Client Information

One of the largest mobile telecom operators in Belgium and a Fortune 500 company

Business Challenges

Key challenges faced by the telecom operator were:

• SLAs for identified KPIs not being reached
• Projects not being completed on time
• Increasing backlog of trouble tickets
• Maintaining low OPEX

HCLTech Solution

HCLTech provided value in a number of areas which included project management and consultancy, vendor and customer coordination, engineering and business continuity support.

HCLTech Services included:

• 3G/2G ready network operations for core and access platforms
• 24/7 network operation for core, data and network support
• Network design and network migrations for 3G core/IP/network
• Managing core IP, Mobile & packet core network
• Performance and capacity management of core network
• Network transformations for Radio-Single core RAN, Core-R99 to R4, ATM-IP

Business Benefits    

• Sustainable growth achieved by reducing costs and seamlessly handling operations from remote locations.
• Increased market share due to HCLTech fast speed-to-market delivery of new technologies.
• Flexibility and transparency were achieved by outsourcing their entire core/backbone network operations to HCLTech, a services organization, instead of an OEM.
• Innovation and increased revenues attained through enabling the customer to be the first to migrate from 2G to 3G.
• Customer satisfaction ensured through maintaining high network availability and quality during all operations.