Microsoft Dynamics CRM Services & Solutions | HCL Tech

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Customer Relationship Management

Overview

Our customer relationship management practice excels in providing CRM services, support, education & add-ons for the CRM workloads of Dynamics 365. Our team of CRM solution experts will help you plan, architect, build, and roll out the key workloads of CRM and deliver a solution that makes your business work smarter.

Our already robust offerings are further accentuated by PowerObjects (an HCL company, acquired in 2015) that utilizes the Proven Process methodology to ensure that all CRM projects are delivered successfully. The Proven Process starts with Evaluation, where we invest in diagnosing and documenting the current challenges. Second is the Plan for Success, where the team gathers business requirements and creates the project plan. The Design, Build, and Validate stage is where the base system is built out, tested, and refined. In the Train and Deploy stage, PowerObjects deploys the new system and trains users in how to use it. The final stage is Lifecycle, providing ongoing support, training, small change management, and additional phases and projects.

Whether you are starting a new CRM implementation, are planning an upgrade, take control of your business processes with Dynamics 365 for CRM.

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