Type to SearchView Tags
Industries | Retail and eCommerce

Category blogs - Featured

Blog Category Listing

COVID-19: Is It the Endgame for Brick and Mortar Retailers?
56

Jul 30, 2020

COVID-19: Is It the Endgame for Brick and Mortar Retailers?

Prabhu Ramaiah Client Partner Retail Engagements, UK & I

Covid-19 may have caused an economic disruption for a short period, but the retailers that approach this phase as an opportunity are only going to benefit from the change in consumer behavior toward technology and the adoption of services offered...
data modelling for QSR
83

Jul 14, 2020

Buy Side and Sell Side Data Modelling for QSR Industry

Madhu kiran Ivaturi Senior Solutions Architect, Digital & Analytics

Product data, as an entity, is available in multiple enterprise applications, and on most occasions, it becomes quite cumbersome to identify the source of product data as not all critical data elements are captured in a single application. Product...
Transforming Retail Supply Chains post COVID-19
340

Jun 04, 2020

Transforming Retail Supply Chains post COVID-19

Deepak Kumar Gupta Sales Director, TTL & Supply Chain, HCL Technologies

We are witnessing unprecedented times, and among the several industries impacted by the COVID-19 contagion, retailers are facing significant market challenges.According to IDC, growth estimates for global retail in 2020 will be half of the pre-COVID...
Key Focus Area
174

May 29, 2020

Key Focus Areas in Retail, Post COVID-19

Amit Puri Associate Vice President

The retail business has been subjected to evolutionary pressure for years now, resulting in innovation on the part of landlords, storefronts, retail operations, service providers, and suppliers alike. Now more than ever before, retail will need to...
Covid 19
110

May 22, 2020

The Tale of Retail: Preparing for a post-COVID World

Amitava Sengupta Executive Vice President - Digital Consulting, Digital and Analytics

The COVID-19 pandemic has brought in a number of substantial restrictions, all of which have impacted the retail industry greatly. From supply chains to fluctuating demand, the retail industry faces many challenges at present. Retail outlets are...
Harnessing Technology
144

May 22, 2020

Harnessing Technology to Foster Retail Transformation amid the COVID Crisis

Vishal Chadha Associate Vice President, Retail & CPG Sales

COVID-19 pandemic has affected every aspect of our lives. On one hand, the death toll continues to rise, while on the other, the global economy is also on a decline. Moody’s heat map shows the economic state of various industries, among...
Covid 19
262
For centuries, Black Swan events have altered socio-economic dynamics, leaving behind important lessons for mankind. The ongoing COVID-19 pandemic is no different. Spreading across newer epicenters with every passing day, the outbreak is leaving...
Technology disruptions
194
Given the importance of social media in online commerce and the changing nature of the customer, it is crucial that retailers proactively adapt to these trends. Retailers need to broaden their approach to use AI, ML, and social media to build hyper-...
Buzz
112

Jul 11, 2019

What’s All the Buzz About?

Dale Conwell Vice President

From coffee to caffeinated energy drinks, our appetite for a jolt of energy during our workday is part of our history and everyday rituals. Entire industries are built on the behavior. Quantitative evidence aside, how long were you willing to...
PoV
5,071

Feb 08, 2019

Our Point of View on IBM WebSphere Commerce and Digital Commerce

Marcelo Cabane HCL Informix Global Go-to-Market Head

On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at...
COVID-19: Is It the Endgame for Brick and Mortar Retailers?
56

Jul 30, 2020

COVID-19: Is It the Endgame for Brick and Mortar Retailers?

Prabhu Ramaiah Client Partner Retail Engagements, UK & I

Covid-19 may have caused an economic disruption for a short period, but the retailers that approach this phase as an opportunity are only going to benefit from the change in consumer behavior toward technology and the adoption of services offered...
Key Focus Area
174

May 29, 2020

Key Focus Areas in Retail, Post COVID-19

Amit Puri Associate Vice President

The retail business has been subjected to evolutionary pressure for years now, resulting in innovation on the part of landlords, storefronts, retail operations, service providers, and suppliers alike. Now more than ever before, retail will need to...
Covid 19
262
For centuries, Black Swan events have altered socio-economic dynamics, leaving behind important lessons for mankind. The ongoing COVID-19 pandemic is no different. Spreading across newer epicenters with every passing day, the outbreak is leaving...
Transforming Retail Supply Chains post COVID-19
340

Jun 04, 2020

Transforming Retail Supply Chains post COVID-19

Deepak Kumar Gupta Sales Director, TTL & Supply Chain, HCL Technologies

We are witnessing unprecedented times, and among the several industries impacted by the COVID-19 contagion, retailers are facing significant market challenges.According to IDC, growth estimates for global retail in 2020 will be half of the pre-COVID...
LSH
357
In this blog we explain how the once key skills, which ruled the retail sector are becoming obsolete. Advertising, PR, Market Surveys, Pricing, Branding, Supply Chain Management, the pillars of retail industry which were dominated by people...
Store Digitization
1,244
To deal with knowledgeable digital customers, stores should not think twice in adopting digital tools. But a proper assessment has to be done to choose the right digitizing services because every retailer need is different and also every initiative...
Harnessing Technology
144

