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Robo Advisory
Reimagining Retail Investments with Robo-Advisory in the 21st Century The world of finance and investments is constantly evolving, as is the market for retail investment services. From the earliest telephonic exchanges to AI-driven volume trading...
Predictive analytics has the potential to enhance value-based care for patients while also driving down costs for payers and providers. As value-based care becomes the norm, next gen enterprises need to leverage predictive analytics to improve...

Apr 12, 2019

Rise of Chatbots


A chatbot is loosely defined as a computer program which conducts conversation via auditory and textual methods. It is derived from the word “ChatterBot”, coined by Michael Mauldin in 1994. There are several derivatives – verbot, smartbot...
Capital Market

Apr 11, 2019

Capital Markets – Regulatory environment for 2019

Kinsuk Mitra Director of Finance, Risk and Compliance

What's ahead of regulations for Capital Markets? In today's rapidly evolving marketplace environment, let us take a closer  look at the regulatory requirements of capitals markets this year which can help to address the key business...

Apr 09, 2019

The California Customer Privacy Act (CCPA)

Prakash Menon AVP & Industry Principal - Utilities

California’s new, landmark privacy law “The California Consumer Privacy Act” (CCPA), was unanimously passed by California lawmakers and signed into law by the Governor on June 28th, 2018. It gives California consumers unprecedented personal data...
Data Mining

Apr 08, 2019

Artificial Intelligence in Tech Industry


There are many concepts within the domain of artificial intelligence (AI), including machine learning (ML), deep learning, neural networks, natural learning processing (NLP), virtual reality (VR), Augmented Reality (AR), LSTM, and a few others. All...
Data Mining

Apr 08, 2019

Role of IoT and Data Mining in the Tech Industry

Saravana Nallakamu SAP Digital CX Practice Lead

The Internet of Things (IoT) is the network connecting the world of tangibles to that of the intangibles, that is, a network of physical objects connected to the software cloud. With the increasing popularity of IoT, new solutions are designed using...

Apr 05, 2019

Neural Networks: Inception and Insights

Saravana Nallakamu SAP Digital CX Practice Lead

The human brain has always been an object of fancy and of fantasy for the scientists of the world. Not just scientists and neurologists, but every human being has, at some point, thought of the infinite mysteries that lie inside their own heads....
Digital Customer
The advent of smartphones, smart appliances, artificial intelligence (AI), and machine learning (ML)-enabled cars has caused a shift in the way customers experience services. With the role of technology in the lives of customers increasing every day...
Empowering French Enterprises
France has aspired to become a "digital republic" and has invested heavily in digital innovation. The French government has supported its digital champions and provides the necessary infrastructure for hyper-innovation. French companies, are now,...
Student enrolment rates have gone up considerably, from 216 million to 380 million in 14 years. With increase in earnings of the working population and easier access to study material, the education industry is thriving. Growing internet penetration...
Present day Industry & its complexities
Blockchain is clearly a game-changer – with the power to disrupt the way goods are produced, marketed, purchased, or consumed - while also transforming tracking and customer feedback flowcharts.
Designing Multi-experience Contact Centers Powered By AI

Jan 15, 2021

Designing Multi-experience Contact Centers Powered By AI

Yatindra Mahajan Practice Head – Networks and Contact Center Services

In most cases, poor omnichannel CX strategy ties back to poor execution to boost customer engagement. Organizations have simply bolted on multichannel support in their contact center operations for new channels like social media, web chat, and SMS....
Internet of Things
IoT- The Internet of Things has been the most influential “thing” in the Pop culture of Internet (since internet, if I may) since 2015. From smart TVs, wearables, Online shopping suggestion lists, smart fridge, connected health, power systems around...
Business centricity for customer success
.The most successful brands are built on authenticity. Elaborate PR campaigns and flashy adverts only draws attention to your business. It cannot be a substitute for the interaction with your customers. The sudden proliferation in startups and...
Blockchain is the technology that underlies cryptocurrencies like bitcoin and Ethereum. It records transactions on a public, distributed ledger and gets rid of the need for a third party in most cases. The technology is touted as faster and more...
Responsible investing through ESG lens

Nov 19, 2020

Responsible investing through ESG lens

Avinash Dave Global Practice Manager, Capital Markets Services, Financial Services

The infamous $100 billion company of 2000, Enron Corporation, was named “America’s most Innovative Company” for six consecutive years before it declared bankruptcy in 2001. It was revealed of practicing systemic and creatively planned accounting...
Vimal Jain

CCAR - Comprehensive Capital Analysis and Review
Vimal Jain - Senior Business Manager, Capital Markets practice, HCL Financial services | March 23, 2020

CCAR is a united states regulatory framework governed by Federal reserve to assess, regulate & supervise large US banks that are too big to fail. Post 2008 Global economic crisis/subprime crisis/Recession, resulted in economic collapse of US largest banks which resulted in government bailing out financial institutions like, “AIG” & “Fannie mae”

CCAR is set of requirements from regulators to oversee bank holding companies with average total assets of $50bn. Requirements address capital adequacy, capital distribution, and capital planning process under base and stress economic scenarios CCAR is a kind of stress testing steered by federal reserve board. Supervisory stress test are integral part of prudential regulation across number of banks jurisdiction. CCAR report provides view on the industry facing economic risk, cyber risk and emerging risk from financial technology companies as whole and show comparison among different institutions

Prakash Menon

Decarbonizing the Grid: Resilience at the Edge
Prakash Menon - AVP & Industry Principal - Utilities | March 6, 2020

Over the last few years, electric grids have been decentralizing, resulting in wider use of distributed resources with energy flow happening bi-directionally as well as laterally. Utility companies are increasingly implementing solutions such as advanced distribution management systems (ADMS), distributed energy resources management systems (DERMS), virtual power plants, and the internet of things (IoT). Additionally, innovations in the field of artificial intelligence (AI) and machine language (ML) as well as smart sensors becoming cheaper with time are enabling new operational capabilities and business models.

However, there are other factors beyond technology that play a critical role in decarbonizing the electric grid. Government policies play a crucial role in the business strategies of energy and utilities (E&U) companies. Similarly, these companies also need to factor evolving customer expectations and preferences while planning their offerings. Moreover, the emergence of renewable and alternative energy sources, and the economics around them, has given E&U companies plenty to think about. In short, E&U providers are faced with the need to revisit their business models and redefine their offerings in order to not just stay relevant in the changed paradigm, but also to champion the environmental cause.

How Automotive ECU Linkage for better Track and Trace can save the day
Venkata “Raj” Parchuri - AVP and Industry Principal Manufacturing Vertical | February 3, 2020

Product recall is an expensive proposition for the automotive sector. A solution based on blockchain consortium eliminates this issue by providing a comprehensive ledger version at a VIN level across the automotive value chain. Comprehensive regulatory reporting also gains expedition. The technology also promotes data security among stakeholders. Car manufacturers can maintain a tamper-proof log of crucial records and identify vehicles that require recall in no time. Software complexity and distributed sources of firmware/ECU are some other challenges plaguing the sector. Automotive ECU linkage is a proactive solution in this case. It enhances authentication, offers long-term sustainability, and smooth operational efficiency for the sector.