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Energy Saver
372
It’s all about shifting your energy use to take advantage of lower rates especially at night and weekends to drive positive corporate, customer, and environmental benefits utilizing smart energy infrastructure. It will give all residential customers...
Digital Customer Experience
616
Consumers expect digital services that are personal, self-servicing and available 24/7. For many Utilities providers, the first step toward digital customer experience transformation is delivering a best-of-class, on-demand system for customers to...
Customer Experience
589
The centuries-old utilities model is declining as quickly as digital technology is advancing. First, smart grids began to monitor home-energy usage, generating a massive volume of data-driven insight. Then smart devices allowed customers to control...
Bi
1,553

Nov 28, 2018

Data Analytics – Self Service BI Journey

Deepak Kansal SENIOR TECHNICAL SPECIALIST

Utilities have Big Data and it is a huge thing in utilities to analyze those data sets and patterns to really understand there customer behavior pattern, changes in business due to weather, enhance their customer satisfaction ratios, and enhance...
Big Data
3,930

Nov 28, 2018

Big Data & Analytics in the Energy & Utilities industry

Amit Handoo CLIENT PARTNER & REGIONAL SALES DIRECTOR (US)

The energy and utility industry typically comprises power plants generating electricity, transmitted over long-distance transmission lines and then finally supplied over distribution lines to residences and businesses.
The energy and utility...
Cloud
1,024
The energy and utilities industry for several decades has been performing the stereotypes. It has little to do with strategies of winning over competition and customers. All and sundry are vocal about the challenges which we are conscious about;...
Big Data and Analytics
764
India faced one of the major blackouts in July 2012. The entire northern half of the country was devoid of electricity for two full days. More than half a decade later, whereby India now ranks as the sixth largest economy and third largest producer...
Bigdata
327
No sector can claim to be as crucial to customers as the utility sector. Simple reasons: they are responsible for the most essential ingredients of our modern life and eventually our existence. But no sector can also claim to be so slow in...
AI
2,799
The Utility industry is shifting from a highly traditional, regulation-driven marketplace to an advanced technology-driven environment. For Infrastructure optimization and supply-demand balance, use of the smart devices has increased exponentially...
Digital Customer Experience
616
Consumers expect digital services that are personal, self-servicing and available 24/7. For many Utilities providers, the first step toward digital customer experience transformation is delivering a best-of-class, on-demand system for customers to...
CECL
1,994

Oct 13, 2017

Understanding the Current Expected Credit Loss (CECL) Model

Sivakumar Srinivasan Solutions Architect, Banking and financial services

CECL is the new accounting standard issued by Financial Accounting Standards Board (FASB) for the recognition and measurement of credit losses for loans, lease, guarantees, trade receivables, and debt securities.Stakeholders in the financial...
Big Data Analytics in Manufacturing
1,450
Today, data offers fresh multidimensional capabilities and broader horizons to manufacturers. Big Data solutions enable an altogether new dimension of research and trend analysis. Enhancing customer experience by predicting events, risk management,...
Bi
1,553

Nov 28, 2018

Data Analytics – Self Service BI Journey

Deepak Kansal SENIOR TECHNICAL SPECIALIST

Utilities have Big Data and it is a huge thing in utilities to analyze those data sets and patterns to really understand there customer behavior pattern, changes in business due to weather, enhance their customer satisfaction ratios, and enhance...
Enabling OTT Landscape
1,375

Aug 02, 2016

The Future of Content Consumption: Navigating the OTT Landscape

Anil Ganjoo Corporate Vice President Hi-Tech, RCPG, and TME

Over the top providers have shifted content consumption patterns creating an epochal shift in the Media & entertainment industry. Can the industry catch up with customer expectations?
Chat
694

Apr 12, 2019

Rise of Chatbots

Sandip Bhattacharya ASSOCIATE VICE PRESIDENT

A chatbot is loosely defined as a computer program which conducts conversation via auditory and textual methods. It is derived from the word “ChatterBot”, coined by Michael Mauldin in 1994. There are several derivatives – verbot, smartbot...
Unbundling
1,822

Jun 28, 2018

Unbundling Financial Services for the Digital Generation

Sudip Lahiri SVP & Head Financial Services Europe

Sudip Lahiri writes on what banks and financial services must do to attract millennial customers. The core idea is to add meaningful value to the everyday lives of the digital-native consumer.
Cloud
1,024
The energy and utilities industry for several decades has been performing the stereotypes. It has little to do with strategies of winning over competition and customers. All and sundry are vocal about the challenges which we are conscious about;...
Store Digitization
1,470
To deal with knowledgeable digital customers, stores should not think twice in adopting digital tools. But a proper assessment has to be done to choose the right digitizing services because every retailer need is different and also every initiative...

The role of AR in Shaping the Future of Life Sciences
Anil Tickoo - Associate Vice President, Life Sciences and Healthcare | July 3, 2019
499 Views

Life sciences industry is looking for compelling use cases where AR can transform patient/customer engagement, make treatment delivery easier for healthcare professionals, and aid advanced research in pharmaceuticals. With its ability to accurately recreate complex scenarios, superimposing digital assets onto real-world surroundings, AR could change how we approach research, development, and delivery in life sciences.


Conversational Commerce
Shiva Mathur - Vice President – Customer Success Retail & CPG, HCL Technologies | July 3, 2019
466 Views

The concept of conversational commerce has been around since 2015-16. Today, to go beyond interacting with a customer on an app or via text message, IT companies are building a voice-based retail ecosystem to deliver greater value to the customer. Read the blog to know more.


Thriving in the Flux: Digital Opportunities in an Agile RCPG Ecosystem
Ravi Kukreja - SENIOR REGIONAL SALES DIRECTOR, RCPG | July 3, 2019
435 Views

Years have passed since ‘going digital’ was considered a passing fad. Since then, digital transformation has proven itself to be a key priority for businesses across industries. Digital disruption has driven enterprises to evolve new business models with digital solutions that are agile and offer a unique value in the rapidly changing marketplace.