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DataOps for a Retail Giant through Data Operations and DevOps
110

Jun 02, 2021

DataOps for a Retail Giant through Data Operations and DevOps

Anantha Bhat Senior Solution Architect, Digital & Analytics

Organizations have been managing data on premises for a long time and they are now in the process of modernizing their data management initiatives by shifting to the Cloud. However, modern enterprises have reached a point now where the quantity,...
10 Things to consider when Implementing a Commerce website
48
If you have been thinking about implementing a commerce website for your business, there’s never been a better time to go online.
https://hcl.kapost.com/posts/e-commerce-and-commercialization-changing-the-shape-of-the-healthcare-industry
122

Apr 08, 2021

E-commerce and commercialization in healthcare

Neha Kukreja Deputy Manager, Digital & Analytics

With emerging growth in digital healthcare technologies, consumers demand more healthcare choices, better decision-making apps or tools, and control of their healthcare data. Many digital healthcare factors can create a future where e-commerce...
COVID-19: Is It the Endgame for Brick and Mortar Retailers?
683

Jul 30, 2020

COVID-19: Is It the Endgame for Brick and Mortar Retailers?

Prabhu Ramaiah Client Partner Retail Engagements, UK & I

Covid-19 may have caused an economic disruption for a short period, but the retailers that approach this phase as an opportunity are only going to benefit from the change in consumer behavior toward technology and the adoption of services offered...
data modelling for QSR
284

Jul 14, 2020

Buy Side and Sell Side Data Modelling for QSR Industry

Madhu kiran Ivaturi Senior Solutions Architect, Digital & Analytics

Product data, as an entity, is available in multiple enterprise applications, and on most occasions, it becomes quite cumbersome to identify the source of product data as not all critical data elements are captured in a single application. Product...
Transforming Retail Supply Chains post COVID-19
755

Jun 04, 2020

Transforming Retail Supply Chains post COVID-19

Deepak Kumar Gupta Sales Director, TTL & Supply Chain, HCL Technologies

We are witnessing unprecedented times, and among the several industries impacted by the COVID-19 contagion, retailers are facing significant market challenges.According to IDC, growth estimates for global retail in 2020 will be half of the pre-COVID...
Key Focus Area
400

May 29, 2020

Key Focus Areas in Retail, Post COVID-19

Amit Puri Associate Vice President

The retail business has been subjected to evolutionary pressure for years now, resulting in innovation on the part of landlords, storefronts, retail operations, service providers, and suppliers alike. Now more than ever before, retail will need to...
Covid 19
281

May 22, 2020

The Tale of Retail: Preparing for a post-COVID World

Amitava Sengupta Executive Vice President - Digital Consulting, Digital and Analytics

The COVID-19 pandemic has brought in a number of substantial restrictions, all of which have impacted the retail industry greatly. From supply chains to fluctuating demand, the retail industry faces many challenges at present. Retail outlets are...
Harnessing Technology
269

May 22, 2020

Harnessing Technology to Foster Retail Transformation amid the COVID Crisis

Vishal Chadha Associate Vice President, Retail & CPG Sales

COVID-19 pandemic has affected every aspect of our lives. On one hand, the death toll continues to rise, while on the other, the global economy is also on a decline. Moody’s heat map shows the economic state of various industries, among...
PoV
5,916

Feb 08, 2019

Our Point of View on IBM WebSphere Commerce and Digital Commerce

Marcelo Cabane HCL Informix Global Go-to-Market Head

On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at...
DataOps for a Retail Giant through Data Operations and DevOps
110

Jun 02, 2021

DataOps for a Retail Giant through Data Operations and DevOps

Anantha Bhat Senior Solution Architect, Digital & Analytics

Organizations have been managing data on premises for a long time and they are now in the process of modernizing their data management initiatives by shifting to the Cloud. However, modern enterprises have reached a point now where the quantity,...
Robots in Ecommerce Automation
1,845
Warehouse automation is the need of the hour as delays in deliveries outrage E-commerce customers. Robots have entered this segment and are changing the way companies handle their fulfillment processes. Robots are now collaborating with humans and...
paradigm Shift Omni Channel retailing
2,017
Retailers can boost margins and customer engagement by focusing on multi channel retailing via select strategic channels, based on in-depth understanding of buyers, their journeys as well as unique business strengths.
framework
684
In today’s technologically disruptive world, it isn’t enough to simply provide an amazing product. Customers want more. They demand experiences that engage and amaze them. This shift in consumer expectations has already impacted business culture and...
Long Tail Strategies – Retail to IT
660

