Content Development Services

Overview

We, at Engineering and R&D Services (ERS), partner with global enterprises in accelerating product development by leveraging the latest technologies, monetizing product services, and providing immersive customer experiences. We are one of the most valued, broad-based global engineering service providers (ESPs).

TechPub - Our Technical Publications CoE

250+ Member technical publications team
100+ strong Tech Pubs across Storage/ Telecom/Networking Verticals
Average Experience of 5+ years
Demonstrated capability to build, grow, and retain large documentation teams working with globally dispersed teams
Covers various verticals like Aerospace, Consumer Electronics, Automotive, etc.

Our Capabilities

TechPub CoE

We offer Technical Authoring, Communication Design, Certification/Qualification Documentation, Legacy Data Conversion Services, Process Documentation, and Video/Interactive Documentation, as part of our Content Development services. Our team comprises 400+ writers with a core engineering background having an average experience of 5+ years.

Creative Design COE

Creative Design COE called STRIDE, is a multi-disciplinary studio with 15+ years of experience in design capabilities across design disciplines like Industrial Design, UX, AR/VR and Communication Design under one roof to offers holistic design solutions to customers across businesses.

Our Accelerators

PariKshya (Quality Checker)

PariKshya is a tool for productivity improvement which reduces validation effort and helps in eliminating human errors. The CMMs and ACMMs are written using an XML authoring tool in compliance with the ATA iSpec 2200 Aviation Publication Standard, Conventions, and customer-specific project business rules.

Benefits	Value Addition
Automation of quality checks Reduce lead time and ease of work Productivity improvement Error reduction	Savings of $800K in 3 years for the customer

EZ Authoring

It is our product which enables stakeholders throughout the organization to perform several content authoring activity without logging to Arbortext, such as creating new Arbortext compatible Standard Work Instruction (SWI). It is fully integrated with Windchill and adheres to its access policies and other security measures.

Benefits:

Economical, Web-enabled, role-based application
Guided authoring tool for the user
Dashboard facilities to work on multiple content
Search enabled application
Improved data re-use and reduce duplication

Content Transformation Expertise

We help our clients transform their content to be more interactive and highly impressive. We focus on content attention, interaction, and retention via our Content Development services. We facilitate the migration of all content to the new Enterprise Content Management (ECM) system.

Our key focus areas of Content Transformation plan:

key focus

Transition Methodology – ASSeT™ Framework

Our Transition ASSeT™ Framework provides a common framework/methodology for effective transition of services. We provide a pool of certified transition managers who will run the Transition Program. We have leveraged our award-winning ASSeT™ transition methodology on more than 1000+ transitions of various size and complexity.

Use Cases

AR app for a leading Elevator Manufacturer

Using an application on HoloLens, service technicians will be able to visualize and identify problems with elevators ahead of a job and have remote, hands-free access to technical and expert information when on site.

VR app for simulated hands-on technical training

We created a training simulation of an assembly and disassembly scenario that engages the trainees in a hands-on activity in a simulated 3D environment. This develops better visualization of an actual job situation and helps trainees to learn faster.

AR app for service and maintenance assistance

Service technicians will be able to access documents and manuals and take help from remote experts. With an expert annotating procedure over the AR-enabled video call, creating the annotation markers embedded in the technician’s real-world view delivers knowledge without any loss of translation.

Illustrations Revision/Creation

Form creative illustrations in CGM/ISO/EPS files/SVG. The auto-numbering (callout) option in the IsoDraw tool saves illustrators time (10%) and also enables defect-free illustrations.

Interactive E-Learning – Learn From Anywhere

The Interactive Training module provides self-paced, audio-visual, immersive learning. This module increases retention by 90% (per an analyst report). Harness the existing knowledgebase and create immersive learning for new employees.

Remote Instructor-Led Training/Video conference

Trainer and trainees connect on Adobe Connect for the training. Real-time communication is possible with the “See What You See” feature.

Video Annotation/Enhancement - Development Process

3D models will be built based on the storyboard. Reference of images, drawings, and basic dimensions build the model quickly and with sufficient visual accuracy. The final delivery format will be html5.

AR-Assisted Field Services Solution

Field technicians on the asset side will benefit from real-time expert guidance using our IoT solution. Any technical issue can be resolved by accessing the digital repository. This solution reduces physical contact thereby saving 35-40% in service costs.