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Digital Customer Experience
Consumers expect digital services that are personal, self-servicing and available 24/7. For many Utilities providers, the first step toward digital customer experience transformation is delivering a best-of-class, on-demand system for customers to...
Customer Experience
The centuries-old utilities model is declining as quickly as digital technology is advancing. First, smart grids began to monitor home-energy usage, generating a massive volume of data-driven insight. Then smart devices allowed customers to control...

Nov 28, 2018

Data Analytics – Self Service BI Journey


Utilities have Big Data and it is a huge thing in utilities to analyze those data sets and patterns to really understand there customer behavior pattern, changes in business due to weather, enhance their customer satisfaction ratios, and enhance...
Big Data

Nov 28, 2018

Big Data & Analytics in the Energy & Utilities industry


The energy and utility industry typically comprises power plants generating electricity, transmitted over long-distance transmission lines and then finally supplied over distribution lines to residences and businesses.
The energy and utility...
The energy and utilities industry for several decades has been performing the stereotypes. It has little to do with strategies of winning over competition and customers. All and sundry are vocal about the challenges which we are conscious about;...
Big Data and Analytics
India faced one of the major blackouts in July 2012. The entire northern half of the country was devoid of electricity for two full days. More than half a decade later, whereby India now ranks as the sixth largest economy and third largest producer...
No sector can claim to be as crucial to customers as the utility sector. Simple reasons: they are responsible for the most essential ingredients of our modern life and eventually our existence. But no sector can also claim to be so slow in...
The Utility industry is shifting from a highly traditional, regulation-driven marketplace to an advanced technology-driven environment. For Infrastructure optimization and supply-demand balance, use of the smart devices has increased exponentially...
Achieving 100% productivity of equipment on the manufacturing factory floor is nearly impossible. This is why calculating the overall equipment effectiveness (OEE) is crucial. OEE can enable manufacturers to improve processes, consistency, quality...
Reasons to Engage an Agile
Successful organizations and smart employees often don’t see the need to change or struggle with reaching a consensus on what and how to change. Assessing and replacing old habits challenge the employees’ power structures and often, involving a...
Data Mining

Apr 08, 2019

Role of IoT and Data Mining in the Tech Industry

Saravana Nallakamu SAP Digital CX Practice Lead

The Internet of Things (IoT) is the network connecting the world of tangibles to that of the intangibles, that is, a network of physical objects connected to the software cloud. With the increasing popularity of IoT, new solutions are designed using...
Digital Customer
The advent of smartphones, smart appliances, artificial intelligence (AI), and machine learning (ML)-enabled cars has caused a shift in the way customers experience services. With the role of technology in the lives of customers increasing every day...
Fog Computing is a horizontal capability that complements both cloud and edge computing. The theme is generally directed at tapping into services accessible from devices, such as payments, increasing personalized offers and retaining customers who...
HCL Digital Transformation Maturity Matrix is an Assessment/ Index model for the analysis of a CSP’s organization on various tenets of Digital Transformation Journey. It helps customers take an objective view of Current state of the Organization,...
Big Data Analytics in Manufacturing
Today, data offers fresh multidimensional capabilities and broader horizons to manufacturers. Big Data solutions enable an altogether new dimension of research and trend analysis. Enhancing customer experience by predicting events, risk management,...
Unleashing the Potential of Blockchain Blockchain’s Applications in the Telecom, Media and Entertainment Industry
Achieving 100% productivity of equipment on the manufacturing factory floor is nearly impossible. This is why calculating the overall equipment effectiveness (OEE) is crucial. OEE can enable manufacturers to improve processes, consistency, quality...

Jul 12, 2018

Demand sensing and Inventory Optimization

Arindam Sen Director, Manufacturing Solutions

Demand sensing is a new technique of forecasting. This technique uses mathematical methods on real-time information to calculate a forecast of demand with higher accuracy. The higher accuracy of demand sensing reduces forecast error by a significant...

The role of AR in Shaping the Future of Life Sciences
Anil Tickoo - Associate Vice President, Life Sciences and Healthcare | July 3, 2019

Life sciences industry is looking for compelling use cases where AR can transform patient/customer engagement, make treatment delivery easier for healthcare professionals, and aid advanced research in pharmaceuticals. With its ability to accurately recreate complex scenarios, superimposing digital assets onto real-world surroundings, AR could change how we approach research, development, and delivery in life sciences.

Conversational Commerce
Shiva Mathur - Vice President -Retail CPG | July 3, 2019

The concept of conversational commerce has been around since 2015-16. Today, to go beyond interacting with a customer on an app or via text message, IT companies are building a voice-based retail ecosystem to deliver greater value to the customer. Read the blog to know more.

