Sales Cloud empowers businesses to manage leads, track progress, and automate sales processes with ease by bringing all the customer information together on an integrated SaaS platform. It enables users in taking informed decisions via real-time data. With the incorporation of Salesforce CPQ, energize the sales team in providing precise pricing for all product configuration scenarios. CPQ applications consider optional features, customizations, quantities, and discounts, allowing sales reps to quote prices quickly and accurately.

Sales Features:

• Account & contact management
• Lead & opportunity management
• Sales forecasting
• Territory management
• Mobile and approval
• Reports & dashboards

CPQ Features:

• Orders & renewals
• Sales & commerce engine
• Product configurator
• Guided selling
• Document & proposals

Salesforce Marketing Cloud is a marketing automation and customer engagement solution having capabilities to support many components of marketing including multi-channel campaign execution, dynamic customer journeys, complete campaign analytics including audience building and segmentation, social media engagement and advertising, and a data management platform. Pardot is Salesforce's B2B marketing automation solution to automate your B2B marketing activities.

Features:

• Omni channel experience
• Segmentation and targeting 
• Branded marketing emails & mobile messages
• Listening, engaging and publish marketing content on social media platform

Salesforce Commerce Cloud empowers you to create seamless ecommerce experiences that inspire and convert today's connected shoppers. Whether the purpose is to accommodate B2B or B2C customers, Salesforce Commerce cloud allows you to streamline the purchasing process, personalize the buying experience, and create a mobile-friendly shopping experience.

Features:

• Catalog & product management
• Order management
• Content management
• Commerce websites and microsites
• Shopping carts and pricing
• Discounts and upgrades
• Storefront reference architecture

Salesforce Service Cloud is a comprehensive service management platform that enables organizations to work with customers and channel partners to provide excellent service efficiently. Built on Salesforce Customer 360, Service cloud gives your teams a 360-degree view of your customers and, in addition, enable them to automate service processes and workflows, as well as to create and utilize knowledge articles to transform the agent experience. Top-up Service Cloud with Salesforce Field Service for onsite job management with real-time collaboration capabilities to provide agents, dispatchers, and mobile employees with all the information and resources they need for the greatest customer satisfaction.

Service Features:

• Unified agent console
• Self service
• Routing & assignment
• Personalized offers and gamification
• Integrated intelligence social, sentiments, KEDB, insights

FSL Features:

• Work orders management
• Jobs scheduling and assignment
• Asset management & monitoring
• Manage & monitor
• Customized mobile App

Shared digital experiences and open communication between different stakeholders can help drive enterprise-wide collaborations and successes in customer service, by bringing sales channels closer and enhancing employee productivity. HCLTech leverages Salesforce Lightning web components to develop feature-rich, delightful experiences using Salesforce Experience Cloud (formerly Communities) for customers and partners.

Features:

• Engagement
• Customization and Branding
• Mobile device enabled
• Chatter collaboration
• Preconfigured and customizable lightning dashboards

Salesforce Industry Cloud covers all major industries like Manufacturing, Financial Services, Healthcare & Life Sciences, Communication, Consumer Goods etc., and offers focused processes and features, which are personalized to the best practices for these industries.

Salesforce’s powerful platform features help enterprises expand beyond traditional core CRM functions. These features empower both employees and customers with smart, personalized apps that meet their needs for a connected workforce, real-time data visibility, and meaningful engagement. HCLTech can help develop mobile-ready Salesforce apps to increase employee productivity and customer experience.

Use of available AppExchange solutions based upon the fitment enhances the capability of applications and platforms and eliminates the use of customizations. This results in low-code implementations and faster go-to-market.

With integrations, get access to all data from the connected systems, be it a Salesforce system or not, in the cloud or on premises, on a unified platform, which accelerates the speed of services.

Harness the power of your data through Salesforce Analytics Cloud and improve business outcomes by identifying cross-sell/up-sell opportunities, analyzing the recommendations, predictions, and insights to take informed decisions.

With Salesforce Customer 360, businesses can embrace digital transformation while emphasizing the customer experience. Salesforce Customer 360 gives an advantage of consolidation of all Salesforce’s solutions and enables every phase of your customer’s journey to provide a single, shared view of data. This empowers employees to serve customers better through collaborating and unifying Analytics, Sales, Marketing, Service, and Commerce under a single platform.