The modern day workplace has witnessed sweeping changes and has evolved from a delivery model to an enablement model owing to the facilitation of device flexibility, real-time connectivity, increased work mobility, and automation in the workplace. However, there are several impediments before the IT like the difficulty to adopt specific services within a specific community, and inability to monitor end-user devices given to the complex nature of work environment. Additionally, there are difficulties with resolving complaints about system issues, and issues where the CSAT scores fail to interpret the end user's perception of IT. The answer to these challenges lies in workplace management services which ensure a well-managed workplace environment that indeed outperforms an inefficiently managed workplace. Workplace automation helps streamline operations.
HCL’s WorkBlazeTM addresses these workplace environment problems by providing real-time monitoring, Big Data analytics, and useful insight into user requirements. Eventually, workplace management solution aids organizations to better align data with relevant information. A better workplace environment is achieved by WorkBlazeTM in five easy steps:
- Data accumulation
- Data analysis
- Air acute incident response
For improved analysis, WorkBlazeTM generates off-the-shelf reports that cover essential metrics and resolve queries related to the workplace environment. Efficient handling of workplace management and understanding of end-user experience can lead organizations to successfully counter the constantly evolving challenges.
Alongside, there are impediments in the path to workplace automation that have to be dealt with. Ideally, streamlined workplace management leads to reduced management costs, enhanced uptime and reduced help desk calls.
HCL’s workplace services suite OptiBOTTM aims to deliver enhanced end-user experience at a lower cost. The workplace services suite OptiBOTTM has five modules:
- Healing station
- Reset station
- Live station
- App station
- Knowledge station.
The suite helps organizations implement “Shift Left”, which drives proactivity and tackles challenges related to troubleshooting and system failures, eventually creating a framework to increase adoption. HCL’s suite of OptiBOTTM solutions can bolster the productivity of organizations as it reduces the time taken for incident reporting and downtime of devices. Also, these workplace solutions help reduce the dependency on service desk agents and thereby generate substantial savings.