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Data Mining

Apr 08, 2019

Role of IoT and Data Mining in the Tech Industry

Saravana Nallakamu SAP Digital CX Practice Lead

The Internet of Things (IoT) is the network connecting the world of tangibles to that of the intangibles, that is, a network of physical objects connected to the software cloud. With the increasing popularity of IoT, new solutions are designed using...

Apr 05, 2019

Neural Networks: Inception and Insights

Saravana Nallakamu SAP Digital CX Practice Lead

The human brain has always been an object of fancy and of fantasy for the scientists of the world. Not just scientists and neurologists, but every human being has, at some point, thought of the infinite mysteries that lie inside their own heads....
Digital Customer
The advent of smartphones, smart appliances, artificial intelligence (AI), and machine learning (ML)-enabled cars has caused a shift in the way customers experience services. With the role of technology in the lives of customers increasing every day...
The only way to find out how Big Data is making the world a better place is by tracing its uses in healthcare. As per HIMSS, the amount of healthcare data being generated is increasing at an exponential rate of 48% a year, hence, healthcare...
Digitalized Subrogation
Optimized Processes in Claims Lifecycle and Straight Forward Claims Settlement in Fast track are some of the Buzzwords being articulated repeatedly when the Insurers look for improving their Loss Ratio.
5 Reasons Why: "AI"
The blog lays out the top five reasons why AI acts as a double edged sword for Cyber Security in Financial Services. Written by Sudip Lahiri, Head of Financial Services for Europe, the blog contends that institutions must be careful to look at AI as...
The 2019 World Economic Forum in Davos, Switzerland offered a melting pot of discussions around the most critical economic, social, and political issues faced by the world.

Jan 09, 2019

2019: Heralding a new era in financial services

Srinivasan Seshadri EVP & Head of Financial Services

Srinivasan Seshadri, Head of Financial Services for North America writes on what are the major trends to look out for in 2019. Looking at 5 key areas, Srini argues that financial services are making a major leap and building on to the ecosystem...
Energy Saver
It’s all about shifting your energy use to take advantage of lower rates especially at night and weekends to drive positive corporate, customer, and environmental benefits utilizing smart energy infrastructure. It will give all residential customers...
Student enrolment rates have gone up considerably, from 216 million to 380 million in 14 years. With increase in earnings of the working population and easier access to study material, the education industry is thriving. Growing internet penetration...
Digital Twin
One of Gartner’s Top 10 Strategic Technology Trends for 2017, digital twins aim to transform the virtual landscape. Many research firms are optimistic about its development, predicting that by 2018, companies who will invest in digital twin...
Digitql Age Biomakers
This blog focuses on the enhanced applicability of Digital Biomarkers (real time, continuous, data-driven signals) in some of the top therapeutic areas/conditions. Patient-facing devices have been the progenitors of digital biomarkers.
Data Management

Jan 10, 2018

Master Data Management in Aerospace & Defense: The Way Forward

Roy.T.Davis Industry Principal, Aerospace & Defense

As the volume of structured and unstructured data across your enterprise landscape continues to explode, ensuring real-time access to high-quality master data for your various stakeholders will be crucial. A failure to do so will hinder your ability...
Inventory Management
Inventory is the most significant investment across every industry, more so for the retail sector. In order to maximize the Return on Investment (ROI), each and every retailer must ensure that exuberant inventory investments are kept to the minimum...

Apr 09, 2019

The California Customer Privacy Act (CCPA)

Prakash Menon AVP & Industry Principal - Utilities

California’s new, landmark privacy law “The California Consumer Privacy Act” (CCPA), was unanimously passed by California lawmakers and signed into law by the Governor on June 28th, 2018. It gives California consumers unprecedented personal data...
Cross-border Settlement
Over a century ago, the assembly line changed the way automobiles were manufactured. Now, with automotive parts and materials being produced worldwide, the logistics involved in their shipping can be quite complicated. Bogged down by complex...

May 07, 2018

Web Based Enterprise Management

Sachin Sharma Technical Manager

WBEM being  a Set of Management and Internet Standard technologies unlike its predecessor which are protocols. It helps WBEM to be more protractible and hence simplify and promote the development of non-aligned platforms, tools, changeable...

Oct 13, 2017

Understanding the Current Expected Credit Loss (CECL) Model

Sivakumar Srinivasan Solutions Architect, Banking and financial services

CECL is the new accounting standard issued by Financial Accounting Standards Board (FASB) for the recognition and measurement of credit losses for loans, lease, guarantees, trade receivables, and debt securities.Stakeholders in the financial...

Rising tide of patient engagement in Healthcare
Avdhut Mohanrao Pure - Senior Management Trainee – Healthcare Sales Support | October 30, 2019

The next-generation patient engagement portal (PEP) will track patient journeys from end to end. Automated health chatbots will become an integral functionality of PEPs. Healthcare organizations will be able to use artificial intelligence (AI) to deliver personalized, compliant, and intelligent healthcare information naturally and conversationally. Telehealth/eHealth, another aspect of PEP will use telecommunications and virtual technology to deliver healthcare sans the traditional setup. This also includes virtual home healthcare to aid chronically ill patients with guidance on certain procedures from providers. Healthcare providers can use mobile health technology to access clinical information, communicate with patients, and offer real-time solutions. Patients can also utilize mHealth to access their clinical data through mobile-enabled patient portals and communicate with care givers.

