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Industries | Retail and eCommerce
framework

Apr 12, 2018

The 3R Framework: A Business First, Technology Second Approach to Digitization Part 3: Reimagine Customer Experience

Amitava Sengupta - VP, Retail & CPG Consulting and Solutions
Vice President
In today’s technologically disruptive world, it isn’t enough to simply provide an amazing product. Customers want more. They demand experiences that engage and amaze them. This shift in consumer expectations has already impacted business culture and...
58
Changing Retail Landscape

Mar 01, 2018

Changing Retail Landscape on the back of Advanced AI & ML

Ajai Kumar - Vice President - Engineering R&D
Vice President
Isn’t it cumbersome for us to access shopping websites on the internet and needing to fill our details over and over again? Don’t we expect software to come to our rescue and chart our shopping tastes, choice patterns, and brand preferences? When it...
242
IoT Works

Feb 26, 2018

Internet of Things in Retail

Ashwini - Global Engagement Manager, Product Management, IoT WoRKS
Global Engagement Manager
This blogs emphasizes the impact of IoT in Retail. How internet of things is enabling retail to achieve business transformation and what are the key use cases where IoT can play a big role.
181
The Touch Screen Magic

Feb 06, 2018

Retail Game Changer - The Touch Screen Magic

Suman Chakraborty - SENIOR TECHNICAL SPECIALIST
SENIOR TECHNICAL SPECIALIST- Service Delivery Manager – SAP Practice
What happened in the retail world from 2005 to 2017? Couple of big changes, most of the Retail companies’ back office operations moved to strong ERP packages like SAP at the end of 90’s which became very stable with Order To Cash, Procure To pay,...
354
Retail Technology

Jan 30, 2018

Retail Technology and Global Trends Work in Tandem

Anup Sharma - Deputy General Manager – Retail and Consumer Product Goods (RCPG)
Deputy General Manager
Digital Transformation has come up as a major disruption, forcing Retailer across formats and demography to adopt to key elements of this massive change. New age consumers are becoming more and more reliant on social media and mobile devices...
79
Digitize and Delight

Jan 22, 2018

Digitize and Delight: Revolutionizing brick & mortar experience, with digitization

Abdul Gaffar - Deputy Manager, HCL Business Consulting
Deputy Manager
Retailers must reimagine in-store experiences for customers by embracing digital technology. With proper digitization, they can provide personalized consumer engagements and in turn drastically improve the chances of a final sale. This also results...
112
Big Data Analytics in Retail

Jan 11, 2018

Big Data Analytics in Retail - A sneak peek into disruption potential

Ravindra Chengala - Manager, CB-Business Consulting-BC-RCPG
Manager
Retailers must offer personalized services to customers and tap into the deluge of data. The scope of predictive analysis is extending beyond metrics like wallet share. Rolling out jaw-dropping offers is not needed now; churning Big Data is.
186
Internet Of Things

Jan 10, 2018

How IoT will Revolutionize Supply Chain Management

Pranav Kumar Tayal - PROJECT MANAGER – Supply Chain Practice, HCL
PROJECT MANAGER – Supply Chain Practice, HCL
The combination of mobile computing, analytics, and cloud services, all of which are powered by the Internet of Things (IoT) is changing how delivery and fulfillment companies are conducting their operations. It helps beyond the obvious supply chain...
343
LSH

Jan 09, 2018

Customer Engagement - Art or Science?

Pawan Kumar Nimmagadda - Senior Technical Lead, SL CORE Apps
Senior Technical Lead
In this blog we explain how the once key skills, which ruled the retail sector are becoming obsolete. Advertising, PR, Market Surveys, Pricing, Branding, Supply Chain Management, the pillars of retail industry which were dominated by people...
125

Pages

Big Data

Dec 19, 2017

Big Data in Retail – How to win with Predictive Analytics

Ankit Khattri - PROJECT LEAD, ES-Tier II ERP-SCE-GIS
PROJECT LEAD
In the rapidly diversifying retail ecosystem and evermore rapidly changing customer tastes and preferences, the search for the most effective marketing and sales strategy is of monumental significance. Predictive analytics, which marries big data...
413
21st Century Customer

Feb 17, 2017

Understanding HCL's Approach towards the digital age customer

Kapil Tyagi - General Manager - E-Services
General Manager - E-Services
This blog discusses HCL’s approach to building 21st Century customer experiences using our Customer Experience Platform based on efficiency and experience driven applications.
721
Changing Retail Landscape

Mar 01, 2018

Changing Retail Landscape on the back of Advanced AI & ML

Ajai Kumar - Vice President - Engineering R&D
Vice President
Isn’t it cumbersome for us to access shopping websites on the internet and needing to fill our details over and over again? Don’t we expect software to come to our rescue and chart our shopping tastes, choice patterns, and brand preferences? When it...
242
Digital Transformation

Dec 19, 2017

How digital transformation can improve the retail shopping experience?

Abdul Gaffar - Deputy Manager, HCL Business Consulting
Deputy Manager
There are no more digital customers. They are now digitally connected customers and in fact they are connected with an average of 4 devices. This digital revolution has introduced a phenomenal change in the way the customers shop, supporting them...
219
Inventory Management

Jul 26, 2017

Rationalize Your Retail Inventory: The Key to Unlocking Business Value

Navneet Sharma - Head - SCM Practice & Solutions
Head - SCM Practice & Solutions
Inventory is the most significant investment across every industry, more so for the retail sector. In order to maximize the Return on Investment (ROI), each and every retailer must ensure that exuberant inventory investments are kept to the minimum...
363
IoT Works

Feb 26, 2018

Internet of Things in Retail

Ashwini - Global Engagement Manager, Product Management, IoT WoRKS
Global Engagement Manager
This blogs emphasizes the impact of IoT in Retail. How internet of things is enabling retail to achieve business transformation and what are the key use cases where IoT can play a big role.
181
Internet Of Things

Jan 10, 2018

How IoT will Revolutionize Supply Chain Management

Pranav Kumar Tayal - PROJECT MANAGER – Supply Chain Practice, HCL
PROJECT MANAGER – Supply Chain Practice, HCL
The combination of mobile computing, analytics, and cloud services, all of which are powered by the Internet of Things (IoT) is changing how delivery and fulfillment companies are conducting their operations. It helps beyond the obvious supply chain...
343
Omni Channel Experience

Feb 14, 2017

A Multi-dimensional Perspective on Driving Omni-channel Customer Experience

Abhishek Kalra - Solution Director, eCommerce, Omnichannel & Digital | Retail & CPG Industries
Solution Director
A 21st Century organization’s ability to create a winning customer experience is an interplay of manifestation of Omni-channel capabilities over channels and the speed at which an organization can adapt to evolving consumer preferences
595
paradigm Shift Omni Channel retailing

Oct 24, 2016

Paradigm Shift: From Omni channel to select-channel retailing

Abhishek Kalra - Solution Director, eCommerce, Omnichannel & Digital | Retail & CPG Industries
Solution Director
Retailers can boost margins and customer engagement by focusing on multi channel retailing via select strategic channels, based on in-depth understanding of buyers, their journeys as well as unique business strengths.
1,018

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