May 22, 2020

Harnessing Technology to Foster Retail Transformation amid the COVID Crisis

Vishal Chadha Associate Vice President, Retail & CPG Sales

COVID-19 pandemic has affected every aspect of our lives. On one hand, the death toll continues to rise, while on the other, the global economy is also on a decline. Moody’s heat map shows the economic state of various industries, among...
Creating successful M&A in RCPG Industry
1,031

Jan 11, 2017

Creating successful M&A in RCPG Industry

Amitava Sengupta Executive Vice President - Digital Consulting, Digital and Analytics

M&A activities involve a lot of painstaking effort at a pre-merger stage to plan and to finally get to a point where the business case is understood and applied. Market conditions in the current age are intrinsically dynamic, and poor planning...

Robots – New era in E –Commerce
Madhusudhan Ranjanghatmuralidhar - ASSOCIATE GENERAL MANAGER | February 29, 2016
1571 Views

Warehouse automation is the need of the hour as delays in deliveries outrage E-commerce customers. Robots have entered this segment and are changing the way companies handle their fulfillment processes. Robots are now collaborating with humans and in some instances working autonomously.

Logistics trends in E-commerce are evolving at fast pace. Over time, companies are looking for alternate ways to ensure rapid delivery to customers to drive business success.

The number of drivers have decreased over the past few years, labor unions have demanded higher wages and fewer hours, and some companies simply do not have the money to spend on hiring additional workers. The “Robotics World” holds the answer to this problem.

Therefore, the current trend is machines replacing humans at logistics operations as they try to keep up with demand from the fast growing e-commerce segment. Amongst the major players in the e-commerce segment, Amazon has been the modernizer by embracing robotic solutions. Amazon was a pioneer in using robots in a fulfillment centers. In 2011 Amazon started using 1,300 robots. Amazon was keen on implementing robots in their warehouse. There are now 15,000 robots spread across 10 of Amazon’s warehouses.

Robots can select items from the shelf (up to 13 pounds), while Freight provides transit through the warehouse. The system includes software to support the robots and integrate with the warehouse environment. With the help of its automated warehouse, Zappos grossed over $ 1 billion in 2009, which eventually led to Amazon.com paying $ 1.2 billion deal to acquire Zappos. Zappos is able to maintain free shipping, a 365-day return policy and delivery within 24 hours of purchase.

Following this trend of robotic solutions, Kerry logistics product customization and consolidation center in Hong Kong is scurrying around six fully automated and programmed robotic “butlers” to speed up the fulfillment of e-commerce orders. Real-time sales orders are transmitted to the robots, and then the warehouse management system indicates the item to be picked up by using a lighting system in which every item is tracked using a barcode. The butlers operate continuously and can pick 280 items per hour, four times faster than by a human.

Another robot manufacturer, Hitachi has developed a two-armed robot that it says can pick up items from shelves in less than half the time required by existing robots. The camera on its arm can locate the requested item while the machine is still moving, which enables it to work more quickly. It should be commercially available in 2020.

Robots don’t require health insurance, lunch breaks, or vacations. They can work 24/7 and don’t fall sick. This is particularly useful during the holiday season when ecommerce merchants typically hire additional warehouse workers. Robots can reduce logistics costs substantially with minimal human intervention.

However using robots also brings forward one major drawback which is inaccuracy. For example in the case where a hopeful customer received a packed dish wash bar instead of phone.

Third-party logistics providers are also converting to automation. The courier firm DTDC in India, uses a 25-arm robot to pick orders at a rate of 3,500 orders per hour, about one per second.

As a spectator to this situation, one can easily foresee robots replacing humans to perform simple repetitive tasks in many industries. In five years a robot will be less expensive than a human employee with benefits.

The entire idea of automation centers on customer satisfaction. Whilst robots and automation will reduce employment opportunities and might lead to inaccuracy in deliveries however it will be paramount in enhance the supply chain efficiency.

Robotics is the best solution for the dynamic and complex challenges faced by in the manufacturing, contract logistics and distribution .Hi-tech solutions will radically remove the challenges faced by the 3PL’s in these segments.

HCL is also focusing in building new solutions and propositions to meet increasing customer expectations in the 3PL industry.


Long Tail Strategies – Retail to IT
Vittal Devarajan - Senior Vice President | January 27, 2015
538 Views

Baird Equity Research Technology estimates that for every dollar spent on Cloud, there is at least $3 to $4 not spent on traditional IT

COVID-19: Is It the Endgame for Brick and Mortar Retailers?
Prabhu Ramaiah - Client Partner Retail Engagements, UK & I | July 30, 2020
56 Views

Covid-19 may have caused an economic disruption for a short period, but the retailers that approach this phase as an opportunity are only going to benefit from the change in consumer behavior toward technology and the adoption of services offered via digital channels.