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Can ubiquitous access to healthcare data help reduce the surging healthcare cost in the US?
Over the last three centuries, the longevity of human life has made some significant strides. The average life of a human in the 1600s was about 40 years. Compared to this, today’s life expectancy stands at a staggering 75+ years. The advent of...
Designing Multi-experience Contact Centers Powered By AI

Jan 15, 2021

Designing Multi-experience Contact Centers Powered By AI

Yatindra Mahajan Practice Head – Networks and Contact Center Services

In most cases, poor omnichannel CX strategy ties back to poor execution to boost customer engagement. Organizations have simply bolted on multichannel support in their contact center operations for new channels like social media, web chat, and SMS....
Cloud isn’t a new phenomenon. But its meaning varies from one CP company to another. When it comes to cloud, organizations find themselves at the crossroads – where do they use the compute or how do they use the compute. These approaches can have a...
Empowering French Enterprises
France has aspired to become a "digital republic" and has invested heavily in digital innovation. The French government has supported its digital champions and provides the necessary infrastructure for hyper-innovation. French companies, are now,...
Responsible investing through ESG lens

Nov 19, 2020

Responsible investing through ESG lens

Avinash Dave Global Practice Manager, Capital Markets Services, Financial Services

The infamous $100 billion company of 2000, Enron Corporation, was named “America’s most Innovative Company” for six consecutive years before it declared bankruptcy in 2001. It was revealed of practicing systemic and creatively planned accounting...
E&U leading to Data As a Services Business Model

Nov 18, 2020

E&U leading to Data As a Services Business Model

Prakash Menon AVP & Industry Principal - Utilities

The last few years have seen the strategic importance of information technology and Internet of things (IoT) growing, which is, in turn, causing an ever-increasing number of business innovations led by digital transformation. Organizations have...
Future of the customer engagement journey in utilities
Customer relationship is one of the key parameters of success for any organization. It is a two-way street between the company and its customers. In a relationship, if one party is changing the perception drastically, then others should also change...

Nov 13, 2020

An enduring legacy – a perspective on life & pension industry

Simon Childs Actuarial Specialist, HCL Insurance Business Services

2020 is the year when everything changed. Can the life and pensions industry learn any useful lessons from this most disruptive of years? The world is never going to be quite the same again after the COVID-19 pandemic. Scenarios that seemed very...
Convergence Through the M&E Industry

Oct 21, 2020

Convergence Through the M&E Industry

Sanjai Ranganathan Vice President, Media, Entertainment & Publishing Verticals

COVID-19 is disrupting industries worldwide. The media and entertainment (M&E) industry is no exception. The hardest-hit sectors in M&E are those that monetize social/physical interaction—such as live music concerts, cinema, B2B events, and...
Get! Set! Smart!
The next industrial revolution is already here. The Internet of Things (IoT) is the answer to the question on what could come next after automated machines and smart computers. The manufacturing industry is at the forefront of adopting IoT, far...
Years have passed since ‘going digital’ was considered a passing fad. Since then, digital transformation has proven itself to be a key priority for businesses across industries. Digital disruption has driven enterprises to evolve new business models...
Risk & Compliance
This is said that by 2025, there would be fundamental differences in the risk functions pertaining to banking and financial sector in comparison to today and we could see enormous transformation in next ten years than last few decades. This is not...
5 Reasons Why: "AI"
The blog lays out the top five reasons why AI acts as a double edged sword for Cyber Security in Financial Services. Written by Sudip Lahiri, Head of Financial Services for Europe, the blog contends that institutions must be careful to look at AI as...
Cloud isn’t a new phenomenon. But its meaning varies from one CP company to another. When it comes to cloud, organizations find themselves at the crossroads – where do they use the compute or how do they use the compute. These approaches can have a...
Blockchain in Healthcare
Blockchain has added value across the industries. It has previously been used as Bitcoin, and is now being adopted by the healthcare industry. The benefits are multiple and sustainable.
Inventory Management
Inventory is the most significant investment across every industry, more so for the retail sector. In order to maximize the Return on Investment (ROI), each and every retailer must ensure that exuberant inventory investments are kept to the minimum...
Cisco's Evolved Programmable Network Manager product has extension options for partners to develop and integrate applications and device packs. HCL has taken the lead to develop non-Cisco (third party) device packs thanks to the long term...
AI and Automation, the terms that bring excitement and fear simultaneously on the face of any ma
Rachit Chawla

Understanding the AMP6 Eco-System
Rachit Chawla - Deputy General Manager ? Business Services | August 24, 2015

The UK Water Industry, guided by OFWAT, has made considerable progress since its privatization in 1989. The quality of drinking water has vastly improved and the ill effects that wastewater discharges had on the environment has been significantly reduced.  

The latest Asset Management Plan (AMP6) outlined by OFWAT, which would be operational for the duration of 2015-2020, helps companies recalibrate the management of water and sewerage assets, while ensuring that price regulation and enhanced customer and investor expectations are monitored.

Banish Bansal

Carrier Wi-Fi: A Cost Effective Method for Network & Bandwidth Issues
Banish Bansal - Senior Technical Lead- ERS | February 18, 2015

Realizing Carrier Wi-Fi

Mobile data consumption is growing exponentially with the rapid growth of smartphones/tablets and bandwidth-hungry applications (Video/Music Streaming, Rich Media Communication and personal Cloud services, etc.) that they run. Analysts predict that Wireless Data Traffic will increase by 300% in 2017, compared with what it was in 2012.

Patient Recruitment and Retention Strategy for Clinical Trials
Narender Dureja - Associate Vice President | February 4, 2015

Considering the different phases in a clinical trial, there is a need for subjects to be enrolled according to the eligibility criteria defined in the study protocol. Holding the involvement of the right patients is a critical barrier for investigators and sponsors. During the conduct phase of clinical trials, sites usually spend most of their time working on patient recruitment, and yet, statistics show that despite this effort, reaching enrollment goals according to the timeline is frustratingly elusive in many studies.