2020 is the year when everything changed. Can the life and pensions industry learn any useful lessons from this most disruptive of years?
The world is never going to be quite the same again after the COVID-19 pandemic. Scenarios that seemed very much the preserve of science fiction films have played out in real life across the globe. Individuals and organisations have seen their fortunes change in the most unexpected of ways. Back at the start of 2020, who could have predicted how the fortunes of city centre coffee shops and face mask manufacturers would contrast so markedly later in the year?
The impact of this experience will be felt for years to come. There are likely to be fundamental shifts in what we as a society view as important, and in our preferred ways of working, socialising and communicating.