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Associate consultant
Job Description
Associate consultant
Job Summary
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Location: Chennai
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Project role: Associate consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: Network Data
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No. of positions: 1
Job description:
Network Data /Network Track JD
Responsibilities
- Adhering to SLAs
- Handling tickets / requests
- Perform root cause analysis
- Troubleshooting technical issues
- Defining processes and ensuring that the processes are adhered to
- Oversees and is responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Improves and maintains customer and employee satisfaction
- Suggests new technologies and design changes
- Monitoring and maintaining SLA requirements by the team members
- Identify Skill gaps and plan for training / knowledge updating
- Manage and improve company LANs, WANs, VMs, virtual networks, and wireless networks, including servers, routers, hubs, switches, UPSs, and other devices.
- Interact and negotiate with vendors, outsourcers, and contractors to ensure delivery of services by network products and services.
- Recommend improvements and/or alternatives on the company s existing systems architecture and technology portfolio.
- Understanding of ITIL model and experience working in an ITIL environment
- Troubleshooting skills utilizing Wireshark packet capture/analysis is an added advantage.
- Experience and knowledge of network monitoring/management technologies (AAA, SNMP, FTP, SCP, telnet, SSH, NTP, Netflow,
Technology Knowledge - Router Cisco (ASR & ISR)
- Switch Cisco (CAT, PoE, Nexus, FEX)
- SDWAN Cisco Meraki
- WLAN Cisco
- WLAN Appliance Cisco
- WAN Optimizer Riverbed
- Load Balancer - F5
Network Monitoring Tools - SolarWinds Orion
- Cisco Prime
- NetBrain
- IBM QRadar
- Meraki Dashboard
- FortiManager
- FortiAnalyzer
- Panorama (Pala Alto)
PRINCIPAL ACCOUNTABILITIES - To provide 2nd line technical support, answering support queries via phone, email and chat services.
- Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
- Work closely with IT support staff to obtain technical knowledge and to permanently solve chronic problems.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Inventory Management for All network Devices Switches/ Routers/ etc for sites.
- Resolve a high percentage of calls at first point of contact through the use of the knowledge base and raise incidents/tickets to escalate problems to second level support areas as appropriate.
- To take ownership of user problems and be proactive when dealing with network issues.
- Knowledge retention actively participate in documentation of technical procedures.
- Projects: perform effectively as project leader or project team member as required for network related projects and internal assignments.
- Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
- Follow defined staffing schedule.
- Ensure all the KPI s are met through following standard processes and procedures.
Qualifications - Min 6+ years of Network administration experience in large enterprise environment
- Should have Cisco and other industry standard networking certifications
- Extensive experience in System Fault Tolerance, Networking Designing, Business continuity and Disaster recovery
- Candidates must possess a solid understanding of LAN and WAN concepts (including wireless LAN and Firewall) plus an average of 3 to 6 years of hands-on experience supporting enterprise class routers, switches in a global network environment using common network security practices, standards and troubleshooting.
- Candidates must possess excellent communications skills and be able to deliver results under pressure.
- Lead