Application Support and Maintenance (ASM) Services | HCL Tech

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Application Support and Maintenance

Overview

Shifts in the Media and Entertainment (M&E) industry have underlined the inability of traditional IT services to meet contemporary application maintenance support requirements. Some of the major challenges are – creating business aligned operating model, handling ad-hoc service requests, and increasing IT agility. As a result, M&E organizations are consistently striving to improve the quality of customer experience and facilitate Application Support and Maintenance (ASM).

With over 35 years of Run the Business (RTB) experience, we employ more than 35,000 professionals across five countries to provide deep domain expertise in ASM engagements. We have successfully delivered 219 million person-hours on ASM, addressing nearly 7 million tickers per year.

Our application support services improve Productivity Index, enhance agility, and reduce the total cost of ownership (TCO) via platform consolidation, portfolio optimization, and business process study. Additionally, we deliver total cost savings, minimize critical incidents, and reduce concept-to-pre-production time.

ALT ASM™: The Alternative Application Support & Maintenance Solution

ALT ASM™ is creating a paradigm shift in application support. It delivers value beyond traditional application management support, and transforms business with greater agility and efficiency. Our solution enables businesses to focus on core activities by providing seamless visibility and monitoring operations.

ALT ASM™ helps IT leaders manage and govern their application landscape through proactive waste reduction and problem management. It articulates a business-aligned operating model, designed to offer agility and flexibility to meet changing needs.

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ECOSYSTEM OF PARTNERS

Our partnerships allow us to combine each other's strengths, and use this synergy to help our customers quickly implement and efficiently operate the latest in IT infrastructure. Our large network of partners allows us to deliver solutions that are tailor made for each of our customers.