Europe's Leading Telecom Operator Partners with HCL to Stay Ahead of the Competition | HCLTech

Europe's Leading Telecom Operator Partners with HCL to Stay Ahead of the Competition

Client Information

One of the largest mobile telecom operators in Belgium and a Fortune 500 company

Business Challenges

Key challenges faced by the telecom operator were:

  • SLAs for identified KPIs not being reached
  • Projects not being completed on time
  • Increasing backlog of trouble tickets
  • Maintaining low OPEX

HCLTech Solution

HCLTech provided value in a number of areas which included project management and consultancy, vendor and customer coordination, engineering and business continuity support.

HCLTech Services included:

  • 3G/2G ready network operations for core and access platforms
  • 24/7 network operation for core, data and network support
  • Network design and network migrations for 3G core/IP/network
  • Managing core IP, Mobile & packet core network
  • Performance and capacity management of core network
  • Network transformations for Radio-Single core RAN, Core-R99 to R4, ATM-IP

Business Benefits    

  • Sustainable growth achieved by reducing costs and seamlessly handling operations from remote locations.
  • Increased market share due to HCLTech fast speed-to-market delivery of new technologies.
  • Flexibility and transparency were achieved by outsourcing their entire core/backbone network operations to HCLTech, a services organization, instead of an OEM.
  • Innovation and increased revenues attained through enabling the customer to be the first to migrate from 2G to 3G.
  • Customer satisfaction ensured through maintaining high network availability and quality during all operations.