The modern day workplace has witnessed sweeping changes and evolved from a delivery model to an enablement model owing to the facilitation of device flexibility, real-time connectivity, and increased work mobility. However, there are several impediments before the IT, like the difficulty to adopt specific services within a specific community, and inability to monitor end-user devices. Additionally, there are difficulties with resolving complaints about system issues, and issues where the CSAT scores fail to interpret the end user's perception of IT.
HCL’s WorkBlazeTM addresses these problems by providing real-time monitoring, big data analytics, and useful insight into user requirements. Eventually, this aids organizations better align data with relevant information. This is achieved by WorkBlazeTM in five easy steps: data accumulation, data analysis, air acute incident response, remediation, and prediction. For improved analysis, WorkBlazeTM generates off-the-shelf reports that cover essential metrics and resolve queries related to the workplace environment. Efficient handling of workplace management and understanding of end-user experience can lead organizations to successfully counter the constantly evolving challenges.
Alongside, there are impediments in the path to workplace automation that have to be dealt with. Ideally, streamlined workplace management leads to reduced management costs, enhanced uptime, and reduced help desk calls. HCL’s OptiBotTM comprises an entire suite of products and services that aim to deliver enhanced end-user experience at a lower cost. OptiBotTM has five modules; Healing Station, Reset Station, Live Station, App Station, and Knowledge Station. The suite helps organizations implement “Shift Left”, which drives proactivity and tackles challenges related to troubleshooting and system failures, eventually creating a framework to increase adoption. HCL’s suite of OptiBotTM solutions can bolster the productivity of organizations as it reduces the time taken for incident reporting and downtime of devices. Also, the cut in Service desk agents helps generate substantial savings.