Customer-agent interaction is a prime source of getting deep insights into customer expectations. It is at this moment that businesses can gauge the customer sentiments and personalize offerings in real-time.
Sentiment.Quant is a suite of products aimed at action on sentiment trends by listening to all the interactions with the lens of moments created, based on business requirements. Download the datasheet to know more about the suite of offerings.
For more information, please reach out to us at Contact.FluidCC@hcl.com