adoption.

iCE.X is a standard driven, protocol agnostic unified platform seamlessly works with devices such as - Residential Gateways, Set Top Boxes, Home Security Solution, Small Cell, VOIP, IoT Controllers (Industry Specific), IoT Devices and more. iCE.X goes beyond secure, smart, hyper scale device management to drive next level of customer experience and enabling new revenue streams for organizations in Telecom and Media market.

Solution Components

HCL’s iCE.X platform offers 8 powerful solution components. Each of these solutions components offers unique features and capabilities which can be used in-combination to create industry specific solutions.

Low Start-up Cost
iCE.Manage

A carrier-grade, feature rich Unified Device IoT Management platform and TR-069 Auto-Configuration Server (ACS)

iCE.Helpdesk
iCE.Helpdesk

Powerful customer service tools and an intuitive consumer portal which provides granular visibility into the device configuration, status and assists helpdesk agents to identify and solve issues quickly

iCE.SelfCare
iCE.SelfCare

An enhanced Subscriber Self-Care Portal, assisted by HCL’s proprietary AI-based intelligent conversation assistant (AutoBot) and SmartFAQ features

iCE.Insights
iCE.Insights

Powered by the HCL PANGEA™ workbench, a complete suite of QoS & QoE dashboards, operational insights, customizable analytics models, AI/ML based predictive analytics and self-healing capabilities

iCE.Secure
iCE.Secure

Secure onboarding of devices, including zero-touch secure onboarding powered by Intel™ SDO. “Defense at depth” model for platform, network, and traffic monitoring and security. SaaS offerings with additional cloud security features

iCE.Collect
iCE.Collect

Powered by Actian™ VectorH and Data Flow for 10 to 100x faster data collection & processing for real-time insights, a framework to collect and persist high frequency time-series device data for real-time analysis and action

iCE.Monitor
iCE.Monitor

Using Deep Packet Inspection IP from HCL’s Service Control Engine to enhance awareness and control of your device traffic, at the application and subscriber level, for improved Quality of Experience, faster insights and security

iCE.Monitor
iCE.ProServe

A portfolio of Managed & Professional Services including Device Interop Certification, Product Customization, BSS/OSS integration, Data Scientist Services, and Managed Customer Operations

Industry Solutions

HCL’s deep expertise in Application Development, Infrastructure, Engineering R&D, IoT, Digital & Analytics Services helps build strong End to End solutions for specific industry/business use case.

Platform
Low Start-up Cost
TSP & MEDIA

TR-069 ACS Small Cell/Femto Cell 5G Device Provisioning Network Optimization

iCE.Helpdesk
SMART HOME

Smart Lightings, Security / Intrusion Detection, Energy Management Smart Metering/Safety Surveillance Connected Home Security

iCE.SelfCare
INDUSTRIAL

Industry 4.0/Smart Factories Smart Manufacturing – OEE Analytics Smart Assembly Lines Asset Optimization/Fleet Management

iCE.Insights
HEALTHCARE & MEDICAL SERVICES

Asset Uptime & Preventive Maintenance Smart Hospitals/Beds/Supply Chains Health Support On-the-Go Patient Data Monitoring & Audit

iCE.Secure
SMART CITIES

IoT Supply Chain Asset Tracking IoT Monetization Remote Devices Configuration & Monitoring

iCE.Collect
AUTOMOTIVE

Connected Cars C2VX (Connected Car to Infrastructure) Fleet Management Autonomous Driving/OTA Updates

Partner

Partner Resell Program

Partner Resell Program
Sell HCL software directly to your customers.

IP Partners

IP Partners
Partnerships to build industry-leading solutions.

Announcements

To view the latest End-of-Life, End-of-Sale announcements, please click here