Application Operations Framework | HCL Technologies

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Application Operations

Overview

The concept of Application Operations was pioneered in 2007 and over a period of time the model has been able to successfully meet the business challenges which includes scalability, agility, proactivity, accountability, faster resolution to incidents/problems, cost control and standardization among many others. With Application Operations framework; the team acts as a bridge between the application and infrastructure worlds to provide an end to end integrated, agile and proactive view and through its models, implementation methodology and processes address the various IT & business challenges highlighted above.

With Application Operations the customers can expect the following benefits:

  • Clear demarcation between what is engineering versus what is operations
  • Improvement in ownership and accountability of issues by about 90-95%
  • Improvement in resolution rates by about 80-90%
  • Operations becoming proactive & Agile rather than Reactive
  • Levels of Automation being increased significantly
  • Standardization across technologies & processes
  • Opex costs down in excess of 45-50%
  • Easier to Govern

Incidentally, the view of this bridge has also been endorsed by several leading industry analysts. The Application Operations business has undergone a massive evolution since its inception. Application Operations today is integrating, owning and running the critical IT businesses across organizations and across verticals.

The following use cases highlights the criticality of Application Operations and how it has direct impact on the company’s brand, its customers as well as its financial status:

  • Handling the critical business operations with respect to trading, IPO launches, settlements, etc.
  • Managing operations with a direct influence on the opening price of a company’s stock at the exchange  
  • Handling critical payment systems accounting for 50% of a country’s daily transactions
  • Handling the critical messaging systems tightly integrated with thousands of applications where the average value of a message travelling within the system runs into Billions of Dollars.
  • Handling the critical fulfillment systems for companies
  • Handling critical medical websites using which the doctors perform life-saving operations
  • Handling billing systems for customers’ bill generations and payments  
  • Managing operations with a direct impact on the supply chain of a company

Solutions

aGile Environment Management Service (GEMS)

Increasing efficiency and enable faster time to market with end to end application environment support

The Genesis

Manage the applications, underlying middleware and define, implement & orchestrate the integration mechanisms

AIM - Application Intelligence & Monitoring Centre

End to End user experience based application management with monitoring & management of IoT based devices utilizing big data analysis

Migration Factory

Consolidate and lower the cost of operations by migrating workloads from OEM to Open Source platform

Platform Management and Operations as a Service

Provision, administration and operations of application & middleware platforms in a service oriented model

SAP on Cloud

Public / private cloud based hosting and management of SAP systems

Client Success

CASE STUDIES

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Solutions Template 2: 
Solution Title: 
aGile Environment Management Service (GEMS)
Solution Description: 

Increasing efficiency and enable faster time to market with end to end application environment support

Solution Title: 
The Genesis
Solution Description: 

Manage the applications, underlying middleware and define, implement & orchestrate the integration mechanisms

Solution Title: 
AIM - Application Intelligence & Monitoring Centre
Solution Description: 
End to End user experience based application management with monitoring & management of IoT based devices utilizing big data analysis
Solution Title: 
Migration Factory
Solution Description: 
Consolidate and lower the cost of operations by migrating workloads from OEM to Open Source platform
Solution Title: 
Platform Management and Operations as a Service
Solution Description: 
Provision, administration and operations of application & middleware platforms in a service oriented model
Solution Title: 
SAP on Cloud
Solution Description: 
Public / private cloud based hosting and management of SAP systems
Serviceline Inner Thought Leadership Header: 
INSIGHTS
Landing Page hierarchy: 
Infrastructure Management Services