Skip to main content Skip to main navigation Skip to search Skip to footer
Type to Search Subscribe View Tags

Industries | Retail and eCommerce
AI Shaping Retail

Jul 03, 2017

Artificial Intelligence - Changing the Future of Retail

Shivendra Singh Yadav - Senior Product Manager – NGDC PMG
Senior Product Manager
Customers expect more as tech evolves at breakneck speed. AI helps resolve the challenges encountered by retailers striving to survive despite mounting expectations and stiff competition.
81
Conversational Commerce

Jun 28, 2017

Conversational Commerce – Part 2: How to start engaging with customers?

Hemant Kumar - Lead Consultant
Brands which want to engage customers in conversations will need tools and technology leaning heavily on Machine Learning enabled, natural language processing capable agents
124
Conversational Commerce

Jun 15, 2017

Conversational Commerce – Part 1: Why to start talking?

Hemant Kumar - Lead Consultant
A Relationship with the customer is built over a series of interactions, conversations and experiences. In order to build this relationship, businesses need to be present in the same medium and speak the same language as the customer and the...
178
Omni Channel Experience

Apr 24, 2017

(Un)Structure the Omni-channel Customer Offer

Abhishek Kalra - Solution Director, eCommerce, Omnichannel & Digital | Retail & CPG Industries
Solution Director
Outlining a “Flexible Customer Offer” blueprint can be a key driver for sustained Omni-channel growth Follow the Savvy Customer: From Demographics to Context
183
Retailers

Apr 14, 2017

Bridging Retail Organizational Silos with Multi-Channel Attribution

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
Retailers can measure and attribute interactions during customer journey to channels, and create a unified and consistent experience.Measuring and attributing cross-channel customer interactions to respective stakeholders orchestrating the journey...
364
Non-Invasive Customer

Mar 21, 2017

Building a Non-Invasive Customer Experience in Stores

Hemant Kumar - Lead Consultant
Today, disruptive technologies are within the reach of the retailers to transform the physical experience of their stores and it cannot be ignored anymore. Every retailer has a different type of engagement style, necessary at different points in...
305
21st Century Customer

Feb 17, 2017

Understanding HCL's Approach towards the 21st Century Customer

Kapil Tyagi - General Manager - E-Services
General Manager - E-Services
This blog discusses HCL’s approach to building 21st Century customer experiences using our Customer Experience Platform based on efficiency and experience driven applications.
481
Omni Channel Experience

Feb 14, 2017

A Multi-dimensional Perspective on Driving Omni-channel Customer Experience

Abhishek Kalra - Solution Director, eCommerce, Omnichannel & Digital | Retail & CPG Industries
Solution Director
A 21st Century organization’s ability to create a winning customer experience is an interplay of manifestation of Omni-channel capabilities over channels and the speed at which an organization can adapt to evolving consumer preferences
314
Store Traffic

Jan 17, 2017

Driving In-Store Traffic and Conversions with Mobile Technologies

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
U.S. store sales fell 11% on an 11.4% decline in store traffic for the retail calendar month ended in November, while Thanksgiving and Black Friday online sales were $5.27 billion, up 18% from a year earlier. How can you then reverse this trend and...
721

Pages

Creating successful M&A in RCPG Industry

Jan 11, 2017

Creating successful M&A in RCPG Industry

Amitava Sengupta - VP, Retail & CPG Consulting and Solutions
Vice President
M&A activities involve a lot of painstaking effort at a pre-merger stage to plan and to finally get to a point where the business case is understood and applied. Market conditions in the current age are intrinsically dynamic, and poor planning...
223
Conversational Commerce

Jun 28, 2017

Conversational Commerce – Part 2: How to start engaging with customers?

Hemant Kumar - Lead Consultant
Brands which want to engage customers in conversations will need tools and technology leaning heavily on Machine Learning enabled, natural language processing capable agents
124
21st Century Customer

Feb 17, 2017

Understanding HCL's Approach towards the 21st Century Customer

Kapil Tyagi - General Manager - E-Services
General Manager - E-Services
This blog discusses HCL’s approach to building 21st Century customer experiences using our Customer Experience Platform based on efficiency and experience driven applications.
481
AI Shaping Retail

Jul 03, 2017

Artificial Intelligence - Changing the Future of Retail

Shivendra Singh Yadav - Senior Product Manager – NGDC PMG
Senior Product Manager
Customers expect more as tech evolves at breakneck speed. AI helps resolve the challenges encountered by retailers striving to survive despite mounting expectations and stiff competition. 
81
Retailers

Apr 14, 2017

Bridging Retail Organizational Silos with Multi-Channel Attribution

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
Retailers can measure and attribute interactions during customer journey to channels, and create a unified and consistent experience.Measuring and attributing cross-channel customer interactions to respective stakeholders orchestrating the journey...
364
paradigm Shift Omni Channel retailing

Oct 24, 2016

Paradigm Shift: From Omni channel to select-channel retailing

Abhishek Kalra - Solution Director, eCommerce, Omnichannel & Digital | Retail & CPG Industries
Solution Director
Retailers can boost margins and customer engagement by focusing on multi channel retailing via select strategic channels, based on in-depth understanding of buyers, their journeys as well as unique business strengths.
747
Robots in Ecommerce Automation

Feb 29, 2016

Robots – New era in E –Commerce

Madhusudhan Ranjanghatmuralidhar - ASSOCIATE GENERAL MANAGER
ASSOCIATE GENERAL MANAGER
Warehouse automation is the need of the hour as delays in deliveries outrage E-commerce customers. Robots have entered this segment and are changing the way companies handle their fulfillment processes.
884
CPG and Retail

Jan 11, 2017

Eight Ways CPG and Retail Companies can Use Customer Data for Better Targeting and Personalization

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
By promising improved personalization and loyalty benefits in return for shopper data, retail and consumer goods companies can incentivize customers to share valuable information that can be harnessed to refine targeting, thus boosting ROI and brand...
424
Conversational Commerce

Jun 15, 2017

Conversational Commerce – Part 1: Why to start talking?

Hemant Kumar - Lead Consultant
A Relationship with the customer is built over a series of interactions, conversations and experiences. In order to build this relationship, businesses need to be present in the same medium and speak the same language as the customer and the...
178

Pages

Contact Us
MAX CHARACTERS: 10,000

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

Sign in to Add this article to your Reading List
Register