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Category blogs - Featured

Skipping User Research – A Good or Bad Choice?
602

Skipping User Research – A Good or Bad Choice?

Instead of skipping the user research phase due to time constraints the Lean UX can be used as an option that works around the assumptions of user needs.

Apurvo Ghosh - Senior Designer

Blog Category Listing

workplace In 2021
16

Apr 08, 2021

5 Trends likely to dominate the workplace In 2021

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

In this insightful blog, Rakshit Ghura, VP and Global Head, Digital Workplace Services, HCL Technologies, lists down 5 broad workplace trends that will see greater adoption and growth in the near future. Read the blog to discover the evolving...
AI Need of the Hour
184

Mar 10, 2021

Artificial Intelligence : Need of the hour and much beyond for Media & Entertainment Industry

Khushboo Gupta Senior Project Manager

In current times, Artificial Intelligence and Machine Learning is no more a “good to have”. Rather, it is the “need of the hour” for any industry’s marketing strategy, and the media & entertainment industry is no exception. The media industry...
5G Revolution is beyond the corner
67

Feb 17, 2021

5G Revolution is beyond the corner: will Open RAN help in making it real?

Giacomo Capodiferro Solution Architect

Imagine a world where you can have a 3D full immersion conference call with your colleagues wherever they may physically be in the world…Imagine a world where you can easily live stream on Instagram, a goal scored by your favourite player during...
Unlock the value of existing Ariba investments
60

Jan 20, 2021

Unlock the value of existing Ariba investments

Nicholas McFetrich SAP Digital Transformation Architect, EMEA

Are you not realizing the value you expected from your SAP Ariba indirect procurement solution? This blog provides some guidelines to help you optimize your existing SAP on-premise or Ariba solution to deliver increased value. Our approach is...
The Future of eCommerce
77

Jan 20, 2021

The Future of eCommerce: Three Emerging Technology Trends Transforming Retail Experiences

Saravana Nallakamu SAP Digital CX Practice Lead

Companies can no longer simply rely on a brand name to ensure growth and customer loyalty. Customers are increasingly adopting the digital “lifestyle,” and it is imperative that companies proactively prepare for their future in a digital economy. It...
EPS
141

Jan 20, 2021

User Experience (UX) Redefined with Intelligence

Subhayu De Sarkar Senior Technical Specialist SAP

Moving with shifts in the global technology paradigm, SAP has focused on adopting AI capabilities in their products to offer transformation to intelligent enterprises. SAP has infused the power of intelligence into their UX, opening up new avenues...
Designing Multi-experience Contact Centers Powered By AI
256

Jan 15, 2021

Designing Multi-experience Contact Centers Powered By AI

Yatindra Mahajan Practice Head – Networks and Contact Center Services

In most cases, poor omnichannel CX strategy ties back to poor execution to boost customer engagement. Organizations have simply bolted on multichannel support in their contact center operations for new channels like social media, web chat, and SMS....
Carving a Future for Remote WorkSpaces
88

Dec 24, 2020

Carving a Future for Remote Workspaces

Sayantan Saha Product Manager - Digital Workplace Business

The global pandemic caused by the novel coronavirus has disrupted lives on an unprecedented scale. The virus has affected the lives of millions and wreaked havoc in the business landscape as well. As a result, production is at a historical low and...
Business Continuity
149

Dec 16, 2020

HCL helps to transform an Aerospace customer’s conventional system testing approach to ensure business continuity in the new normal

Sam Swaro Associate Vice President

While the entire world struggles with the COVID-19 pandemic and its cascading repercussions, it has become increasingly difficult for businesses to sell products that involve customers to 'look, touch and feel’. When it comes to previewing a Cabin...
LSH
3,070

Apr 30, 2019

The Rise of Personalized Medicine with Predictive Analytics

Pawan Sohi VP, Customer Advocacy

Predictive analytics has the potential to enhance value-based care for patients while also driving down costs for payers and providers. As value-based care becomes the norm, next gen enterprises need to leverage predictive analytics to improve...
Human Multitasking and its Effects
2,178

Feb 04, 2015

Human Multitasking and its Cognitive Effects

Neha Srivastava Deputy Manager

Experience Level Agreement
796

Jun 12, 2020

Experience Level Agreement: Shifting Emphasis from Services to Outcomes

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

Read this blog to understand why moving to from SLAs to XLAs model can help enterprises to directly align their end-user’s digital experiences with their business outcomes, increase employee engagement, improve productivity, and reputation.
Future of the customer engagement journey in utilities
208

Nov 17, 2020

Future of the customer engagement journey in utilities

Kamal Arora Associate General Manager

Customer relationship is one of the key parameters of success for any organization. It is a two-way street between the company and its customers. In a relationship, if one party is changing the perception drastically, then others should also change...
AI Need of the Hour
184

Mar 10, 2021

Artificial Intelligence : Need of the hour and much beyond for Media & Entertainment Industry

Khushboo Gupta Senior Project Manager

In current times, Artificial Intelligence and Machine Learning is no more a “good to have”. Rather, it is the “need of the hour” for any industry’s marketing strategy, and the media & entertainment industry is no exception. The media industry...
Istock
1,843

Nov 30, 2016

Accessibility Engineering: Doing it the right way

Hardik Baweja Business Analyst

Today, organizations around the globe are making efforts to make their products and services accessible to people with special needs. Engineers must ensure they create products and services that are accessible to people with disabilities.
Accessible User Experiences
412

Oct 04, 2017

Creating Accessible User Experiences

Vijay Guntur Corporate Vice President - ERS HiTech and Communications

People with Disabilities (PWD), with an estimated population of 1.3 billion globally, make up an emerging market the size of China1. With Friends and Family included (friends and family have an emotional connect with PWD, and act on the same), PWD...
flex2angularjs
5,574

Jul 07, 2015

AngularJS for Single Page Applications

Indronil Ghosh Assoicate Technical Manager

When we decided to explore the JavaScript world, we tried to overcome most of the shortcomings we had experienced in Flex.
ADAS
2,810

Nov 27, 2018

TWIN2TWIN™ – a new paradigm in Enterprise Digital Transformation

Hirren Turakhia SVP - ERS Sales

The digital age is firmly upon us and the traditional industries like manufacturing, and generally all B2B industries, are finding it tough to be market relevant in this new experience economy. Irrespective of the size of the company, some common...
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Service Design for User Experience: An Illustration
Prafull Verma - Fellow & Practice Leader - Unified Services Management | December 11, 2015
1064 Views

In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for user experience. In this blog, I wish to emphasize on  end user experience based service design, with an example of Apple’s 3D Touch.

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Human Multitasking and its Cognitive Effects
Neha Srivastava - Deputy Manager | February 4, 2015
2178 Views

User Mental Model

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Visual Design vs. Usability
Rahul Ranjan Nigam - Senior Designer - Creative Design | January 29, 2015
1510 Views

You must be hearing words like UX/UI/VD and it is quite fascinating that ‘Visual Design & Usability’ are hot topics in Tinsel Town these days.

Usability is a study of the interactive user experience associated with a user interface, such as websites, software and mobile applications.  It is about usefulness, competence and the contentment of the user. Usability helps users execute their desired tasks proficiently and successfully.