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5 Reasons Why: "AI"
793
The blog lays out the top five reasons why AI acts as a double edged sword for Cyber Security in Financial Services. Written by Sudip Lahiri, Head of Financial Services for Europe, the blog contends that institutions must be careful to look at AI as...
WEF
575
The 2019 World Economic Forum in Davos, Switzerland offered a melting pot of discussions around the most critical economic, social, and political issues faced by the world.
Heralding
830

Jan 09, 2019

2019: Heralding a new era in financial services

Srinivasan Seshadri EVP & Head of Financial Services

Srinivasan Seshadri, Head of Financial Services for North America writes on what are the major trends to look out for in 2019. Looking at 5 key areas, Srini argues that financial services are making a major leap and building on to the ecosystem...
Energy Saver
264
It’s all about shifting your energy use to take advantage of lower rates especially at night and weekends to drive positive corporate, customer, and environmental benefits utilizing smart energy infrastructure. It will give all residential customers...
Digital Customer Experience
441
Consumers expect digital services that are personal, self-servicing and available 24/7. For many Utilities providers, the first step toward digital customer experience transformation is delivering a best-of-class, on-demand system for customers to...
Customer Experience
528
The centuries-old utilities model is declining as quickly as digital technology is advancing. First, smart grids began to monitor home-energy usage, generating a massive volume of data-driven insight. Then smart devices allowed customers to control...
Bi
1,278

Nov 28, 2018

Data Analytics – Self Service BI Journey

Deepak Kansal SENIOR TECHNICAL SPECIALIST

Utilities have Big Data and it is a huge thing in utilities to analyze those data sets and patterns to really understand there customer behavior pattern, changes in business due to weather, enhance their customer satisfaction ratios, and enhance...
Big Data
2,998

Nov 28, 2018

Big Data & Analytics in the Energy & Utilities industry

Amit Handoo CLIENT PARTNER & REGIONAL SALES DIRECTOR (US)

The energy and utility industry typically comprises power plants generating electricity, transmitted over long-distance transmission lines and then finally supplied over distribution lines to residences and businesses.
The energy and utility...
Cloud
801
The energy and utilities industry for several decades has been performing the stereotypes. It has little to do with strategies of winning over competition and customers. All and sundry are vocal about the challenges which we are conscious about;...
Inventory Management
1,545
Inventory is the most significant investment across every industry, more so for the retail sector. In order to maximize the Return on Investment (ROI), each and every retailer must ensure that exuberant inventory investments are kept to the minimum...
Mimicking the Human Brain
4,826
In this era of cognitive computing, machine learning and artificial intelligence (AI) are making headlines, mimicking the workings of a human mind to solve complex problems in every field, from medicine to manufacturing. Alongside these technologies...
Fintech
1,007

Oct 13, 2017

FINTECH – A Paradigm Shift in Financial Services

Tanmoy Bhattacharjee Practice Director, Retail & Corporate Banking

FinTech – a creative leverage of emerging technology to define a new Art of the Possible for the BFSI industry – appears to be approaching lifecycle maturity. Focus areas are getting sharply defined and evolving engagement models between FinTechs...
Blockchain
2,759

May 06, 2016

How to Evaluate BlockChain

Robert Eliis Lab Director

This approach angle flaw is specifically in the way evaluators are considering actually what the BlockChain is. There are two ways: the typical approach being a database technology or a new way - an ecosystem.
AR VR
161
Student enrolment rates have gone up considerably, from 216 million to 380 million in 14 years. With increase in earnings of the working population and easier access to study material, the education industry is thriving. Growing internet penetration...
Gartner
333
HCL Digital Transformation Maturity Matrix is an Assessment/ Index model for the analysis of a CSP’s organization on various tenets of Digital Transformation Journey. It helps customers take an objective view of Current state of the Organization,...
Unbundling
1,634

Jun 28, 2018

Unbundling Financial Services for the Digital Generation

Sudip Lahiri SVP & Head Financial Services Europe

Sudip Lahiri writes on what banks and financial services must do to attract millennial customers. The core idea is to add meaningful value to the everyday lives of the digital-native consumer.
Creating successful M&A in RCPG Industry
1,030

Jan 11, 2017

Creating successful M&A in RCPG Industry

Amitava Sengupta Executive Vice President - Digital Consulting, Digital and Analytics

M&A activities involve a lot of painstaking effort at a pre-merger stage to plan and to finally get to a point where the business case is understood and applied. Market conditions in the current age are intrinsically dynamic, and poor planning...
Central securities depositories regulation
193

May 18, 2020

Central securities depositories regulation

Vimal Jain Senior Business Specialist, Delivery Practice

CSD’s are currently involved in developing solid frameworks for financial penalties regime, establishing systems and processes to adhere to ECSDA CSDR penalties framework, and while CSD’s continue monitoring settlement graph of participants, there...

5G- Transforming the business landscape for future TV and streaming services
Nitin Dwivedi - Deputy Manager | July 29, 2019
517 Views

The 5G network took to the grand stage at CES, MWC, and NAB events earlier this year, confirming its significant potential to enhance the business models for both the telecom as well as the media and entertainment industry. For us, the 5G revolution will augment the outcomes around greater speed, global coverage, gesture-based interactive media, growing sources for revenues and gamified experiences, providing us with an enhanced future.


What’s All the Buzz About?
Dale Conwell - Vice President, Business Development | July 11, 2019
112 Views

From coffee to caffeinated energy drinks, our appetite for a jolt of energy during our workday is part of our history and everyday rituals. Entire industries are built on the behavior. Quantitative evidence aside, how long were you willing to sit in line during your last visit to a Starbucks drive in… any questions? Read the blog to know more.


Channel surfing: How do consumers engage with your brand?
Dale Conwell - Vice President, Business Development | July 10, 2019
109 Views

Offering anywhere/anytime connectivity to your brand is great but do you know how many of your consumers are actually speaking with you? You may be surprised to learn it’s a much smaller number than you thought (or want). Are you reaping the rewards of your “always on” customer service investments? Our recent channel surfing study suggests not.

To get at what is really going on here, we collaborated with Wilke Global to get two foundational questions in front of real world consumers:

  1. How do consumers find answers when they have questions about brands and products?
  2. In which channels do consumers prefer to contact brands?

The feedback received from over 300 responses to the survey are covered in this blog.