Jan 27, 2015

Long Tail Strategies – Retail to IT

Vittal Devarajan Senior Vice President

Baird Equity Research Technology estimates that for every dollar spent on Cloud, there is at least $3 to $4 not spent on traditional IT
Big Data
1,923
In the rapidly diversifying retail ecosystem and evermore rapidly changing customer tastes and preferences, the search for the most effective marketing and sales strategy is of monumental significance. Predictive analytics, which marries big data...
21st Century Customer
1,341
This blog discusses HCL’s approach to building 21st Century customer experiences using our Customer Experience Platform based on efficiency and experience driven applications.
Driving a seamless Omnichannel customer experience
559
People increasingly multitask, interacting with multiple devices over several channels to complete a task – the web, email, social networks, text messaging, voice(IVR) -- initiating a conversation or task on one, taking it up later on another....
Madhusudhan Ranjanghatmuralidhar

Robots – New era in E –Commerce
Madhusudhan Ranjanghatmuralidhar - ASSOCIATE GENERAL MANAGER | February 29, 2016
1845 Views

Warehouse automation is the need of the hour as delays in deliveries outrage E-commerce customers. Robots have entered this segment and are changing the way companies handle their fulfillment processes. Robots are now collaborating with humans and in some instances working autonomously.

Logistics trends in E-commerce are evolving at fast pace. Over time, companies are looking for alternate ways to ensure rapid delivery to customers to drive business success.

The number of drivers have decreased over the past few years, labor unions have demanded higher wages and fewer hours, and some companies simply do not have the money to spend on hiring additional workers. The “Robotics World” holds the answer to this problem.

Therefore, the current trend is machines replacing humans at logistics operations as they try to keep up with demand from the fast growing e-commerce segment. Amongst the major players in the e-commerce segment, Amazon has been the modernizer by embracing robotic solutions. Amazon was a pioneer in using robots in a fulfillment centers. In 2011 Amazon started using 1,300 robots. Amazon was keen on implementing robots in their warehouse. There are now 15,000 robots spread across 10 of Amazon’s warehouses.

Robots can select items from the shelf (up to 13 pounds), while Freight provides transit through the warehouse. The system includes software to support the robots and integrate with the warehouse environment. With the help of its automated warehouse, Zappos grossed over $ 1 billion in 2009, which eventually led to Amazon.com paying $ 1.2 billion deal to acquire Zappos. Zappos is able to maintain free shipping, a 365-day return policy and delivery within 24 hours of purchase.

Following this trend of robotic solutions, Kerry logistics product customization and consolidation center in Hong Kong is scurrying around six fully automated and programmed robotic “butlers” to speed up the fulfillment of e-commerce orders. Real-time sales orders are transmitted to the robots, and then the warehouse management system indicates the item to be picked up by using a lighting system in which every item is tracked using a barcode. The butlers operate continuously and can pick 280 items per hour, four times faster than by a human.

Another robot manufacturer, Hitachi has developed a two-armed robot that it says can pick up items from shelves in less than half the time required by existing robots. The camera on its arm can locate the requested item while the machine is still moving, which enables it to work more quickly. It should be commercially available in 2020.

Robots don’t require health insurance, lunch breaks, or vacations. They can work 24/7 and don’t fall sick. This is particularly useful during the holiday season when ecommerce merchants typically hire additional warehouse workers. Robots can reduce logistics costs substantially with minimal human intervention.

However using robots also brings forward one major drawback which is inaccuracy. For example in the case where a hopeful customer received a packed dish wash bar instead of phone.

Third-party logistics providers are also converting to automation. The courier firm DTDC in India, uses a 25-arm robot to pick orders at a rate of 3,500 orders per hour, about one per second.

As a spectator to this situation, one can easily foresee robots replacing humans to perform simple repetitive tasks in many industries. In five years a robot will be less expensive than a human employee with benefits.

The entire idea of automation centers on customer satisfaction. Whilst robots and automation will reduce employment opportunities and might lead to inaccuracy in deliveries however it will be paramount in enhance the supply chain efficiency.

Robotics is the best solution for the dynamic and complex challenges faced by in the manufacturing, contract logistics and distribution .Hi-tech solutions will radically remove the challenges faced by the 3PL’s in these segments.

HCL is also focusing in building new solutions and propositions to meet increasing customer expectations in the 3PL industry.


Vittal Devarajan

Long Tail Strategies – Retail to IT
Vittal Devarajan - Senior Vice President | January 27, 2015
660 Views

Baird Equity Research Technology estimates that for every dollar spent on Cloud, there is at least $3 to $4 not spent on traditional IT

DataOps for a Retail Giant through Data Operations and DevOps
Anantha Bhat - Senior Solution Architect, Digital & Analytics | June 2, 2021
110 Views

Organizations have been managing data on premises for a long time and they are now in the process of modernizing their data management initiatives by shifting to the Cloud. However, modern enterprises have reached a point now where the quantity, velocity and variety of data available to them can no longer be managed without making significant changes in the fundamental infrastructure and the conceptual model they use to govern it.  Enter DataOps – a new and independent approach that helps companies enhance data quality while reducing data analytics cycle time.

Read the blog to understand how we orchestrated DataOps for a leading UK retailer.