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Category blogs - Featured

Skipping User Research – A Good or Bad Choice?
572

Skipping User Research – A Good or Bad Choice?

Instead of skipping the user research phase due to time constraints the Lean UX can be used as an option that works around the assumptions of user needs.

Apurvo Ghosh - Senior Designer

Blog Category Listing

Unlock the value of existing Ariba investments
11

Jan 20, 2021

Unlock the value of existing Ariba investments

Nicholas McFetrich SAP Digital Transformation Architect, EMEA

Are you not realizing the value you expected from your SAP Ariba indirect procurement solution? This blog provides some guidelines to help you optimize your existing SAP on-premise or Ariba solution to deliver increased value. Our approach is...
The Future of eCommerce
15

Jan 20, 2021

The Future of eCommerce: Three Emerging Technology Trends Transforming Retail Experiences

Saravana Nallakamu SAP Digital CX Practice Lead

Companies can no longer simply rely on a brand name to ensure growth and customer loyalty. Customers are increasingly adopting the digital “lifestyle,” and it is imperative that companies proactively prepare for their future in a digital economy. It...
EPS
16

Jan 20, 2021

User Experience (UX) Redefined with Intelligence

Subhayu De Sarkar Senior Technical Specialist SAP

Moving with shifts in the global technology paradigm, SAP has focused on adopting AI capabilities in their products to offer transformation to intelligent enterprises. SAP has infused the power of intelligence into their UX, opening up new avenues...
Designing Multi-experience Contact Centers Powered By AI
74

Jan 15, 2021

Designing Multi-experience Contact Centers Powered By AI

Yatindra Mahajan Practice Head – Networks and Contact Center Services

In most cases, poor omnichannel CX strategy ties back to poor execution to boost customer engagement. Organizations have simply bolted on multichannel support in their contact center operations for new channels like social media, web chat, and SMS....
Carving a Future for Remote WorkSpaces
45

Dec 24, 2020

Carving a Future for Remote Workspaces

Sayantan Saha Product Manager - Digital Workplace Business

The global pandemic caused by the novel coronavirus has disrupted lives on an unprecedented scale. The virus has affected the lives of millions and wreaked havoc in the business landscape as well. As a result, production is at a historical low and...
Business Continuity
117

Dec 16, 2020

HCL helps to transform an Aerospace customer’s conventional system testing approach to ensure business continuity in the new normal

Sam Swaro Associate Vice President

While the entire world struggles with the COVID-19 pandemic and its cascading repercussions, it has become increasingly difficult for businesses to sell products that involve customers to 'look, touch and feel’. When it comes to previewing a Cabin...
SafeSense
146

Nov 26, 2020

Reopen your workplace with confidence and provide employees with peace of mind

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

With an increased need to return to the workplace, companies must leverage technology to enforce safety measures and bring real-time safety assurance to employee experience. HCL SafeSense is a precision focused solution that relies on real-time face...
Future of the customer engagement journey in utilities
132

Nov 17, 2020

Future of the customer engagement journey in utilities

Kamal Arora Associate General Manager

Customer relationship is one of the key parameters of success for any organization. It is a two-way street between the company and its customers. In a relationship, if one party is changing the perception drastically, then others should also change...
Effective Change and Adoption Communication
88

Oct 29, 2020

Effective Change and Adoption Communication

Dr Amelia Mosquera-Pardo Change and Adoption Lead Consultant

Dr Amelia Mosquera-Pardo, Change and Adoption Lead Consultant, HCL Technologies, lists out 4 components that make up an effective change and adoption communication plan. Read this blog to know more.
Designing Multi-experience Contact Centers Powered By AI
74

Jan 15, 2021

Designing Multi-experience Contact Centers Powered By AI

Yatindra Mahajan Practice Head – Networks and Contact Center Services

In most cases, poor omnichannel CX strategy ties back to poor execution to boost customer engagement. Organizations have simply bolted on multichannel support in their contact center operations for new channels like social media, web chat, and SMS....
LSH
2,878

Apr 30, 2019

The Rise of Personalized Medicine with Predictive Analytics

Pawan Sohi VP, Customer Advocacy

Predictive analytics has the potential to enhance value-based care for patients while also driving down costs for payers and providers. As value-based care becomes the norm, next gen enterprises need to leverage predictive analytics to improve...
Carving a Future for Remote WorkSpaces
45

Dec 24, 2020

Carving a Future for Remote Workspaces

Sayantan Saha Product Manager - Digital Workplace Business

The global pandemic caused by the novel coronavirus has disrupted lives on an unprecedented scale. The virus has affected the lives of millions and wreaked havoc in the business landscape as well. As a result, production is at a historical low and...
How to Craft User-Centered Applications?
1,121

Jun 29, 2015

How to Craft User-Centered Applications?

Praveen Sharma Designer

Understand why participation of users during the design and development process leads to a more user friendly and user satisfying application.
SafeSense
146

Nov 26, 2020

Reopen your workplace with confidence and provide employees with peace of mind

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

With an increased need to return to the workplace, companies must leverage technology to enforce safety measures and bring real-time safety assurance to employee experience. HCL SafeSense is a precision focused solution that relies on real-time face...
ADAS
2,707

Nov 27, 2018

TWIN2TWIN™ – a new paradigm in Enterprise Digital Transformation

Hirren Turakhia SVP - ERS Sales

The digital age is firmly upon us and the traditional industries like manufacturing, and generally all B2B industries, are finding it tough to be market relevant in this new experience economy. Irrespective of the size of the company, some common...
COVID is causing us to lose touch
339

Aug 31, 2020

COVID is causing us to lose touch

Rahul Singh President, Financial Services

The age of contactless payments is well and truly here to stay leading to an explosion in contactless online and mobile payment options
flex2angularjs
5,486

Jul 07, 2015

AngularJS for Single Page Applications

Indronil Ghosh Assoicate Technical Manager

When we decided to explore the JavaScript world, we tried to overcome most of the shortcomings we had experienced in Flex.
GraphQL
102

Oct 28, 2020

Why Use GraphQL with ReactJS

Shalabh Goel Lead engineer

GraphQL is becoming the new standard for data-driven applications. So you’ve been constructing and using REST API’s for quite some time now and short while ago started hearing about GraphQL — a new hype in the field of API technologies. Some says it...
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Service Design for User Experience: An Illustration
Prafull Verma - Fellow & Practice Leader - Unified Services Management | December 11, 2015
1030 Views

In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for user experience. In this blog, I wish to emphasize on  end user experience based service design, with an example of Apple’s 3D Touch.

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Human Multitasking and its Cognitive Effects
Neha Srivastava - Deputy Manager | February 4, 2015
2049 Views

User Mental Model

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Visual Design vs. Usability
Rahul Ranjan Nigam - Senior Designer - Creative Design | January 29, 2015
1456 Views

You must be hearing words like UX/UI/VD and it is quite fascinating that ‘Visual Design & Usability’ are hot topics in Tinsel Town these days.

Usability is a study of the interactive user experience associated with a user interface, such as websites, software and mobile applications.  It is about usefulness, competence and the contentment of the user. Usability helps users execute their desired tasks proficiently and successfully.