Thriving in the Flux: Digital Opportunities in an Agile RCPG Ecosystem

Years have passed since ‘going digital’ was considered a passing fad. Since then, digital transformation has proven itself to be a key priority for businesses across industries. Digital disruption has driven enterprises to evolve new business models with digital solutions that are agile and offer a unique value in the rapidly changing marketplace.

How Can Utilities Influence its customer / impact the life style
Prakash Menon - AVP & Industry Principal - Utilities | July 3, 2019

The E&U industry is shifting gears, from complex customer information management systems to customer engagement platforms. E&U companies are eager to reap the benefits of the environmental movement and this enthusiasm is, in turn, shaping the development of the renewable energy industry at both national and global levels.

Future Workplace: Co-existence of Humans and Bots in the Workplace
Ajay Singh - Technology Leader, RPA | July 2, 2019

As an industry leader, you may have faced scenarios where your team is worried about managing automation in your organization and balancing human-machine co-operation. While the fear of machines replacing humans at work has been there since the days of second Industrial Revolution, what most people fail to understand that not all chores can be efficiently carried out by machines.

In the 1970s, when ATMs had first emerged in America, bank tellers were convinced that they would have to bid their jobs goodbye. If you look at the metrics over the years, you will understand what the actual scenario was. In 1985, there were 60,000 ATMs and 485,000 bank tellers. In 2002, the numbers were 352,000 and 527,000 respectively. In the recent years, with further advent of online and mobile banking, while around 8,000+ bank branches have shut down, the number of bank employees have been stable to close to 2 million.

My point is that the role of a bank teller has not been abolished with ATMs and online banking. Only the mundane, repetitive jobs like receiving requests for cash withdrawal or deposit or transfer, verifying account balance, and processing requests are shifted from humans to machines. The cognitive, non-repetitive, interactive, and complicated jobs are in the hands of highly skilled employees.

Now let’s come to the industry I work with – the operations services sector.

Digital transformation maturity matrix for telecommunication service providers
Amritanshu Shekhar - Senior Solution Architect | June 12, 2019

HCL Digital Transformation Maturity Matrix is an Assessment/ Index model for the analysis of a CSP’s organization on various tenets of Digital Transformation Journey. It helps customers take an objective view of Current state of the Organization, Assets, Investments and Initiatives

Five Goals for Your Identity and Access Management Operations
Nikhil Kumar - Principal Services Architect | June 10, 2019
588 Views professionals like you have gone to significant extremes to keep your IAM operations running like a Tesla in ludicrous mode, but we also know there’s always room for improvement. You can take it to the next level by introducing an enterprise grade IAM infrastructure – introducing agility and setting the stage for automation.

 My goal is to help you set up a software factory for your world—I’ll do this by summarizing five goals for your enterprise grade identity an access management infrastructure. Goals one, two and three were summarized in previous posts (I’ll provide the links in a future post). A detailed summary of goals four and five are coming soon.

Focus: A leadership superpower
Martin Burns - EMEA Director, Digital Advisory & Consulting Services | June 10, 2019

Continually asking for things, being promised them, and not getting results is one of the most frustrating situations that leaders experience.

Identifying and pursuing the wildly important thing to completion helps to increase team output, de-prioritize starting new things in favor of finishing existing ones, and learn faster. When teams try to do more than their natural capacity, when they attempt to work on multiple critical projects in parallel or multi-task with the false hope that key dates or measures of quality won’t be negatively impacted, poor results inevitably follow.

  1. Know your wildly important thing. Discuss it with sponsors, peers, and teams to ensure consensus.
  2. For teams operating at natural capacity, requests to add work, by default, need to be declined unless they come with a proposal to de-prioritize current committed work.
  3. Adopt the mantra “Stop Starting, Start Finishing”. Repeat this in every meeting, and whenever a new thing is proposed

Reimagining Retail Investments with Robo-Advisory in the 21st Century
Vishwanath Rao - AVP & Client Partner | June 10, 2019

Reimagining Retail Investments with Robo-Advisory in the 21st Century

The world of finance and investments is constantly evolving, as is the market for retail investment services. From the earliest telephonic exchanges to AI-driven volume trading – technology has always disrupted finance. Today, new innovations and business models have made robo-advisory the most disruptive trend in retail investments.

Evolution of Robo-Advisory and Investments in the Retail Segment.

The Rise of Personalized Medicine with Predictive Analytics
Pawan Sohi - AVP, Customer Advocacy, Life Sciences and Healthcare | April 30, 2019

Predictive analytics has the potential to enhance value-based care for patients while also driving down costs for payers and providers. As value-based care becomes the norm, next gen enterprises need to leverage predictive analytics to improve patient experience, optimize population health, and reduce the per capita cost of healthcare. Combined with AI and ML, our ability to apply medical knowledge across vast population data sets can now generate valuable new insights. With greater insights into patient behavior and needs, healthcare will operate just like Amazon, Walmart or Uber does today.