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HCL Technologies

Europe's Leading Telecom Operator Partners with HCL to Stay Ahead of the Competition

Europe's Leading Telecom Operator Partners with HCL to Stay Ahead of the Competition

Client Information

One of the largest mobile telecom operators in Belgium and a Fortune 500 company

Business Challenges

Key challenges faced by the telecom operator were:

  • SLAs for identified KPIs not being reached
  • Projects not being completed on time
  • Increasing backlog of trouble tickets
  • Maintaining low OPEX

HCL Solution

HCL provided value in a number of areas which included project management and consultancy, vendor and customer coordination, engineering and business continuity support.

HCL Services included:

  • 3G/2G ready network operations for core and access platforms
  • 24/7 network operation for core, data and network support
  • Network design and network migrations for 3G core/IP/network
  • Managing core IP, Mobile & packet core network
  • Performance and capacity management of core network
  • Network transformations for Radio-Single core RAN, Core-R99 to R4, ATM-IP

Business Benefits    

  • Sustainable growth achieved by reducing costs and seamlessly handling operations from remote locations.
  • Increased market share due to HCL's fast speed-to-market delivery of new technologies.
  • Flexibility and transparency were achieved by outsourcing their entire core/backbone network operations to HCL, a services organization, instead of an OEM.
  • Innovation and increased revenues attained through enabling the customer to be the first to migrate from 2G to 3G.
  • Customer satisfaction ensured through maintaining high network availability and quality during all operations.

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