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Public Services

There is significant change in consumer behaviour, be that increased customer expectations, growing awareness or a digitally connected world. All this necessitates that public services companies, be that government agencies, or energy and utility companies or the hospitality companies to be on their toes at all times, to not only deliver service excellence but also nurture customer engagement. Hence, there is an increased need for the businesses to identify services that will differentiate them from competition. The entire eco-system is adopting technological advancement like big data, mobility, cloud, social media, predictive analytics and digitalization to improve their operational efficiencies, reduce costs, and be able to maintain sustainability in long run. The IT imperative, therefore, is to transition from a "low cost" leader to a valuable "business partner", and redefining the CIO's role as that of a strategic business partner.

Industries We Serve

Energy and Utilities


Government Services
Oil and Gas
Travel, Transportation, Logistics and Hospitality



Why should you consider HCL?

Cloud Partner: We understand the challenges that organizations face when adopting new technologies, and that’s why we provide Cloud consulting services to help customers evaluate the Cloud as part of their overall IT service. We recommend a delivery strategy; and determine the CAPEX/OPEX ratios, ROI, the target operating model, people, process and technology for using Cloud. Through a network of 1800 HCL security professionals we work with clients to ensure that their security and data compliance standards are stringently met. As a platinum partner of the Cloud Security Alliance and a working group member in the Cloud Computing Panel at the World Economic Forum, HCL helps provide an unbiased assessment and defines a strategic and business-oriented Cloud adoption strategy for customers.

Digital System Integration (DSI™) : Through our systems integration approach to digitalization, we enable technology-led business process transformation for our clients. We help them be "reborn digitally" by transforming their application landscapes to a future ready infrastructure with a single view of data across the enterprise.

HCL's ALT ASM™ Framework : Maintaining your existing IT systems even while investing in new solutions can be quite challenging, requiring well planned processes. Our ALT ASM™ framework – our alternative view on ASM - has been instrumental in substantially reducing customers' cost of operations by up to 30%, and increasing their productivity. The framework adopts what we call - a "proactive obsolescence" approach - which provides incremental value beyond the traditional ASM contract and unlocks a large amount of working capital from our clients' ASM spend. This unlocked capital can then be re-invested in newer technologies and the necessary migration from legacy applications. Our ALT ASM™ is helping organizations achieve their target of maximizing revenues and minimizing spends.


HCL provides a wide range of solutions across all sub-verticals to its clients across the globe:

Travel, Transportation, Logistics & Hospitality Solutions


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White Paper

Cloud Service for Energy & Utilities
Cloud Service for Energy & Utilities

Case Studies

One of the top 5 logistics & global supply chain management solutions company in the U.S.
One of the top 5 logistics & global supply chain management solutions company in the...


Public Services Practice
Public Services Practice
ENGAGE – Meet the Future
ENGAGE – Meet the Future
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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

What Customers Say

We required an enterprise application integration services partner who can help us transform our customer information systems and processes. HCL offers an impressive track record of SAP CRM and billing implementations for major utilities as well as a flexible and experienced deployment team to help us meet our goals.

- Nasser Akari, Division Head, Business Transformation Office for Washington Gas & Light