Europe's Leading Telecom Operator Partners with HCL to Stay Ahead of the Competition
Client Information
One of the largest mobile telecom operators in Belgium and a Fortune 500 company
Business Challenges
Key challenges faced by the telecom operator were:
- SLAs for identified KPIs not being reached
- Projects not being completed on time
- Increasing backlog of trouble tickets
- Maintaining low OPEX
HCLTech Solution
HCLTech provided value in a number of areas which included project management and consultancy, vendor and customer coordination, engineering and business continuity support.
HCLTech Services included:
- 3G/2G ready network operations for core and access platforms
- 24/7 network operation for core, data and network support
- Network design and network migrations for 3G core/IP/network
- Managing core IP, Mobile & packet core network
- Performance and capacity management of core network
- Network transformations for Radio-Single core RAN, Core-R99 to R4, ATM-IP
Business Benefits
- Sustainable growth achieved by reducing costs and seamlessly handling operations from remote locations.
- Increased market share due to HCLTech fast speed-to-market delivery of new technologies.
- Flexibility and transparency were achieved by outsourcing their entire core/backbone network operations to HCLTech, a services organization, instead of an OEM.
- Innovation and increased revenues attained through enabling the customer to be the first to migrate from 2G to 3G.
- Customer satisfaction ensured through maintaining high network availability and quality during all operations.