Five Goals for Your Identity and Access Management Operations Software Factory: Part V
Nikhil Kumar - Principal Services Architect | October 16, 2019

Typically, organizations are cautioned against using agile methodologies for the initial IAM infrastructure setup and first deployment release of IAM integration. For organizations pursuing DevOps and agile approaches, there’s a path forward.

Goal 4 of this series, Making DevOps Agile, outlines some features that can easily be released using most of the preferred industry agile methodologies.

Top 5 Reasons to Engage an Agile Coach on the Way to Self-Sustainable Business Agility
Sue Laurent - Principal Product Marketing Manager | September 24, 2019

Successful organizations and smart employees often don’t see the need to change or struggle with reaching a consensus on what and how to change. Assessing and replacing old habits challenge the employees’ power structures and often, involving a third party can help identify and resolve friction points and gain consensus early in the process.

This blog outlines five compelling reasons for hiring an agile coach early on, so that the transformation can lead to true, self-sustaining, and impactful agile adoption.

Beyond Hospital Walls: consumer empowerment for faster, better and cost-effective care
Dr. Sandesh Prabhu - Associate Vice President | September 23, 2019

Digital healthcare enterprises today leverage data, are experience centric and outcome driven, and are keen on innovating. However, the key element that will determine the future of healthcare is consumer empowerment. RPM is a classic example of how the aspects of care have moved closer to consumers, thanks to technological advancements and accompanying regulations and incentive structures. Laws and regulatory bodies have also started propagating the mainstream adoption of care models enabled by RPM. As RPM brings health and care to consumers, innovation in technology is getting a boost as well, and this is just the beginning of true “self-service healthcare”!

Shantanu Baruah, HCL America <>; Shimona Chadha <>; Mohit Singh <>; Ishita Gupta <>; Mrinmoyee Maulik <>

Blockchain Technology and Clinical Trials
Nidhi Bajpai - GROUP MANAGER | September 16, 2019

Data hack, theft, or infringement are major issues which cannot be ignored when it comes to drug development. Trained professionals or hackers determine and manipulate vulnerabilities in a computer system and/or network to gain unauthorized access.

In principle, blockchain is a database which is decentralized. It may be regarded as a pooled set of information, which is shared, immutable and irrefutable – if changes have to be made, the database cannot be altered without the consent of relevant stakeholders.

Blocks are added to the blockchain in a chronological and linear sequence. Each block is linked to a preceding block and holds a timestamp. Also, blockchain eliminates the need to record the same data separately and thus eradicates the inadvertent errors that occur due to the need to capture duplicate records which are redundant.

Automated Cross Border Settlement: A Closer Look at the Automotive Supply Chain
Shankar Gopalkrishnan - Vice President, Manufacturing | September 3, 2019

Over a century ago, the assembly line changed the way automobiles were manufactured. Now, with automotive parts and materials being produced worldwide, the logistics involved in their shipping can be quite complicated. Bogged down by complex paperwork, siloed databases, manual processes, and extensive cross-checking, these international transactions cannot be efficient and more transparent. Automated cross-border settlement processes with the help of blockchain and distributed ledgers is the answer. Read on to find out how these technologies can automate supply chains in the automotive industry.

Reengineering RPA and AI for Digital Banking
Ritesh Jain - AVP and Head of Automation, HCL Technologies | August 5, 2019

As automation and AI technologies have matured, the financial industry has become one of its major proponents. These organizations are adopting Robotic Process Automation (RPA) and Artificial Intelligence (AI) solutions as a way to help them enhance revenue by innovating products faster on increasingly slimming profit margins. Read more..

5G- Transforming the business landscape for future TV and streaming services
Nitin Dwivedi - Deputy Manager | July 29, 2019

The 5G network took to the grand stage at CES, MWC, and NAB events earlier this year, confirming its significant potential to enhance the business models for both the telecom as well as the media and entertainment industry. For us, the 5G revolution will augment the outcomes around greater speed, global coverage, gesture-based interactive media, growing sources for revenues and gamified experiences, providing us with an enhanced future.

What’s All the Buzz About?
Dale Conwell - Vice President, Business Development | July 11, 2019

From coffee to caffeinated energy drinks, our appetite for a jolt of energy during our workday is part of our history and everyday rituals. Entire industries are built on the behavior. Quantitative evidence aside, how long were you willing to sit in line during your last visit to a Starbucks drive in… any questions? Read the blog to know more.

Channel surfing: How do consumers engage with your brand?
Dale Conwell - Vice President, Business Development | July 10, 2019

Offering anywhere/anytime connectivity to your brand is great but do you know how many of your consumers are actually speaking with you? You may be surprised to learn it’s a much smaller number than you thought (or want). Are you reaping the rewards of your “always on” customer service investments? Our recent channel surfing study suggests not.

To get at what is really going on here, we collaborated with Wilke Global to get two foundational questions in front of real world consumers:

  1. How do consumers find answers when they have questions about brands and products?
  2. In which channels do consumers prefer to contact brands?

The feedback received from over 300 responses to the survey are covered in this blog.