Digital Business SaaS services and solutions | HCLTech


Driving digital disruption with SaaS

Disruption is the new reality of enterprises with ever-changing customer expectations and innovative business models. To thrive on disruption, enterprises must build value chains not only to achieve today’s goals but also to develop a revolutionary edge for the future. 

Traditional IT models do not offer the flexibility and configurability required to create that operational edge while solving the current problems across the business—whether it is to improve customer experience, lower operational costs, or drive higher efficiency. 

Moving to software-as-a-service (SaaS) models can be a game-changer for enterprises. SaaS is a cloud-based software delivery model in which software is centrally hosted on the Cloud, which is owned, managed, and maintained by cloud service providers. Shifting to an “as-a-service” model for their digital products and services allows enterprises to reduce the time to release new products, save on expensive IT hardware installations, and scale quickly with various integrations and other SaaS solutions. HCLTech and its close-knit partnership with Salesforce, Workday, Oracle and Blue Yonder provides a wide spectrum of offerings to our customers ready to adopt SaaS models.


Embracing SaaS: The big pivot strategy

Shifting to SaaS is a long and complex journey, as the shift is not limited to IT restructuring. It also requires a change in mindset—a cultural change that effectively addresses the impact of adopting SaaS on key business processes, IT infrastructure, and people. 

At HCLTech, we function as a Digital Challenger to help organizations embark on their SaaS journey and capture the full value of the operating model. As a catalyst of change, we assess how their SaaS strategy will challenge the status quo of different processes—identifying the opportunities and complexities to help IT teams reorganize around business value chains. It follows with the dissemination of change through:  

  • Digital consulting to rethink their operating model, organize for agility, and grow an agile mindset. 
  • Apps & platforms to provide accessibility, performance, and security 
  • Data and analytics to generate insight into iterations/improvements

Put simply, the core of driving SaaS strategy at HCLTech is identifying the right experience, enabling it with the right platforms, and optimizing with the right data-driven insights.

Business process



Saas coverage: Process flow


Market to order

Forecast to plan

Quote to order

Procure to pay

Order to cash


Financial plan to report

RMA -Sales return cycle

Hire to retire

Acquire to retire

Issue to resolution

Embark on the SaaS journey with transformative technology and solutions

Our SaaS solutions fall under three categories, each essential to building resilient digital enterprises:

Digital Business SaaS – CRM: 

Customer Relationship Management (CRM) is a solution that brings companies and customers together. An integrated CRM platform gives all your functional teams — including marketing, sales, commerce, and service — a single, shared view of every customer. As a Summit Consulting Partner for Salesforce along with other CRM cloud solutions on SugarCRM and Zendesk, HCLTech help accelerate business transformation on cloud across the enterprise by offering an integrated approach toward business processes, technology, and data. HCLTech is a market leader in the rapidly growing market space associated with Salesforce products, including Sales, Service, Marketing, Commerce, CPQ, Experiences (formerly Communities), Industry solutions, Platform, and AppExchange products. HCLTech Salesforce spectrum offers a comprehensive range of services, from advisory and system integration services to support services, enabling enterprises in achieving the full potential of Salesforce solutions to reshape business experiences.

Digital Business SaaS – HCM: 

Human Capital Management (HCM) focuses on the effective management of employees in an organization to enhance their work performance and deliver the best results. HCLTech with our strong capabilities in HCM solutions like Workday, Ultimate Kronos Group (UKG), and Cornerstone OnDemand (CSOD), enables organizations to simplify and automate workflows and systems, resulting in a strong organizational culture that promotes a highly structured work environment. Our HCM solutions help organizations empower HR professionals and build a self-directed culture of work, where every employee feels guided and valued. Our HCM Center of Excellence (CoE) team brings 12+ years of experienced in providing end-to-end HCM services like Advisory/Consulting, Implementation, Rollout, and Application Support and Managed Services(AMS). Capitalizing on the experience and expertise of the team, organizations can tailor the HCM solutions to their unique needs and objectives.

Digital Business SaaS – SCM: 

This SaaS platform solution addresses an organization’s overarching end-to-end supply chain and operations strategy to grow, optimize, and protect its operations. In today’s digital world, the digital supply chain applies to every aspect of the end-to-end supply chain. As a System Integrator (SI) for Anaplan, Blue Yonder, Coupa, Kinaxis, and o9 solutions, along with other SCM SaaS solutions such as Manhattan, Jagger, OMP, OMS, etc., we help customers adopt digital supply chain by offering an integrated SCM platform, critical design thinking approach, the best breed of technologies, practices, and proof of concepts. HCLTech's Supply Chain Management (SCM) practice provides robust solutions using artificial intelligence, big data, predictive analytics, and digital control towers to manage end-to-end supply chains with minimal human intervention. Process management, material flow, supply and demand planning, resource planning, inventory levels, cash flow, and strategy can all be managed dynamically with real-time, global information ready at hand. HCLTech supply chain SaaS spectrum offers a comprehensive range of services from advisory, implementation, customization, configuration, integration, migration, upgrade, end to end validation with QA and managed services to transform digital business experiences.

Business process

Unlock the full potential of processes and people:

Modernize your business processes to reduce complexity, build resilience, and realize value faster with a wide range of innovative tools and solutions available to provide end-to-end coverage. Our SaaS solutions optimize and modernize the below business processes:

  • Market to order
  • Forecast to plan
  • Quote to order
  • Procure to pay
  • Order to cash
  • Financial plan to report
  • RMA-Sales return cycle
  • Hire to retire
  • Acquire to retire
  • Issue resolution



SaaS – Human Capital Management

Business-driven and people-focused

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SaaS – Customer Relationship Management

Driving business value through cloud solutions and enabling future-ready agile enterprises

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SaaS – Supply Chain Management

The real competition is between supply chains, not companies

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