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Future Workspace
332
As an industry leader, you may have faced scenarios where your team is worried about managing automation in your organization and balancing human-machine co-operation. While the fear of machines replacing humans at work has been there since the days...
Gartner
535
HCL Digital Transformation Maturity Matrix is an Assessment/ Index model for the analysis of a CSP’s organization on various tenets of Digital Transformation Journey. It helps customers take an objective view of Current state of the Organization,...
Five Goals
1,883
https://community.broadcom.com/blogSecurity professionals like you have gone to significant extremes to keep your IAM operations running like a Tesla in ludicrous mode, but we also know there’s always room for improvement. You can take it to the...
Focus: A leadership superpower
381

Jun 10, 2019

Focus: A leadership superpower

Martin Burns EMEA Director

Continually asking for things, being promised them, and not getting results is one of the most frustrating situations that leaders experience. Identifying and pursuing the wildly important thing to completion helps to increase team output, de-...
Robo Advisory
313
Reimagining Retail Investments with Robo-Advisory in the 21st Century The world of finance and investments is constantly evolving, as is the market for retail investment services. From the earliest telephonic exchanges to AI-driven volume trading...
LSH
3,132
Predictive analytics has the potential to enhance value-based care for patients while also driving down costs for payers and providers. As value-based care becomes the norm, next gen enterprises need to leverage predictive analytics to improve...
Chat
694

Apr 12, 2019

Rise of Chatbots

Sandip Bhattacharya ASSOCIATE VICE PRESIDENT

A chatbot is loosely defined as a computer program which conducts conversation via auditory and textual methods. It is derived from the word “ChatterBot”, coined by Michael Mauldin in 1994. There are several derivatives – verbot, smartbot...
Capital Market
250

Apr 11, 2019

Capital Markets – Regulatory environment for 2019

Kinsuk Mitra Director of Finance, Risk and Compliance

What's ahead of regulations for Capital Markets? In today's rapidly evolving marketplace environment, let us take a closer  look at the regulatory requirements of capitals markets this year which can help to address the key business...
CCPA
439

Apr 09, 2019

The California Customer Privacy Act (CCPA)

Prakash Menon AVP & Industry Principal - Utilities

California’s new, landmark privacy law “The California Consumer Privacy Act” (CCPA), was unanimously passed by California lawmakers and signed into law by the Governor on June 28th, 2018. It gives California consumers unprecedented personal data...
Digital Customer
612
The advent of smartphones, smart appliances, artificial intelligence (AI), and machine learning (ML)-enabled cars has caused a shift in the way customers experience services. With the role of technology in the lives of customers increasing every day...
Transforming Retail with Cognitive IoT
439

Aug 03, 2018

Transforming Retail with Cognitive IoT

Soumyajyoti Sinha Ray Global Engagement Manager

Cognitive IoT enables retailers to learn from, and infuse intelligence into, physical stores and supply networks to transform the retail value chain and enhance customer experience.
Designing Multi-experience Contact Centers Powered By AI
285

Jan 15, 2021

Designing Multi-experience Contact Centers Powered By AI

Yatindra Mahajan Practice Head – Networks and Contact Center Services

In most cases, poor omnichannel CX strategy ties back to poor execution to boost customer engagement. Organizations have simply bolted on multichannel support in their contact center operations for new channels like social media, web chat, and SMS....
hcl-guidewire-systems-integrator-win-nlc-story
521
Authored By Deborah S.
Inventory Management
1,777
Inventory is the most significant investment across every industry, more so for the retail sector. In order to maximize the Return on Investment (ROI), each and every retailer must ensure that exuberant inventory investments are kept to the minimum...
RCPG
435
Years have passed since ‘going digital’ was considered a passing fad. Since then, digital transformation has proven itself to be a key priority for businesses across industries. Digital disruption has driven enterprises to evolve new business models...
Creating successful M&A in RCPG Industry
1,232

Jan 11, 2017

Creating successful M&A in RCPG Industry

Amitava Sengupta Executive Vice President - Digital Consulting, Digital and Analytics

M&A activities involve a lot of painstaking effort at a pre-merger stage to plan and to finally get to a point where the business case is understood and applied. Market conditions in the current age are intrinsically dynamic, and poor planning...
Sustainability: A Key Driver of Innovation
59

Mar 10, 2021

Sustainability: A Key Driver of Innovation

Christina Herden Global Head of Sustainability

Worldwide IT leaders are adopting and integrating a sustainable approach to their business models. A sustainable model is built on an entrepreneurial approach to collaboration and building together while making sure that the impact on the ecosystem...
Digital Twin
2,070
One of Gartner’s Top 10 Strategic Technology Trends for 2017, digital twins aim to transform the virtual landscape. Many research firms are optimistic about its development, predicting that by 2018, companies who will invest in digital twin...

Smart Equipment Maintenance: Remote, Preventive and Cost-effective
Christopher John Hendy - Sales Director, ANZ, HCL Technologies | June 11, 2020
257 Views

Organizations in the mining, oil and gas, and natural resources sectors are under constant pressure to maintain production uptime. With market volatility in the wake of the COVID-19 pandemic, organizations are heavily interdependent on global supply chains and government regulations to keep things running smoothly. Know how organizations can be made future-ready, and how their approach needs to change.


Resilient Omnichannel Customer Services During the COVID-19 Pandemic: An Insurance Perspective
Neeraj Prasad - Chief Operating Officer, HCL Insurance Business Services (IBS) | June 5, 2020
646 Views

Today, as a technology organization, we know that omnichannel customer service systems can be developed and launched in as little as 8 weeks. These systems can help prop up back-office operations, help enterprises engage with their customer and digitize the claims processing pipeline to protect policyholders and workers alike. Moreover, any digital transformation initiative can also help providers on board digital support for their closed-book products as well as offering relief to their legacy customers.

At the end of the day, the business of insurance has always been one of trust and peace of mind. By taking charge of their current circumstances, insurance providers can ensure that they live up to that creed and offer their customers continued service and relief that is faster, easier, and more empathetic to their situation. Now is the time for firms to take the bull by the horns and become proactive in their endeavours. From where I stand, bringing automation, omnichannel services and digital transformation is the key to achieving this outcome.


Part VII Transfers: Making it Seamless and Cost-Effective
Sidhartha Kumar - Global Operations Director & Head of Operations, HCL Insurance Business Services (IBS) | June 5, 2020
347 Views

Over the decades, the UK’s Life and Pensions sector has played a significant role in shaping the nation’s economy by providing critical retirement savings to the general public and protecting companies with much-needed commercial aid. However, much like the financial services industry in general, the past few years have been accompanied by regulatory, socio-economic and technological disruptions that have resulted in major changes.

From traditionally profitable business lines such as personal annuities facing major shrinkage to changing demographics and customer expectations that call for continuous product innovation – the overall business environment in the sector remains turbulent. Additionally, with Brexit on the horizon, insurers are also in a position to reconsider how claims payment will work for UK underwritten EU-based risks and even move impacted policies to EU-based legal entities.