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Data Mining

Apr 08, 2019

Artificial Intelligence in Tech Industry


There are many concepts within the domain of artificial intelligence (AI), including machine learning (ML), deep learning, neural networks, natural learning processing (NLP), virtual reality (VR), Augmented Reality (AR), LSTM, and a few others. All...
Data Mining

Apr 08, 2019

Role of IoT and Data Mining in the Tech Industry

Saravana Nallakamu SAP Digital CX Practice Lead

The Internet of Things (IoT) is the network connecting the world of tangibles to that of the intangibles, that is, a network of physical objects connected to the software cloud. With the increasing popularity of IoT, new solutions are designed using...

Apr 05, 2019

Neural Networks: Inception and Insights

Saravana Nallakamu SAP Digital CX Practice Lead

The human brain has always been an object of fancy and of fantasy for the scientists of the world. Not just scientists and neurologists, but every human being has, at some point, thought of the infinite mysteries that lie inside their own heads....
Digital Customer
The advent of smartphones, smart appliances, artificial intelligence (AI), and machine learning (ML)-enabled cars has caused a shift in the way customers experience services. With the role of technology in the lives of customers increasing every day...
The only way to find out how Big Data is making the world a better place is by tracing its uses in healthcare. As per HIMSS, the amount of healthcare data being generated is increasing at an exponential rate of 48% a year, hence, healthcare...
Digitalized Subrogation
Optimized Processes in Claims Lifecycle and Straight Forward Claims Settlement in Fast track are some of the Buzzwords being articulated repeatedly when the Insurers look for improving their Loss Ratio.
5 Reasons Why: "AI"
The blog lays out the top five reasons why AI acts as a double edged sword for Cyber Security in Financial Services. Written by Sudip Lahiri, Head of Financial Services for Europe, the blog contends that institutions must be careful to look at AI as...
The 2019 World Economic Forum in Davos, Switzerland offered a melting pot of discussions around the most critical economic, social, and political issues faced by the world.

Jan 09, 2019

2019: Heralding a new era in financial services

Srinivasan Seshadri EVP & Head of Financial Services

Srinivasan Seshadri, Head of Financial Services for North America writes on what are the major trends to look out for in 2019. Looking at 5 key areas, Srini argues that financial services are making a major leap and building on to the ecosystem...
Years have passed since ‘going digital’ was considered a passing fad. Since then, digital transformation has proven itself to be a key priority for businesses across industries. Digital disruption has driven enterprises to evolve new business models...
Creating successful M&A in RCPG Industry

Jan 11, 2017

Creating successful M&A in RCPG Industry

Amitava Sengupta Executive Vice President - Digital Consulting, Digital and Analytics

M&A activities involve a lot of painstaking effort at a pre-merger stage to plan and to finally get to a point where the business case is understood and applied. Market conditions in the current age are intrinsically dynamic, and poor planning...
Top Healthcare Trends for 2016

Apr 21, 2016

Top Healthcare Trends for 2016

Gopiram Ramachandran Deputy General Manager

Three major trends continue to drive the health care industry in 2016 – Consumerism, Cost Reduction and Increased Value.The need of the hour is to closely examine the cause for these trends.
HCL Digital Transformation Maturity Matrix is an Assessment/ Index model for the analysis of a CSP’s organization on various tenets of Digital Transformation Journey. It helps customers take an objective view of Current state of the Organization,...
Fluid CX

Jul 27, 2020

Fluid CX: Driving customer engagement in the Experience Economy

Yatindra Mahajan Practice Head – Networks and Contact Center Services

Imagine entering a room full of strangers intending to interact with them. What if you are coming to buy, return, complain, or ask for help? What if one of the strangers turns out to know you well, is super quick with responses and addresses all...
Fog Computing is a horizontal capability that complements both cloud and edge computing. The theme is generally directed at tapping into services accessible from devices, such as payments, increasing personalized offers and retaining customers who...
Inovation through vertical

Sep 05, 2016

Mix IT up: M&E Innovation through Vertical Technology Integration

Anil Ganjoo Corporate Vice President Hi-Tech, RCPG, and TME

By leveraging an integrated IT infrastructure, Media and Entertainment companies can build a collaborative enterprise that would help them offer seamless and personalized content experiences across devices and touch points.
Hyper video
Hyper video is just that - for hyper active millennial who cannot wait to consume information. Or in simpler terms - it's clickable video. As Hyper Text allows you to navigate different pages by embedding links, Hyper-Video allows you to navigate...

Aug 05, 2019

Reengineering RPA and AI for Digital Banking

Ritesh Jain Vice President and Head of Automation

As automation and AI technologies have matured, the financial industry has become one of its major proponents. These organizations are adopting Robotic Process Automation (RPA) and Artificial Intelligence (AI) solutions as a way to help them enhance...

Rising tide of patient engagement in Healthcare
Avdhut Mohanrao Pure - Senior Management Trainee – Healthcare Sales Support | October 30, 2019

The next-generation patient engagement portal (PEP) will track patient journeys from end to end. Automated health chatbots will become an integral functionality of PEPs. Healthcare organizations will be able to use artificial intelligence (AI) to deliver personalized, compliant, and intelligent healthcare information naturally and conversationally. Telehealth/eHealth, another aspect of PEP will use telecommunications and virtual technology to deliver healthcare sans the traditional setup. This also includes virtual home healthcare to aid chronically ill patients with guidance on certain procedures from providers. Healthcare providers can use mobile health technology to access clinical information, communicate with patients, and offer real-time solutions. Patients can also utilize mHealth to access their clinical data through mobile-enabled patient portals and communicate with care givers.

Five Goals for Your Identity and Access Management Operations Software Factory: Part V
Nikhil Kumar - Principal Services Architect | October 16, 2019

Typically, organizations are cautioned against using agile methodologies for the initial IAM infrastructure setup and first deployment release of IAM integration. For organizations pursuing DevOps and agile approaches, there’s a path forward.

Goal 4 of this series, Making DevOps Agile, outlines some features that can easily be released using most of the preferred industry agile methodologies.

Top 5 Reasons to Engage an Agile Coach on the Way to Self-Sustainable Business Agility
Sue Laurent - Principal Product Marketing Manager | September 24, 2019

Successful organizations and smart employees often don’t see the need to change or struggle with reaching a consensus on what and how to change. Assessing and replacing old habits challenge the employees’ power structures and often, involving a third party can help identify and resolve friction points and gain consensus early in the process.

This blog outlines five compelling reasons for hiring an agile coach early on, so that the transformation can lead to true, self-sustaining, and impactful agile adoption.