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Heralding
868

Jan 09, 2019

2019: Heralding a new era in financial services

Srinivasan Seshadri EVP & Head of Financial Services

Srinivasan Seshadri, Head of Financial Services for North America writes on what are the major trends to look out for in 2019. Looking at 5 key areas, Srini argues that financial services are making a major leap and building on to the ecosystem...
Energy Saver
305
It’s all about shifting your energy use to take advantage of lower rates especially at night and weekends to drive positive corporate, customer, and environmental benefits utilizing smart energy infrastructure. It will give all residential customers...
Digital Customer Experience
512
Consumers expect digital services that are personal, self-servicing and available 24/7. For many Utilities providers, the first step toward digital customer experience transformation is delivering a best-of-class, on-demand system for customers to...
Customer Experience
553
The centuries-old utilities model is declining as quickly as digital technology is advancing. First, smart grids began to monitor home-energy usage, generating a massive volume of data-driven insight. Then smart devices allowed customers to control...
Bi
1,373

Nov 28, 2018

Data Analytics – Self Service BI Journey

Deepak Kansal SENIOR TECHNICAL SPECIALIST

Utilities have Big Data and it is a huge thing in utilities to analyze those data sets and patterns to really understand there customer behavior pattern, changes in business due to weather, enhance their customer satisfaction ratios, and enhance...
Big Data
3,441

Nov 28, 2018

Big Data & Analytics in the Energy & Utilities industry

Amit Handoo CLIENT PARTNER & REGIONAL SALES DIRECTOR (US)

The energy and utility industry typically comprises power plants generating electricity, transmitted over long-distance transmission lines and then finally supplied over distribution lines to residences and businesses.
The energy and utility...
Cloud
905
The energy and utilities industry for several decades has been performing the stereotypes. It has little to do with strategies of winning over competition and customers. All and sundry are vocal about the challenges which we are conscious about;...
Big Data and Analytics
716
India faced one of the major blackouts in July 2012. The entire northern half of the country was devoid of electricity for two full days. More than half a decade later, whereby India now ranks as the sixth largest economy and third largest producer...
Bigdata
296
No sector can claim to be as crucial to customers as the utility sector. Simple reasons: they are responsible for the most essential ingredients of our modern life and eventually our existence. But no sector can also claim to be so slow in...
Cold chain
1,381
The global IT spending in cold chain logistics market are now increasing at tremendous rate Operative management of temperature-sensitive products ,Stringent regulatory and compliance norms and the need to enhance connectivity and reduce energy...
paradigm Shift Omni Channel retailing
1,806
Retailers can boost margins and customer engagement by focusing on multi channel retailing via select strategic channels, based on in-depth understanding of buyers, their journeys as well as unique business strengths.
Inventory Management
1,645
Inventory is the most significant investment across every industry, more so for the retail sector. In order to maximize the Return on Investment (ROI), each and every retailer must ensure that exuberant inventory investments are kept to the minimum...
Infusing Cultural Intelligence
2,121

Oct 17, 2018

Infusing Cultural Intelligence in Analytics to Drive Customer Centricity

David Sogn Associate Vice President – Digital & Analytics

Today, data offers fresh multidimensional capabilities and broader horizons to manufacturers. Big Data solutions enable an altogether new dimension of research and trend analysis. Enhancing customer experience by predicting events, risk management,...
Store Digitization
1,327
To deal with knowledgeable digital customers, stores should not think twice in adopting digital tools. But a proper assessment has to be done to choose the right digitizing services because every retailer need is different and also every initiative...
RPA & AI
550

Aug 05, 2019

Reengineering RPA and AI for Digital Banking

Ritesh Jain AVP and Head of Automation

As automation and AI technologies have matured, the financial industry has become one of its major proponents. These organizations are adopting Robotic Process Automation (RPA) and Artificial Intelligence (AI) solutions as a way to help them enhance...
IoT Hardware Platform for Medical Devices
1,855

Sep 07, 2015

IoT in Medical Devices

Neha Thakur Manager

While the Internet has historically been an important communication channel for traditional computing devices such as PCs, tablets and smartphones, the much hyped concept of ‘Internet of Things’ refers to a network of non-traditional computer devi
Industries
1,873
Blockchain is the technology that underlies cryptocurrencies like bitcoin and Ethereum. It records transactions on a public, distributed ledger and gets rid of the need for a third party in most cases. The technology is touted as faster and more...
CEM
304
Every aspect of a business stands to gain from the cloud. And CEM is the obvious next step to achieving radically improved productivity and cost-efficiency from cloud adoption.

5G- Transforming the business landscape for future TV and streaming services
Nitin Dwivedi - Deputy Manager | July 29, 2019
583 Views

The 5G network took to the grand stage at CES, MWC, and NAB events earlier this year, confirming its significant potential to enhance the business models for both the telecom as well as the media and entertainment industry. For us, the 5G revolution will augment the outcomes around greater speed, global coverage, gesture-based interactive media, growing sources for revenues and gamified experiences, providing us with an enhanced future.


What’s All the Buzz About?
Dale Conwell - Vice President, Business Development | July 11, 2019
130 Views

From coffee to caffeinated energy drinks, our appetite for a jolt of energy during our workday is part of our history and everyday rituals. Entire industries are built on the behavior. Quantitative evidence aside, how long were you willing to sit in line during your last visit to a Starbucks drive in… any questions? Read the blog to know more.


Channel surfing: How do consumers engage with your brand?
Dale Conwell - Vice President, Business Development | July 10, 2019
118 Views

Offering anywhere/anytime connectivity to your brand is great but do you know how many of your consumers are actually speaking with you? You may be surprised to learn it’s a much smaller number than you thought (or want). Are you reaping the rewards of your “always on” customer service investments? Our recent channel surfing study suggests not.

To get at what is really going on here, we collaborated with Wilke Global to get two foundational questions in front of real world consumers:

  1. How do consumers find answers when they have questions about brands and products?
  2. In which channels do consumers prefer to contact brands?

The feedback received from over 300 responses to the survey are covered in this blog.