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workplace In 2021

Apr 08, 2021

5 Trends likely to dominate the workplace In 2021

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

In this insightful blog, Rakshit Ghura, VP and Global Head, Digital Workplace Services, HCL Technologies, lists down 5 broad workplace trends that will see greater adoption and growth in the near future. Read the blog to discover the evolving...
AI Need of the Hour
In current times, Artificial Intelligence and Machine Learning is no more a “good to have”. Rather, it is the “need of the hour” for any industry’s marketing strategy, and the media & entertainment industry is no exception. The media industry...
5G Revolution is beyond the corner
Imagine a world where you can have a 3D full immersion conference call with your colleagues wherever they may physically be in the world…Imagine a world where you can easily live stream on Instagram, a goal scored by your favourite player during...
Unlock the value of existing Ariba investments

Jan 20, 2021

Unlock the value of existing Ariba investments

Nicholas McFetrich SAP Digital Transformation Architect, EMEA

Are you not realizing the value you expected from your SAP Ariba indirect procurement solution? This blog provides some guidelines to help you optimize your existing SAP on-premise or Ariba solution to deliver increased value. Our approach is...
The Future of eCommerce
Companies can no longer simply rely on a brand name to ensure growth and customer loyalty. Customers are increasingly adopting the digital “lifestyle,” and it is imperative that companies proactively prepare for their future in a digital economy. It...

Jan 20, 2021

User Experience (UX) Redefined with Intelligence

Subhayu De Sarkar Senior Technical Specialist SAP

Moving with shifts in the global technology paradigm, SAP has focused on adopting AI capabilities in their products to offer transformation to intelligent enterprises. SAP has infused the power of intelligence into their UX, opening up new avenues...
Designing Multi-experience Contact Centers Powered By AI

Jan 15, 2021

Designing Multi-experience Contact Centers Powered By AI

Yatindra Mahajan Practice Head – Networks and Contact Center Services

In most cases, poor omnichannel CX strategy ties back to poor execution to boost customer engagement. Organizations have simply bolted on multichannel support in their contact center operations for new channels like social media, web chat, and SMS....
Carving a Future for Remote WorkSpaces

Dec 24, 2020

Carving a Future for Remote Workspaces

Sayantan Saha Product Manager - Digital Workplace Business

The global pandemic caused by the novel coronavirus has disrupted lives on an unprecedented scale. The virus has affected the lives of millions and wreaked havoc in the business landscape as well. As a result, production is at a historical low and...
Business Continuity
While the entire world struggles with the COVID-19 pandemic and its cascading repercussions, it has become increasingly difficult for businesses to sell products that involve customers to 'look, touch and feel’. When it comes to previewing a Cabin...
Predictive analytics has the potential to enhance value-based care for patients while also driving down costs for payers and providers. As value-based care becomes the norm, next gen enterprises need to leverage predictive analytics to improve...
Experience Level Agreement

Jun 12, 2020

Experience Level Agreement: Shifting Emphasis from Services to Outcomes

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

Read this blog to understand why moving to from SLAs to XLAs model can help enterprises to directly align their end-user’s digital experiences with their business outcomes, increase employee engagement, improve productivity, and reputation.
Future of the customer engagement journey in utilities
Customer relationship is one of the key parameters of success for any organization. It is a two-way street between the company and its customers. In a relationship, if one party is changing the perception drastically, then others should also change...
AI Need of the Hour
In current times, Artificial Intelligence and Machine Learning is no more a “good to have”. Rather, it is the “need of the hour” for any industry’s marketing strategy, and the media & entertainment industry is no exception. The media industry...
Today, organizations around the globe are making efforts to make their products and services accessible to people with special needs. Engineers must ensure they create products and services that are accessible to people with disabilities.
Accessible User Experiences

Oct 04, 2017

Creating Accessible User Experiences

Vijay Guntur Corporate Vice President - ERS HiTech and Communications

People with Disabilities (PWD), with an estimated population of 1.3 billion globally, make up an emerging market the size of China1. With Friends and Family included (friends and family have an emotional connect with PWD, and act on the same), PWD...

Jul 07, 2015

AngularJS for Single Page Applications

Indronil Ghosh Assoicate Technical Manager

When we decided to explore the JavaScript world, we tried to overcome most of the shortcomings we had experienced in Flex.
The digital age is firmly upon us and the traditional industries like manufacturing, and generally all B2B industries, are finding it tough to be market relevant in this new experience economy. Irrespective of the size of the company, some common...

Service Design for User Experience: An Illustration
Prafull Verma - Fellow & Practice Leader - Unified Services Management | December 11, 2015

In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for user experience. In this blog, I wish to emphasize on  end user experience based service design, with an example of Apple’s 3D Touch.

Human Multitasking and its Cognitive Effects
Neha Srivastava - Deputy Manager | February 4, 2015

User Mental Model

Visual Design vs. Usability
Rahul Ranjan Nigam - Senior Designer - Creative Design | January 29, 2015

You must be hearing words like UX/UI/VD and it is quite fascinating that ‘Visual Design & Usability’ are hot topics in Tinsel Town these days.

Usability is a study of the interactive user experience associated with a user interface, such as websites, software and mobile applications.  It is about usefulness, competence and the contentment of the user. Usability helps users execute their desired tasks proficiently and successfully.