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Celebrating the Past and Inspiring the Future
62
The first virtual global Pega Day event organized on 16th July 2021, to celebrate the decade long HCL and Pega partnership. The theme “celebrating the past and inspiring the future” was a grand success and we look forward to...
Accelerate Bank 4.0 with HCL Ziva
53

Aug 27, 2021

Accelerate Bank 4.0 with HCL Ziva

Raman Sharma Associate Director

The generally used term “banking hours” has lost its relevance these days. It’s because banking is as much impacted by hyper-consumerism as any other business. Therefore, it requires banks to be always available to support banking needs. A customer...
Workplace Industry Solutions and Experiences
67

Aug 19, 2021

Fluid WISE – Workplace Industry Solutions and Experiences

Nikhil Singh Deputy General Manager - DWP Product Group

The modern workplace acts as a lynchpin for the enterprise in its pursuit of productivity and employee experience. This paradigm change has forced organizations everywhere to rethink how technology, processes and people can work together to achieve...
Seven Myths About Modern Contact Centers
47

Aug 05, 2021

Seven Myths About Modern Contact Centers

Julian Frank General Manager & Senior Solutions Architect

We are in the new financial year and witnessing the new waves of COVID. It is time to reflect upon the decisions made last year. Had it been a standard year, enterprises would have been rewarding the change-makers and implementing their perspectives...
Librestream
341

Jul 21, 2021

HCL and Librestream: Offering Critical Remote IT Services Across Industries

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

AR technology offers workforces the unique ability to receive just-in-time training and provide users with an immersive ‘see what I see’ experience, even in environments with low bandwidths. HCL and Librestream together have helped numerous leading...
OTT Platforms – A UX Design Perspective
206
Every OTT platform has a distinct target audience and content that underline its purpose. Each OTT platform requires a distinct design approach and aesthetic. Understanding the requirement and pain points of consumers, coming up with a solution to...
Collaboration at Telco Edge
231

Jun 11, 2021

Collaboration at Telco Edge

Anchal Sardana Associate General Manager

The promise of stringent low latency use cases in 5G can be only fulfilled by MEC. It’s an enabler in 5G to provide an enhanced customer experience and plays a crucial role in making new age digital services like autonomous car, AR/VR gaming, drone...
Unlocking the Door to Successful
83
Helping your organization to successfully adopt a new technology isn’t as simple as asking them to use it. To facilitate proper adoption, organizations need to provide useful and relevant training and support materials. Creating and developing...
10 Things to consider when Implementing a Commerce website
79
If you have been thinking about implementing a commerce website for your business, there’s never been a better time to go online.
Celebrating the Past and Inspiring the Future
62
The first virtual global Pega Day event organized on 16th July 2021, to celebrate the decade long HCL and Pega partnership. The theme “celebrating the past and inspiring the future” was a grand success and we look forward to...
Librestream
341

Jul 21, 2021

HCL and Librestream: Offering Critical Remote IT Services Across Industries

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

AR technology offers workforces the unique ability to receive just-in-time training and provide users with an immersive ‘see what I see’ experience, even in environments with low bandwidths. HCL and Librestream together have helped numerous leading...
LSH
3,343
Predictive analytics has the potential to enhance value-based care for patients while also driving down costs for payers and providers. As value-based care becomes the norm, next gen enterprises need to leverage predictive analytics to improve...
workplace In 2021
576

Apr 08, 2021

5 Trends likely to dominate the workplace In 2021

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

In this insightful blog, Rakshit Ghura, VP and Global Head, Digital Workplace Services, HCL Technologies, lists down 5 broad workplace trends that will see greater adoption and growth in the near future. Read the blog to discover the evolving...
Collaboration at Telco Edge
231

Jun 11, 2021

Collaboration at Telco Edge

Anchal Sardana Associate General Manager

The promise of stringent low latency use cases in 5G can be only fulfilled by MEC. It’s an enabler in 5G to provide an enhanced customer experience and plays a crucial role in making new age digital services like autonomous car, AR/VR gaming, drone...
OTT Platforms – A UX Design Perspective
206
Every OTT platform has a distinct target audience and content that underline its purpose. Each OTT platform requires a distinct design approach and aesthetic. Understanding the requirement and pain points of consumers, coming up with a solution to...
How to Craft User-Centered Applications?
1,454
Understand why participation of users during the design and development process leads to a more user friendly and user satisfying application.
Accelerate Bank 4.0 with HCL Ziva
53

Aug 27, 2021

Accelerate Bank 4.0 with HCL Ziva

Raman Sharma Associate Director

The generally used term “banking hours” has lost its relevance these days. It’s because banking is as much impacted by hyper-consumerism as any other business. Therefore, it requires banks to be always available to support banking needs. A customer...
Card Sorting Blog
926
Card sorting helps us understand users’ perception of the information space where a group of SMEs or users provide inputs, based on which, the information architecture is defined. Read to know how it can benefit you
Prafull Verma

Service Design for User Experience: An Illustration
Prafull Verma - Fellow & Chief Architect - Unified Services Management | December 11, 2015
1121 Views

In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for user experience. In this blog, I wish to emphasize on  end user experience based service design, with an example of Apple’s 3D Touch.


Neha Srivastava

Human Multitasking and its Cognitive Effects
Neha Srivastava - Deputy Manager | February 4, 2015
2370 Views

User Mental Model


Rahul Ranjan Nigam

Visual Design vs. Usability
Rahul Ranjan Nigam - Senior Designer - Creative Design | January 29, 2015
1614 Views

You must be hearing words like UX/UI/VD and it is quite fascinating that ‘Visual Design & Usability’ are hot topics in Tinsel Town these days.

Usability is a study of the interactive user experience associated with a user interface, such as websites, software and mobile applications.  It is about usefulness, competence and the contentment of the user. Usability helps users execute their desired tasks proficiently and successfully.