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Industries | Retail and eCommerce
Customer Relationships

Oct 10, 2017

A Digital Approach to Driving Direct Customer Relationships in the CPG Digital Quasar

Sakthi Kuppusamy Kuppusamy - Technical Architect
Technical Architect
We are now living in the age of the Empowered Customer where consumers are connected via mobile, social media along with web of information on user’s experience in the form of reviews in an increasingly Digital World. Today there are many ways for...
143
How IoT can change in-store / fronts experience for Customers

Oct 03, 2017

How IoT can change in-store / fronts experience for Customers

Devipad Tripathy - General Manager - Infrastructure services Delivery
General Manager - Infrastructure services Delivery
Customer is the king and its true for the e-Commerce and physical Store / fronts for Retail and CPG Industry. Introducing New Devices and technologies to Customers have become a trend and has started yielding results for all Retail and CPG companies...
97
Inventory Management

Jul 26, 2017

Rationalize Your Retail Inventory: The Key to Unlocking Business Value

Navneet Sharma - Head - SCM Practice & Solutions
Head - SCM Practice & Solutions
Inventory is the most significant investment across every industry, more so for the retail sector. In order to maximize the Return on Investment (ROI), each and every retailer must ensure that exuberant inventory investments are kept to the minimum...
98
AI Shaping Retail

Jul 03, 2017

Artificial Intelligence - Changing the Future of Retail

Shivendra Singh Yadav - Senior Product Manager – NGDC PMG
Senior Product Manager
Customers expect more as tech evolves at breakneck speed. AI helps resolve the challenges encountered by retailers striving to survive despite mounting expectations and stiff competition. 
527
Conversational Commerce

Jun 28, 2017

Conversational Commerce – Part 2: How to start engaging with customers?

Hemant Kumar - Lead Consultant
Brands which want to engage customers in conversations will need tools and technology leaning heavily on Machine Learning enabled, natural language processing capable agents
170
Conversational Commerce

Jun 15, 2017

Conversational Commerce – Part 1: Why to start talking?

Hemant Kumar - Lead Consultant
A Relationship with the customer is built over a series of interactions, conversations and experiences. In order to build this relationship, businesses need to be present in the same medium and speak the same language as the customer and the...
244
Omni Channel Experience

Apr 24, 2017

(Un)Structure the Omni-channel Customer Offer

Abhishek Kalra - Solution Director, eCommerce, Omnichannel & Digital | Retail & CPG Industries
Solution Director
Outlining a “Flexible Customer Offer” blueprint can be a key driver for sustained Omni-channel growth Follow the Savvy Customer: From Demographics to Context
209
Retailers

Apr 14, 2017

Bridging Retail Organizational Silos with Multi-Channel Attribution

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
Retailers can measure and attribute interactions during customer journey to channels, and create a unified and consistent experience.Measuring and attributing cross-channel customer interactions to respective stakeholders orchestrating the journey...
416
Non-Invasive Customer

Mar 21, 2017

Building a Non-Invasive Customer Experience in Stores

Hemant Kumar - Lead Consultant
Today, disruptive technologies are within the reach of the retailers to transform the physical experience of their stores and it cannot be ignored anymore. Every retailer has a different type of engagement style, necessary at different points in...
344

Pages

AI Shaping Retail

Jul 03, 2017

Artificial Intelligence - Changing the Future of Retail

Shivendra Singh Yadav - Senior Product Manager – NGDC PMG
Senior Product Manager
Customers expect more as tech evolves at breakneck speed. AI helps resolve the challenges encountered by retailers striving to survive despite mounting expectations and stiff competition. 
527
Store Traffic

Jan 17, 2017

Driving In-Store Traffic and Conversions with Mobile Technologies

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
U.S. store sales fell 11% on an 11.4% decline in store traffic for the retail calendar month ended in November, while Thanksgiving and Black Friday online sales were $5.27 billion, up 18% from a year earlier. How can you then reverse this trend and...
840
How IoT can change in-store / fronts experience for Customers

Oct 03, 2017

How IoT can change in-store / fronts experience for Customers

Devipad Tripathy - General Manager - Infrastructure services Delivery
General Manager - Infrastructure services Delivery
Customer is the king and its true for the e-Commerce and physical Store / fronts for Retail and CPG Industry. Introducing New Devices and technologies to Customers have become a trend and has started yielding results for all Retail and CPG companies...
97
Omni Channel Experience

Apr 24, 2017

(Un)Structure the Omni-channel Customer Offer

Abhishek Kalra - Solution Director, eCommerce, Omnichannel & Digital | Retail & CPG Industries
Solution Director
Outlining a “Flexible Customer Offer” blueprint can be a key driver for sustained Omni-channel growth Follow the Savvy Customer: From Demographics to Context
209
Inventory Management

Jul 26, 2017

Rationalize Your Retail Inventory: The Key to Unlocking Business Value

Navneet Sharma - Head - SCM Practice & Solutions
Head - SCM Practice & Solutions
Inventory is the most significant investment across every industry, more so for the retail sector. In order to maximize the Return on Investment (ROI), each and every retailer must ensure that exuberant inventory investments are kept to the minimum...
98
21st Century Customer

Feb 17, 2017

Understanding HCL's Approach towards the 21st Century Customer

Kapil Tyagi - General Manager - E-Services
General Manager - E-Services
This blog discusses HCL’s approach to building 21st Century customer experiences using our Customer Experience Platform based on efficiency and experience driven applications.
554
Omni Channel Experience

Feb 14, 2017

A Multi-dimensional Perspective on Driving Omni-channel Customer Experience

Abhishek Kalra - Solution Director, eCommerce, Omnichannel & Digital | Retail & CPG Industries
Solution Director
A 21st Century organization’s ability to create a winning customer experience is an interplay of manifestation of Omni-channel capabilities over channels and the speed at which an organization can adapt to evolving consumer preferences
380
Multichannel

Sep 23, 2016

Mastering Omni-channel Retail: Digitally Powering Operations

Michael Romero - Global Principal - BeyonDIGITAL
Global Prinicipal
This blog post dwells on the challenges that make customers hesitant to embark on the SAP S/4 HANA implementation journey. It also discusses the key steps service providers need to take to alleviate current challenges and how HCL could simplify the...
765
Robots in Ecommerce Automation

Feb 29, 2016

Robots – New era in E –Commerce

Madhusudhan Ranjanghatmuralidhar - ASSOCIATE GENERAL MANAGER
ASSOCIATE GENERAL MANAGER
Warehouse automation is the need of the hour as delays in deliveries outrage E-commerce customers. Robots have entered this segment and are changing the way companies handle their fulfillment processes. Robots are now collaborating with humans and...
928

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