Today, as a technology organization, we know that omnichannel customer service systems can be developed and launched in as little as 8 weeks. These systems can help prop up back-office operations, help enterprises engage with their customer and digitize the claims processing pipeline to protect policyholders and workers alike. Moreover, any digital transformation initiative can also help providers on board digital support for their closed-book products as well as offering relief to their legacy customers.
At the end of the day, the business of insurance has always been one of trust and peace of mind. By taking charge of their current circumstances, insurance providers can ensure that they live up to that creed and offer their customers continued service and relief that is faster, easier, and more empathetic to their situation. Now is the time for firms to take the bull by the horns and become proactive in their endeavours. From where I stand, bringing automation, omnichannel services and digital transformation is the key to achieving this outcome.