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Creating Meaningful CX with Facial Expression Mapping
35

Jun 30, 2020

Creating Meaningful CX with Facial Expression Mapping

Rakshit Ghura Vice President & Global Service Leader – Digital Workplace Services

Read this blog to learn how enterprises can leverage technologies like machine learning and AI to recognise human facial expression to create meaningful CX in B2B and B2C businesses.
Experience Level Agreement
130

Jun 12, 2020

Experience Level Agreement: Shifting Emphasis from Services to Outcomes

Rakshit Ghura Vice President & Global Service Leader – Digital Workplace Services

Read this blog to understand why moving to from SLAs to XLAs model can help enterprises to directly align their end-user’s digital experiences with their business outcomes, increase employee engagement, improve productivity, and reputation.
lifelong learning
116
Gone are the days when one would get into a job after graduation and retire while doing the same thing in the same organization. We are now living in dynamic and exciting times, thanks to the advent of new technologies every day. A professional’s...
xOTB, EDGE’s
283

Dec 18, 2019

xOTB, EDGE’s Design System

Ramu P Group Project Manager

As organizations across the globe embark on digital transformation, they experience a need to fast-track their product-development lifecycle. Clients, to have an edge with the competitors, are looking at design as the key differentiator and are...
xOTB, EDGE’s
98

Dec 18, 2019

xOTB, EDGE’s Design System- Part 2

Ramu P Group Project Manager

As organizations across the globe embark on digital transformation, they experience a need to fast-track their product-development lifecycle. Clients, to have an edge with the competitors, are looking at design as the key differentiator and are...
Tech Vs People
93
This blog, the third in a five-part series, explains how ‘starting at the end’ of a change program  can help organisations avoid ‘technology-shock’:  the situation where people find they have to use new technology without being adequately...
objectives are the golden
81
Building a successful transformation program is similar to improving a house: planning for success starts with a clear design of the desired end-state.  In this blog, the second in a series of five, we walk you through the parallels, assessing...
Industry 4.0
591

Aug 07, 2019

Industry 4.0: The next new wave across industries

Debabrata Biswal Head-Telecommunications Vertical-Americas

Industry 4.0 framework is a new mindset geared for Emerging Technologies. As we exit the third industrial revolution marked by process-level automation, business leaders are engaging wit IoT (internet of things), analytics, cloud based...
IoT Device Management
1,234
With a plethora of connected devices, the drive to support diverse use cases across industrial IoT platform scope needs to go beyond device management functions (Onboarding, provisioning, monitoring, and maintaining).  A comprehensive unified...
Experience Level Agreement
130

Jun 12, 2020

Experience Level Agreement: Shifting Emphasis from Services to Outcomes

Rakshit Ghura Vice President & Global Service Leader – Digital Workplace Services

Read this blog to understand why moving to from SLAs to XLAs model can help enterprises to directly align their end-user’s digital experiences with their business outcomes, increase employee engagement, improve productivity, and reputation.
LSH
2,147
Predictive analytics has the potential to enhance value-based care for patients while also driving down costs for payers and providers. As value-based care becomes the norm, next gen enterprises need to leverage predictive analytics to improve...
Creating Meaningful CX with Facial Expression Mapping
35

Jun 30, 2020

Creating Meaningful CX with Facial Expression Mapping

Rakshit Ghura Vice President & Global Service Leader – Digital Workplace Services

Read this blog to learn how enterprises can leverage technologies like machine learning and AI to recognise human facial expression to create meaningful CX in B2B and B2C businesses.
User Experience Design
972

Dec 11, 2015

Service Design for User Experience: An Illustration

Prafull Verma Fellow & Practice Leader - Unified Services

In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for...
Ionic Framework for Hybrid Mobile Applications
1,316
The Ionic framework is a web-based technology used for mobile app development - a crucial missing piece for UI developers until now.
Lucrative opportunity
1,401

Sep 11, 2018

IoT in Smart Homes: A Lucrative Opportunity

Apoorv Iyer SVP , Engineering Services

It is estimated that by 2025, 10% of households globally will be Smart Homes. The total Smart Home market is worth $ 24 BN. The proliferation of IoT sensors in devices, the increased need to operate, monitor and centralize control of these sensors,...
ADAS
2,494
The digital age is firmly upon us and the traditional industries like manufacturing, and generally all B2B industries, are finding it tough to be market relevant in this new experience economy. Irrespective of the size of the company, some common...
Automobiles
751

Jul 12, 2018

The next Mobile is the Automobile

Magesh Srinivasan Global Head – Connected Cars & A.I.

As smartphones become the ‘eye of storm’ fuelling the digital transformation of life on planet Earth, the emerging smart mobility solutions ecosystem will create, capture and deliver value to B2B as well as B2C use cases. Blockchain – the new ‘kid...

Service Design for User Experience: An Illustration
Prafull Verma - Fellow & Practice Leader - Unified Services Management | December 11, 2015
972 Views

In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for user experience. In this blog, I wish to emphasize on  end user experience based service design, with an example of Apple’s 3D Touch.


Human Multitasking and its Cognitive Effects
Neha Srivastava - Deputy Manager | February 4, 2015
1814 Views

User Mental Model


Visual Design vs. Usability
Rahul Ranjan Nigam - Senior Designer - Creative Design | January 29, 2015
1352 Views

You must be hearing words like UX/UI/VD and it is quite fascinating that ‘Visual Design & Usability’ are hot topics in Tinsel Town these days.

Usability is a study of the interactive user experience associated with a user interface, such as websites, software and mobile applications.  It is about usefulness, competence and the contentment of the user. Usability helps users execute their desired tasks proficiently and successfully.