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Aug 05, 2019

Reengineering RPA and AI for Digital Banking

Ritesh Jain AVP and Head of Automation

As automation and AI technologies have matured, the financial industry has become one of its major proponents. These organizations are adopting Robotic Process Automation (RPA) and Artificial Intelligence (AI) solutions as a way to help them enhance...
5G Thumbnails
The 5G network took to the grand stage at CES, MWC, and NAB events earlier this year, confirming its significant potential to enhance the business models for both the telecom as well as the media and entertainment industry. For us, the 5G revolution...

Jul 11, 2019

What’s All the Buzz About?

Dale Conwell Vice President

From coffee to caffeinated energy drinks, our appetite for a jolt of energy during our workday is part of our history and everyday rituals. Entire industries are built on the behavior. Quantitative evidence aside, how long were you willing to...
Channel Sufring
Offering anywhere/anytime connectivity to your brand is great but do you know how many of your consumers are actually speaking with you? You may be surprised to learn it’s a much smaller number than you thought (or want). Are you reaping the rewards...

Jul 03, 2019

The role of AR in Shaping the Future of Life Sciences

Anil Tickoo Associate Vice President, Life Sciences and Healthcare

Life sciences industry is looking for compelling use cases where AR can transform patient/customer engagement, make treatment delivery easier for healthcare professionals, and aid advanced research in pharmaceuticals. With its ability to accurately...
Conversational Commerce

Jul 03, 2019

Conversational Commerce

Shiva Mathur Vice President -Retail CPG

The concept of conversational commerce has been around since 2015-16. Today, to go beyond interacting with a customer on an app or via text message, IT companies are building a voice-based retail ecosystem to deliver greater value to the customer....
Years have passed since ‘going digital’ was considered a passing fad. Since then, digital transformation has proven itself to be a key priority for businesses across industries. Digital disruption has driven enterprises to evolve new business models...
Utilities Influence

Jul 03, 2019

How Can Utilities Influence its customer / impact the life style

Prakash Menon AVP & Industry Principal - Utilities

The E&U industry is shifting gears, from complex customer information management systems to customer engagement platforms. E&U companies are eager to reap the benefits of the environmental movement and this enthusiasm is, in turn, shaping...
Future Workspace
As an industry leader, you may have faced scenarios where your team is worried about managing automation in your organization and balancing human-machine co-operation. While the fear of machines replacing humans at work has been there since the days...

Oct 05, 2017

Impact of IoT in CPG sector

Mayank Abrol Deputy Manager, HCL Business Consulting

IoT to many organizations is like house party to teenagers; all teenagers think the others are doing it (hence they should also do it), but nobody is actually doing it in the best possible way. IoT is not a new concept, but just a buzzword in town....
The scope of adopting gamification doesn’t restrict itself to just offering better user engagement through gaming psychology but also presents opportunities for better product developments, proactive marketing strategies, and much more. The...
FinTechs are exploiting the gap between the financial services and technology. Increasing use of technology for financial services have led to disruption in the traditional financial services. We can see this change from the way traditional banks...
Manufacturing is an area where the incorporation of different parts of AI is taking place. AI encompasses a range of technologies that are learned over time, as they are exposed to more data. AI has brought a new dimension which helps analyze data,...

Nov 28, 2018

Data Analytics – Self Service BI Journey


Utilities have Big Data and it is a huge thing in utilities to analyze those data sets and patterns to really understand there customer behavior pattern, changes in business due to weather, enhance their customer satisfaction ratios, and enhance...
Cisco's Evolved Programmable Network Manager product has extension options for partners to develop and integrate applications and device packs. HCL has taken the lead to develop non-Cisco (third party) device packs thanks to the long term...
Big Data
In the rapidly diversifying retail ecosystem and evermore rapidly changing customer tastes and preferences, the search for the most effective marketing and sales strategy is of monumental significance. Predictive analytics, which marries big data...
The energy and utilities industry for several decades has been performing the stereotypes. It has little to do with strategies of winning over competition and customers. All and sundry are vocal about the challenges which we are conscious about;...
Store Digitization
To deal with knowledgeable digital customers, stores should not think twice in adopting digital tools. But a proper assessment has to be done to choose the right digitizing services because every retailer need is different and also every initiative...

Digital Transformation in BFSI - Who can afford the luxury of 2-speed IT?
Vidya Bhushan - Senior Sales Director - Capital Markets | February 26, 2016

Digital Transformation in BFSI industry – The need for integrated transformation

'Customer centricity' of Digital Transformation is often misconstrued with a notion that Digitalization is just about transforming the layer of interaction between firms and its customers - intuitive mobile applications, fancy user interface websites, innovative channels to extend services, etc.

New Direct Capability- IATA initiative
Hrishikesh - Manager | January 13, 2016

All global airlines are trying to increase their ancillary revenue in a variety of ways.  Traditionally the majority of the ancillary revenue was generated as change or cancel fees, baggage charges, etc. For generating additional revenue and with a desire to provide better service to its customers, airlines around the world are creating more personalised service offers at a variety of price points to suit different customer profiles.

Digitalisation - Figurative & Quantifiable Dimensions
Arpan Chatterjee - Sales Director - Travel, Transportation and Logistics | December 16, 2015

At the cost of repeating myself… ‘What exactly is Digitalisation?’ This certainly seems to be the talk of the town, but is this buzzword a new concept or once again, a fundamental and radical idea, but in a new package? Secondly, assuming for a moment that this is important for today’s business, how does Digitalisation impact the Travel, Transport, Logistics and Hospitality business?

Business Consolidation in Travel & Logistics – Simple yet Challenging
Arpan Chatterjee - Sales Director - Travel, Transportation and Logistics | December 4, 2015

In today’s dynamic and disruptive business environment, it is extremely crucial to have a consolidated IT environment that enables the business by offering a single source of truth. I know what I am saying here, even though radical, is really not “discovery”. One would probably say that that is what we have been doing since ages. I agree! However, the external complexities and challenges have grown manifold. We have overcomplicated our lives and correspondingly, our support systems.

Data Sharing Services for Airport Management
Hrishikesh - Manager | December 3, 2015

Global airport revenues rose to US $131 billion in 2013 and over 55% of this was from aeronautical revenue, which includes terminal space rentals for airlines, landing fees, and passenger fees for terminals and gates usage.  In the business model where 45% of the revenue comes from non-aeronautical sources, airports are only now beginning to focus on this area. Simultaneously, airline companies are exploring options to increase their ancillary revenue.

HCL Guidewire Systems Integrator WIN – The NLC Story
Admin | October 14, 2015

IoT in Medical Devices
Neha Thakur - Manager | September 7, 2015

While the Internet has historically been an important communication channel for traditional computing devices such as PCs, tablets and smartphones, the much hyped concept of ‘Internet of Things’ refers to a network of non-traditional computer devices connected through the Internet.

How is healthcare transformation improving customer engagement
Amit Mody - Associate Vice President - Solutions For Payer/Provider | September 4, 2015

The key to winning customers is providing greater transparency in cost of care, billing, personalized actionable information, information on preventive care

Technology trends in Transport Management System
Madhusudhan Ranjanghatmuralidhar - ASSOCIATE GENERAL MANAGER | September 4, 2015

6 Trends that Supply chain analysts think will shape the industry landscape in 2016 with continued growth of the enterprise application market

The Future of Retail Banking
John J. Norman - Senior Banking Principal - Financial Services North America | September 1, 2015

With the emergence of new retail banking models and economics banks need to evaluate various strategic cost and revenue options that are centred on the consumer